Cinemark Palace 20 and XD

I think I’ve been spoiled by ipic because I really didn’t care for this place. Great they have valet but they actually charge more than ipic. I would think it would be cheaper since its larger theatre. We actually went to restaurant upstairs since we got there early. The service was good but the food was not. Basic French onion soup was a letdown. Then we went to arcade and that bowling game kept stealing our coins. I’m like what else can go wrong? Lol long story short bathrooms nasty. Downstairs theater area for some reason smelled like urine. Then we get in theater and I just decided lets get our money back and make plans ahead of time to go to the ipic. Never ever again.

LOVED THIS THEATRE! Costs a little extra to sit in the 21+ area but it was so worth it and everything is nice and clean and the seats are perfect for date night! view of the screen was great and they have drinks and food! I would deff go there again

Who hires the customer service kids at the window? Found the staff to be rude and horrible «I don’t want to be here attitude». …Mr Bush should look in on his management team… this place is NOT WELCOMING at all!

Beautiful place, big screens, great sound systems. Good pricing especially if you qualify for a senior discount. Although the seats are padded, they do not recline.

Not too surprised to see valet service when you pull into the theater. Growing up in Boca, everywhere has valet. The theater is massive and they have a great amount of food/​snack options. The seats are comfortable, not the best I have sat in at a movie theater. It def. has the «Boca» feel for clientele. They also have a child care spot so you can see movies without the distraction of them.

Right now Missing the movie while waiting at food pickup line. Manager oblivious to people waiting!!! No apologies no empathy. Very unfortunate.

My boyfriend and I only come here for the Premier section — personally I think it’s way better than iPic. I love to snuggle on the couch with my boyfriend and share a bottle of wine (or two) while watching a movie. It’s going to the movies at it’s finest. I’ll never watch movies the regular way now!

Such a lovely Cinema! It is quite fancy and perfect for romantic dinner– and movie dates.
They have a great bar and restaurant called Bogart’s Bar & Grill upstairs with comfy seating/​booths. The service and drinks are great and their fine menu is vegetarian and vegan friendly!
They have a Taco Tuesday Special there, which sadly though only offers variations with meat. So no Tacos for me there.
The split pea soup there is quite good, but I have had better before at my favorite irish pub.
Their Veggie Burger is incredibly moist and scrumptious though, which I can’t get enough of and is served with fries, coleslaw or sweet potato fries. Definitely will order that one over and over again!
Also should you have reserved movie tickets to watch in the upper rows with premier seating and ordered food, you will get a little device which blinks, when your food is ready, so you can grab and enjoy it while watching.
You also get free popcorn, but the best thing are the super big, soft and comfortable «love seats» to maximize the enjoyment of the movie with your partner :)

It must be a South Florida thing, Boca Raton to be exact, where the movie theater has a valet to park your car and an escalator leading to an upper level restaurant and cocktail lounge. The bar even has Happy Hour with half price drinks and $ 5 bar bites I’m sure there’s movie theaters with valet parking and restaurants in other places, but I didn’t see it before I moved to Florida.
I enjoy going to the Cinemark Palace 20. I went to see the screening of the movie The Choice a few days ago. The theater was clean, the seats were comfortable, and it wasn’t too hot or too cold. I found the sound system to be pretty good, although a little of the on screen dialogue was muffled. An usher stood guard inside the theater near the entrance. I think that helped keep the dialogue to a minimum.
The woman’s restroom is large with lots of sinks and stalls. That’s great because who wants to miss part of the movie while waiting in line to use the bathroom? It was clean and well stocked with soap and paper products.
I’ve never purchased anything from their concession stand but the popcorn always looks and smells good. One of these days, when I’m cheating on my diet, I’ll buy some snacks.
Bogart’s is a restaurant and bar on the second level. They have a full menu plus various specials on different days. I’ve been to their Taco Tuesday all you can eat tacos for $ 14. The tacos were pretty good and they had several toppings.
I’m not someone who sees a lot of movies. I usually wait for them to show on TV. A friend took me and Clyde to see a movie at a theater several months ago. I had a good time. Since then I’ve seen several movies. It’s really a better experience than waiting to watch the movie on TV.
Just in case you were wondering, we’ve never used the valet. We always find free parking in the lot in front of the movie theater.

This place is second only to iPic as the best local place to see a movie. The premier section has a restaurant and bar, with fairly good food as a well as a beer/​wine/​cocktail selection. The only advantage over iPic is Cinemark is a much larger venue, and thus offers more showtimes and availability. If we can’t go to iPic, we come here.

It seems like all theaters are trying to go the extra mile and provide great food and service but the Cinemark Palace in Boca Raton has set the bar to a new level. The facility is always well maintained and the restaurant upstairs has never failed to provide stellar service.
Recently I had the opportunity to see a movie there and dropped a money clip with a decent amount of cash. I reported it to the customer service staff and figured that it was lost for good, after all, who would turn in cash that they found on the floor? Well I guess that Karma was the rule of the day, twenty four hours later, I got a call that it was found, with all the cash accounted for.
Bravo to the staff and management.
I will go out of my way to patronize this establishment again and again

I really like my local movie theater. It is strategically located right of I95 and easy to access from wherever you come. Their numerous rooms allow them to have always a great selection of different movies and the fact that they have late late night screenings are another ++ for me.
The Bogart restaurant upstairs gives you the option of a complete evening: you can have drinks or dinner followed by a good movie. All in one place! They also have a ping pong table upstairs that you can ask the server for the racket and ball to play a little after the movie (perfect after party!). You can also make use of their upstairs selected screening area, 21+, where you can bring you dinner and drinks as their chairs have a little table for you to relax and really enjoy your movie.
Downstairs you will have for the little ones an arcade area to play games and for the parents without a nanny a kids club where they can drop their kids and enjoy a movie more mature without the little ones. Up stairs they also have a rental area for events and parties if ever need something like that!
As I said I truly love my local movie theater!

I had such a wonderful experience here today! The staff were awesome and really looked out for our interests! Loved it!!!

I’ve been here twice. Once to see the new Steve Jobs movie. The second to see Star Wars in 3D. I’ve never been disappointed.
Very clean, modern, good layout, plenty of space in all areas. Staff is amicable and helpful. Restrooms are also clean and modern.
If you go to see a popular movie at a peak time, do get there early to get the seat you want. The theater will fill-​up quickly.
Bogart’s premier restaurant/​lounge is located above the movie theater. There is a separate entrance or you can enter inside the movie theater as well.
Only reason it’s not five-​star is they need more parking. Despite a lot of parking spots, they can actually run out of spots on a Saturday night. I had to drive around for ten minutes until someone pulled out… I think they would have expanded more if not for the Boca airport being adjacent. Hopefully, they can find a way to add some more spots. Even 10 – 20 would be helpful.

Tuesday night Premier for $ 10… What a deal! It’s like renting the entire theater. Premier at a low premium is the best! Comfy sofas, food from Bogarts delivered to your seat, free popcorn and soda, free valet parking… Cheaper than the cheap seats! Yah.

Very clean, very fancy. Use the automated ticket vending machine, otherwise you wait too long in line to get what the atm machine can give you in just 2 minutes.
Plenty of parking, but it’s COLD inside, bring a sweater or jumper or jacket. You may look like a fool outside in the heat, but you won’t regret it when you get inside.
Theater 9 has some damage to the screen in the upper right side of the viewing area, very distracting. A good sound system, as you would expect, very comfortable seats, good leg room and plenty of food tellers.
Easily accessible from the highway and they have valet parking.

I purchased tickets to see the Green Inferno on the Cinemark website. My husband and I are horror fans and the movie happened to come out around our anniversary. Online it said Premier seats were available. I purchased them thinking if we are going to the movies on our anniversary let’s at least sit in love seats and make it nice.
When we went upstairs to the special seating we went to the concession stand. Popcorn is free with the premium seating. The man who gave us the popcorn told us he thought there may be a mistake. He said to take the popcorn but go find out what happened. He said this movie was not playing in the Premier theaters. The manager came to us and apologized over the mistake. We had to go see the movie in the regular part of the theater.
The reason I am giving them 5 stars is because of the customer service. Even though there was a mistake on the website I like how the staff handled it. The manager gave us a refund and passes to come back a see a movie in the Premier seats. It was still a good experience.

Cinemark is a great theater. The screen exhibited remarkable clarity. They had beautiful sound. It was very clean (unusual for a movie theater). They didn’t overwhelm you with too many previews. It was a very enjoyable evening. Diane and I had a great time. It was nicely laid out, the restroom was close and spotlessly clean. The seats were set up so that everyone had a clear view of the beautiful screen. I’m looking forward to coming back and enjoying another great film.

Evidently Tuesday nights are half off movie nights here! Awesome! Figured we would pop in here and try out the première level (I had never been before but other people in our group had). $ 10 for tickets? Um, of course.
Had I known that the première came with complimentary valet, I would have taken advantage of that. No big deal-​it was a nice night and I got a spot in the bottom level of the garage. Easy peasy. Went in and got to pick our seats on the screen with the attendant who sold us our seats but I do believe that you can buy them online either on Fandango or a similar site to reserve seats ahead of time for popular shows that may sell out. Good feature, I like this.
We get free popcorn with the première tickets-​cool. Grabbed a large Diet Coke for typical movie prices and was glad to know that I could have gotten some wine if I wanted. Seeing as I was nursing a headache I decided to forgo it this time but I will for sure take advantage of it next time. There’s a little lounge type area where you can hang out and enjoy your drinks before the show starts if you want, which is nice-​or even meet people who don’t have actual movie tickets.
We get into the theater and it turns out that the premium seats are actually seated balcony style over the regular seats like at an orchestra. I was expecting a totally different theater. No big deal, I sat in row 3 so I had no problem seeing. The seats don’t recline but they are rather tall and have a good amount of pitch so even if you are tiny like me and there is a tall man in front of you there won’t be a problem seeing the screen. This is enough of a reason for me to pay for the premium seating every time because I always have a tall man’s head directly in front of me from sheer bad luck. The seats are in duos with a middle armrest that comes up if you want (to snuggle your date) and outer cupholders. Just a note in case you come as a third wheel or a single-​they may sell that seat to someone else.
I liked this theater. It’s certainly a hike for me and by no means the closest to me, but one of the nicer ones in the area I’ve visited. When I’m visiting in the area, I’ll come back here for sure. Two thumbs up.

So, my review is dramatically different than most others posted here. But, it’s still straight up, direct and candid, which is my style.
I’ve been coming here for 10 years, less and less in the last 5. Why? Cause it has become more and more of a has-​been, neglected, dirty neighborhood theater. It had its hey day for a few years when it first opened. It had a high point about 2 years ago when they converted 1 theater into extreme XD, floor to ceiling, wider screen, better sound, leather seats. But that’s only one theater.
The place looks, feels, smells DIRTY. Why? Because it is not properly staffed and maintained. The carpets need to be shampooed regularly. The floors in the theaters are dirty with left over concession stuff, and often sticky. So are some of the armrests. The bathroom, at least the men’s room, is usually a mess. Yeah, it’s because all these guys can’t pee into the urinals without peeing on the floor, but come on, mop that area every hour, it would help. Make sure there are always paper towels. And soap in the dispensers. Geez. That’s basic.
The concessions are understaffed. Long lines. Employees who must feel so put upon they lost their ability to smile or make eye contact years ago. Cinemark recently released quarterly results, they have increased their concession income substantially, so I guess a lot of people buy their overpriced boring food items. I’ve seen many a guy on a date blow $ 30 on popcorn, sodas, candy. And the parents with children must cringe at the expense.
Many ticket kiosks outside are frequently not functional, so wait on line to buy tickets.
OK, the sound system and projection quality are outstanding, but this is 2015, what multi-​screen theater doesn’t have awesome sound and projection? For me, that’s a given and doesn’t warrant 5 stars.
Yes, the Premier level has reserved seats, a different concession area with better food selections and you can buy wine/​beer/​alcohol, but it still seems dated, dirty, and the angles of some of the seats are weird when viewing the screen. Free popcorn. Valet. But it’s caculated in the higher ticket price, so it’s not «free».
I admit: I’m somewhat jaded by iPic, love my indie and foreign films at LivingRoomTheaters at FAU. So, unless it’s a moment of desperation, I’m not going to Cinemark.