Aurora Air

I used Unilocal to find Aurora Air after another large company told me that I needed a $ 4500 ac unit. I wanted a second opinion and Dominic called me back right away. I did not tell him I had another estimate, but wanted to see what they said. He came out in two hours (it was 95 degrees and no ac!!). He thought it might be something simple and wanted his tech guy to double check him. The second guy came out late that day, replaced a $ 200 part and the unit worked fine. I showed him the quote from the first company then and he said their new unit would have been about $ 3500, which is what other people around my condo complex were paying. I was on vacation at my condo, had not brought a checkbook with me and wanted to pay with a cc. The gentlemen said no worries, just send a check when I got home. Who does that now these days. He didn’t even want my cc number to hold onto when I offered. I trust a company who trusts me. The check was in the mail to them the day I got home. Thank you for saving me lots of money and being so prompt.

These guys were AAA+ all the way around! Found them off of Unilocal and from the time they answered the phone through to the scheduling and the service, it was one of the best service provider experiences that I’ve ever encountered. They showed up when they said they were, kept in constant phone contact when they were on their way over and kept me informed about the maintenance, coil cleaning and installation of UV sanitizers during the entire process. The price was very reasonable and they didn’t try to upsell me on anything that I didn’t need, even though I expressed interest in installing a new AC. All the guys at Aurora Air told me that I could get another 10 years out of my system for $ 850 instead of $ 4200 and the unit works flawlessly now after their half day of work. The entire staff was outstanding and they are clearly looking to build long term customer relationships. I couldn’t be happier!

When it comes to customer service the big guys usually miss the mark. My AC unit went out Friday night before Labor Day weekend. I knew it was going to be an issue getting someone out to the house ASAP on a holiday weekend. I am a tech in the service industry, so I know a bit more than the average homeowner about what the problem could be. I saw this company Aurora Air on Unilocal and read the reviews. Reviews are important to me, the good, bad and ugly can tell you a lot about a company. I called Aurora Saturday Am to try to get someone to come out. I spoke to Jose and he told me it was a really busy weekend, work wise, but he would call me back in a few mins to see if he could fit me in. he called back with the bad news that they were booked solid this weekend, which I expected on a holiday weekend. He advised me that someone could come first thing Monday morning. I told him I needed someone sooner, I have small children living in the house and it was becoming a bear keeping them sane in this heat. He advised me to set the appt for Monday morning and if someone else can come out before hand, call him back and he can take me off of the schedule. We set it for 9 – 10 am Monday morning. I’m glad I did, after 4 or 5 more calls it was plain as day that I wasn’t getting anyone there that weekend. Monday morning I received a call from Jose, he advised me that a tech should arrive at my house by 9:10 am. Dominick shows up, and from step one I could tell this was going to be a pleasant experience. Very knowledgeable and professional. He advised me that the problem seemed to be 1 or 2 things, possibly both. I figured that’s what it was, and he just confirmed my suspicion. He found the problem to be the fan motor and capacitor that was causing the problem. Let me stop here for a minute. I have had 3 major AC companies come out to my house for service, and all they wanted to do every time is rip out the old unit and put in a new one. Costing me thousands of dollars. Dominick quoted me a more then fair price for parts and labor, we agreed to it, and he completed the work. He also advised that over time I can fix a few things on my AC system that needed to be replaced. I should get more time out of the current unit with proper maintenance, He didn’t force feed me anything. I felt very comfortable using this company. I recommend them to you, and will recommend them to anyone I know that has AC issues.
To Summarize:
Great Company
Great Communication
Fair Pricing
Honest
Warranty their workmanship

My usual service company was swamped and could not come out the same day. So I emailed Aurora Air via their website, provided the make, tonnage, seers, and handler height and followed It with a phone call. The man who answered said he did not receive the email so I gave him all the information and emphasized that I had NO AIR. He said he would call me back with a quote.
It’s been two days. He has not called me back.

They were able to come out the same day I called. Dominic gave a clear explanation of everything and was customer friendly. If needed again, I will be calling them.

I chose Aurora Air Inc. based on Unilocal reviews and I’m glad I did. The dispatcher worked with me to make an appointment that was convenient for my schedule. The tech, Dominic, called me to let me know that he was running a little behind, which I appreciated, instead of just arriving late without a call.
Dominic was very professional and gave me clear answers to all of my questions. He didn’t try to up-​sell me on anything unnecessary, and walked me through all of the steps he was taking during the service call. I appreciated the attention to detail and the friendly, professional manner in which my service call was carried out. I will definitely use Aurora Air Inc. for future AC calls. Thanks!

Dominic was good, knew what he was doing and was very nice. Pricing was good. They got three stars because we had to do more follow up than expected based on previous reviews.

Called at 12:30 and was told by the girl who answered my call that either she or the repairman would call back to let me know when they could come by to fix the air conditioning.
… 2 hours later I called her since I had not received a call from either of them and was told «Oh yeah… I felt really bad that I hadn’t called you back.» …So then why didn’t you call me?! I was told it would be just a little bit longer, she would give me a call back and they might be able to come out today. She had to get a hold of her manager.
1 hour later she called too say that they were short staffed and that someone would call back tomorrow to let me know if they could come by.
Are you kidding me? I will not be using this company and I honestly don’t know how they received so many 5-​star reviews.

Our Rheem Central AC quit on a Monday night and I wasn’t so happy with the folks we’d been using so I turned to Unilocal for advice. Sure enough, I saw everyone raving about this company Aurora and I’m usually pretty happy with my fellow-​Yelpers recommendations so I called them at 8pm and spoke to someone.
Apparently, when I changed the filter and pulled the breaker on the handler instead of walking to the thermostat (yes…I’m lazy), I may have fried the breaker. I talked to a VERY nice guy Mon night (after going to Home Depot for a portable for the bedroom so we could sleep) and he said they’d get someone out first a.m. True to their word, 9am on the nose the doorbell rings. The Tech was super nice and exceeded my expectations.
Bottom line: These folks set the standard by which other AC Service providers should be measured. They’re friendly, fast, easy to deal with and affordable with no BS — just good people. If you’re looking for a company to partner with for your AC needs now or down the road, look no further.
PS I know I sound like a paid spokesperson ;-) but truly I just believe in helping good businesses and warning people about the not-​so-​goods, so hope this helps you.

I called them on a Saturday, after 2 pm, and 30 minutes later Dominick came and fixed the problem. Great company and great prices!

This company is great. I had a service contract with Van’s Comfortemp for many years and they kept trying to sell me a new A/​C unit. This last time, they said the unit would not last through the summer. I called Aurora and had them come to give a second opinion. They check all the same things and found that the unit was running fine and that all the pressures and amps were perfect. Dominick the owner is honest and I will never use anyone else.

I used this company when my air went out based on the two reviews here on Unilocal.They were great. My thermostat had blown so they installed a new one. Two days later, my air was broke again. Turned out, there was another problem that caused the thermostat to go out. It was Memorial Weekend and Dominique (the owner) offered to come up personally to take a look. Well, since it was a new thermostat, I thought maybe I was doing something wrong, and told him, «don’t come, because it it is ‘user error’ I will feel horrible. He called me that night, the next morning and the next afternoon wanting to come and take a look at it. What a great company.
They came back out, no charge, and fixed the problem. I really would tell my own mother to use him.

Great company. Lost our air conditioning Saturday night. Was told he would be here at 8 on Sunday. Actually called to tell us he would be 15 minutes late. Although we didn’t buy the unit from him he told us it was under a 10 year warranty and the part replacement is free. He could have just as easily got the part for free and charged us. We will use him to service our unit twice a year. His prices are fair. A wonderful find. And no, I’m not related to him. Donald Silverman Follow me on twitter «rantsfromboca»

I’ve used Aurora Air twice now and have been very pleased both times. I use them because their prices are excellent, but the service is great as well. One job was HVAC cleaning and maintenance for a single family home, and the prices were lower than everyone else I contacted.
The second job was a broken AC in the Spring and they were out promptly, fixed the AC and only charged me for the service call and a small replacement part vs. trying to sell me a whole new unit like I’ve run across with the larger companies.