Apostolopoulos Neophetos V MD

My husband met Dr A today for the first tine. It was easy to book an apt and the staff were friendly. The wait was about 25″ but it was worth it. We have been to several doctors in the Boca raton area and I work for an internist myself so I’m very picky on who I send my family too. Dr A was professional, knowledgable and friendly. Most doctors stare at their computers the whole time, because they are electronic record, but he entered what he needed to and then proceeded to do a thorough exam on my husband and actually listen. He addressed our concerns and treated accordingly. We both left feeling thrilled to have finally found a knowledgable doctor who we felt we could trust!

He might be a good doctor, but the office staff is terrible.
I won’t be back.

I (and my family) have been seeing Dr A since he first began his practice and have seen the practice deteriorate in recent years. A lot can be blamed on the Healthcare Act, but, it seems to have become all about the money, with the patient and their interests being shoved to the background by the office staff and to some extent, Dr A.
I have a medical background and asked Dr A for doxycycline to prophylactically prevent a possible Lyme Disease infection. I had been in New Hampshire and had removed an engorged deer tick the day before. It is generally accepted that taking 200 mg doxycycline within 72 hrs of tick removal will prevent any possibility of infection from the bacterium that causes Lyme Disease.
You never get to speak with Dr A on the phone but, I was informed that I would first have to be tested for Lyme Disease. I informed the receptionist that the test would be negative as it takes time for antibodies to develop and to please ask him again. She called back and said that he would have to see me before he would do anything. Meanwhile, my 72 hr window is ticking away.
This is not the Dr A that I came to know and I seriously suspect that many of these «phone decisions», purportedly from him, are actually made by Office Manager Stacy (spouse).
At any rate, I told the receptionist to cancel my up-​coming (next week) physical exam and that I would be looking for a new internist.

Well after reading reviews I believe it is safe to say, we were not the only ones that have had a problem with customer service in this facility. My mother has gone to Dr. A for several years and has not had a problem with customer service until this recent year. Leads me to believe that relationships going on in the workplace are interfering. Her prescriptions were not being called in a timely manner. After several calls to find out what’s going on, she was told by the office staff to find a new doctor. Very unprofessional.

Awful customer service!
Missed an appointment once due to my wife and new born being sick. Tried to explain my circumstance but was told I needed to pay a $ 25 no show fee. Asked to speak to the office manager (Stacy) and was told I was speaking to her and there was nothing she could do. Ask if I could have her last name and was rudely told she doesn’t give out her last name.
Previous to this experience when I first started going to this office. I had blood work done and was charged another co-​pay just to get my results. Thinking it was a fluke I gave them the benefit of the doubt. When it came time to my next blood work and exam, trying to avoid another co-​pay, I asked them if they could mail me the results and I was told that I has to send them a self address envelope! I’ve never been so nickeled and dimed in my entire life.
I’ve had it up to here with this Dr, his staff and his stupid non flexible policies. I’ve never had a worst experience. Do yourself a favor and take your business elsewhere. You’ll be thankful.

My family have been with Dr. A for a long time (including myself, before I left for college). We have never had any issues with him until my mother’s most recent visit.
She was down with a severe case of the flu and really needed to get seen by a doctor, but had trouble making an appointment in a timely manner with Dr. A, so she sought out another doctor for some tests and bloodwork. When she brought the results to Dr. A for his review at their following appointment, he was IRATE that she had gone to see another doctor. He even said «No, you cannot have two doctors. That is unacceptable.»
His unprofessional attitude and disrespect did not end there. When my mom finally stood up for herself and said she didn’t want to be treated by a doctor who spoke to her in this way, and that she’d like to get a copy of her files for safekeeping, Dr. A said, «I can’t let you take your files because I don’t know if you owe me money yet for prior visits.» This is ridiculous and sounds very much like blackmail! My mother then relented and asked for when it would be possible to then pick up her files, to which Dr. A essentially said never.
I don’t know if this was just another bad day at the office, but why should anyone be treated like dirt? We are now considering legal action against Dr. A.

Dr. A, as we affectionately call him, was the only physician to correctly diagnose my father’s pancreatic cancer. He showed remarkable kindness and compassion with visits to the hospital that went far and beyond what was required by his professional duty. For many years before his sickness, Dad relied on Dr. A to resolve numerous aches and pains and was always grateful for his help and insight.