Sam’s Club

The Pharmacy section can not be beat! The are extremely helpful people who work well with prescription insurances. I have always been dealt with quickly at their customer service esk and have not had a problem with the few items I had to rturn

Lacking in customer service.
I’ve been a member for only a month or so, and hadn’t had an issue till I was forced to deal with the customer service portion of this store. Due to an injury, my leg is in a cast and my back is messed up. In short, I am handicapped. I am usually ok with a store this size because of the motorized scooters available. I have a business plus membership, and when I normally go, I go early, where there seems to be more than a dozen available. On this instance however, I arrived at 3pm. Only one was available, and the battery died on me after 40 feet.
I had spoken with both the door person and the customer service area who all seem to confirm 2 things — 1. there may be available scooters parked sporadically throughout the parking lot and 2. although they said they would alert a representative that one is needed, they had no apparent interest in retrieving one. I was told to go to the little cafeteria area and wait for one to be available. 25 minutes later, no one came. In the mean time, 4 customers using them had checked out and left (so obviously those would be available soon, right?) and 5 more came in on them. In other words, they were in circulation and no one thought to notify me of one’s availability.
I asked the member’s desk again, and they just said people must be finding them out in the lot. Meanwhile, the store had at least 2 employees who’s job it seemed was to retrieve shopping carts, yet could not, or would not, bring one scooter back.
I decided I can’t wait all day and left, but not before filling out a comment card specifically asking for a callback, 9 days later, still nothing.
Being handicapped isn’t a luxury where one gets good parking spaces. It is a frustrating and humiliating experience not to perform simple functions like walking a store. Compound that with the aparent disinterest and lack of empathy shown by a ½ dozen employees and you’ll understand just how unimportant a company can treat you. It’s bad enough you pay $ 100 fee just for the privilege of shopping in a store where they suspect you of theft and inspect your cart each time, but this level of apathy is disrespectful.