Pep Boys

My fathers cousin is 86 years old and lives on a very tiny pension. He took his car to Pep Boys yesterday for an oil change and air in the tires. He drove the car there. After an hour, they came out and told him there were «leaks» in the brake fluid and showed him puddles of brake fluid and that he could not drive the car. He had to get a ride home, and has to pay a tow company to get the car home this morning. We looked in his garage and there were no spots on the floor of any leaks. They told him it would be $ 500 to fix the brake fluid leaks.
This elderly man does not have $ 5 extra much less $ 500. How did the leaks appear while it was back there and there was no sign of leaks or problem with the brakes.
Now he does not have $ 500 to fix it, he can not get his car until he pays the bill for the oil change etc that they did «before» they «discovered» the brake fluid all leaked out on their floor.

So for starters I called and talked to «John» about patching a hole in my tire he said for me to bring my car up there well it’s about 3 miles to pep boys from my current location and my tire was completely flat sitting down on the rim, so I put air in the tire drove over there so they could patch the tire. I get there and im told they are busy and it’s gonna be an hour an a half wait… it was already 6pm so I was told to just go home and call back in an hour and I did I was told then they were booked and they close in an hour so I was told to bring it in the morning. I told them several times I needed it for work I work 7 days a week can’t afford not to have a car… I asked to talk to a manager and was told he’s not in could I call back in the morning… wtf im trying to fix this problem now so why did they waste my time if they knew they were busy I could have taken it somewhere else and fix this problem. Now Im missing work the tire is still flat and pep service is the worst «two thumbs all the way down man» p. s if I. could take away all the stars I would.

Places like these, ruin the reputations of auto mechanics everywhere…
We initially called and made an appointment, we were going out of town and needed things tuned up.
* Do not bother making an appointment, they don’t pride themselves on time.
We sat inside pep boys for an hour and a half before they took the car back…
* The restrooms inside, smell like fresh death with a hint of cherry car scent. Don’t count on a sanitary square inch of it.
* The desk secretaries, wander around, watch t.v. and scratch their balls. Very unprofessionally mannered.
3 hours, $ 400 later, we were officially RAPED by pep boys.
The $ 85 alignment was never touched. They unbalanced the weight of the tires and rotated them.(aren’t tires, their specialty!?) Oh, our break pads were changed and surprisingly, worked… yay.
*We will never go back, luckily I didn’t lose a tire on my trip, or I would have sued.

My mom and I stopped by at Pep Boys a few weeks ago with an emergency car situation. We had been to other dealers in the area who were unable to really help us so we ended up at Pep Boys. The stores service manager, Anthony, was absolutely wonderful. He spent over an hour trying to help us fix our situation. He was kind, patient and extremely generous with his time. There were also 2 other employees that helped us as well. We don’t live in Boardman, so their help was amazing as we were out of town. After all that help, they didn’t even charge us. Talk about being kind! Thank you Pep Boys for the wonderful service… it was a reminder that we should always pay our kindness forward!

Had an electrical problem the Saturday evening after thanksgiving and called in just before closing time. Mike said to bring the car in the next morning and they could fit us in before our trip back home. Mike was there the next morning and had the tests run twice for us just to make sure we’d be okay to make the long drive home. Car made it back safe and sound and we had the car looked at by our hometown mechanic — the problem turned out to be a bad ignition switch.
We were impressed with everyone’s professionalism and courtesy at the Boardman location, and especially their efforts to get the car checked out promptly for us when we were in a bind. Wait time was a bit long due to a full schedule that day, but honestly — what other shops are even open on Sundays?

UNBELIEVABLE !!! I was at Pep Boys today. I called this morning for an appointment. I was told to «just bring it in now» I dropped my car off around 10:30 this morning for an alignment, oil change and tire rotation. James, the service manager asked if I could leave it because it wouldn’t be ready for a couple of hours. I left it. I got a ride and came back 4 hours later. When I told another guy I was there to pick up my car he stated he could not find the paperwork and looked everywhere. He consulted with James, the service manager. The people in the waiting area told me it doesn’t look good out in the garage because the employees look very puzzled. James came back to me and said he didn’t have a chance to start working on my car yet BECAUSE of the appointments ahead of me. First of all, I called for an appointment and he said I didn’t need one. When I dropped my car off there were 3 – 4 cars total. Plus, if there were appointments he misjudged an estimation by more than 4 hours??? He LIED!!!
He lost or misplaces the paperwork. I understand mistakes. I don’t understand why he had to lie to my face and shrug his shoulders. He said if I wanted to wait another hour or so they would get to it. After that there was no way I was going to trust leaving my car there. If he lied about that what else would he lie about? I asked for the corporate number because I was not happy and this was not fair. He then stated «go ahead, they will just email me your complaint» and shrugged his shoulders and walked away.
I wasted my entire day!
I rather take a work day off during the week and pay more to take it to the dealership than deal with the clowns at Pep Boys.
There are very unprofessional.
I was told by friends if you can’t take it to the dealership because it conflicts with your work schedule during the week then take it to Goodyear or Sears because they are very professional and kind.

I have been to the boardman Ohio Pep Boys on at leaste 5 occasions, all 5 times
It was 5 star treatment, the guys behind the desk are great, excellent treatment
From the mechanics to the managers. I highly recomend Pep Boys.