Kennedy’s Custom Jewelers Inc

I took some of my Great Grandmother’s estate jewelry into Kennedy’s to be sized and cleaned. I wanted to be able to wear these rings. My large, gold band was a half size too small when I picked it up. The lady, a Kennedy, just looked at me and said, «Is that ok?» I took my things home and have never been able to wear the ring. They also filled a small hole in that ring and it shows. I was really not happy with my service. Honestly, the people I dealt with were snotty and seemed to talk down to me. I would not recommend that anyone go hear. I have been in on other occasions and have never had respectful service that met my needs. Maybe they are nice to people who spend huge amounts of money? I have it to spend… just not at Kennedy’s!

According to my best friend and fiancé, this place was amazing! They had went to other jewelers, primarily mall, and nothing quite compared to Kennedy’s. Customer service was top notch and they had a wide selection to fit everything I was looking for in an engagement ring! Needless to say, I was in awe when he presented the ring! It was gorgeous and something I won’t see on anyone else’s finger. Thank you Kennedy’s for helping my fiancé make my dream ring come true! We will definitely be making this place our jeweler of choice from here on out.

I had never been there before, but walked in today to inquire about getting a ring sized to fit my son. His team won a baseball tournament this weekend and the prize was a championship ring for each player. The lady took one quick look at the ring and said, «no, it’s fake.» Well I know it isn’t gold. «So there’s no way to size a ring that isn’t gold?» I asked. «I don’t know… not by us!» Quick, crass and dismissive. Nothing at all to help me solve my problem. When I pushed a bit, the gal told me that there is some sort of spacer, but they don’t have them. Where might I find one? «I don’t know.» Blank stare. I would think that the opportunity to get me into their little store would be an opportunity to make a customer out of me. After all, I’ll be celebrating my 20 year anniversary soon and certainly plan on buying my wife something nice. Apparently, though, the hassle of helping me find a solution, despite the fact that it was midday and I was the only person in the store, was too much. I was dressed nicely and pulled up in a brand new car, so I don’t think they ruled me out based on spending potential. I just think they really didn’t care if I got a ring fitted for my son or not. Weird. I thought off-​the-​mall jewelers sold more on relationships and had a less transactional mentality. Not this one, I guess. Guess I’ll head to the mall.

Apparently I only get 5000 characters in this field when I wrote 1200 words in my review for this company. My son got his ring stuck on his finger today while playing with the ring at school. The school nurse and I both struggled and the ring just wouldn’t budge. We got a tip to take him to a jeweler which would help avoid an unnecessary trip to the ER and hopefully get him back to school in time for their holiday party.
I took my son to Kennedy’s. My husband and I have never shopped at Kennedy’s. We have no previous experience with this family. Today I received the BEST service of my entire life. My son was dressed in pajamas as it was PJ day at his school. I have been sick with the worst cough/​cold and looked like a zombie movie extra. The staff didn’t even blink an eye. They simply directed us to Jim Kennedy’s office.
Jim was immediately attentive to my son and put him right at ease. He took extra care to gain his trust and had the ring removed within 10 minutes.
Walking in to his office was like magic. There were so many treasures and the kindness radiated from Jim himself. He clearly loves kids and everything about him put us at ease. It was like Gepetto’s workshop in every way.
What did they charge for this magical experience? ONE HUG.
Thank you Kennedy’s for this great experience. I can’t wait for an opportunity to go jewelry shopping! You get my business from here on out.