Broyhill Home Collections

I purchased almost $ 6000.00 in Broyhill furniture, a complete bedroom set and a couch, loveseat, chair and ottoman. I have had nothing but problems with the bed frame of the bed. It is a very poor design. The legs screw into the slats under the mattress. They stripped out and fall off so there is no support for the mattress. Broyhill only gives a 1 year warranty on their wood furniture and I didn’t contact them till a 1 ½ years after I got the bedroom set delivered. I have been trying to get them to replace the frame because it is an obvious defect in the design of their product. Also, the living room couch cushions have lost their support. They did replace those because they have a 3 year warranty on them, but what happens after the 3 years? Broyhill is definitely not a high quality brand. I wish I would have read reviews on them before spending so much on their crappy furniture.

One Star Too Many
I placed a large order with Broyhill and I am greatly disappointed. The order consisted of 9 tables and a large media entertainment center. The total cost of the furniture was over $ 6,000.
The first compliant I have is the wait time for furniture. It takes over 6 weeks for the first delivery. (Hopefully you receive all your furniture in the first delivery and the furniture is undamaged. I did not.)
The second compliant I have is the quality of the furniture. All the pieces I received were damaged. Damages include wood stains not matching, scratches, dents, broken glass, busted lights, cracks and warping on the wood. All pieces have made in China stickers while some pieces also have a made in China white engraving, which really stands out on a cherry wood finish.
The third compliant is the delivery service. No care will be taken during delivery to prevent damage to your house. Expect to patch sheet rock and paint. In addition the delivery guys also left me a garage full of trash. Packaging styrofoam will also be tracked through your house. None of the furniture will be cleaned so expect to remove plastic, styrofoam and sweat from your furniture. I noticed that the furniture had defects and the furniture company accused me if damaging the furniture. The delivery guys insisted to be paid in cash, which they then claimed they were not paid. In addition, the delivery guys also dropped a shelf on my tv, breaking it.
The fourth compliant is customer service. After three months, I still have broken furniture and a broken tv.
Do not buy from Broyhill. My only hope is that this review might save many of you the trouble and hassle I have been going through for months.