Pizza Hut

I will never order another pizza from Pizza Hut. On a Sunday evening, I ordered 2 pizzas at 7pm online for delivery.
At 8:30 we still didn’t have our pizza. I called the number on my email confirmation and spoke with someone (not sure if it was some 800 number or the actual store) and they informed me that my pizza would not be delivered until 12:30AM!!! Wait, What? Who orders a pizza at 7pm and thinks that is acceptable to wait 5 hours to receive it?
I asked to speak with the store manager and was transferred to Rocky. He was RUDE and arrogant. He told me that he could «only make and deliver pizza as fast as he could» and didn’t apologize or anything. He actually didn’t seem to see anything wrong with the 12:30am delivery on a Sunday evening… I cancelled the pizza.
Then at 11:45pm my doorbell rang… and there stood some poor Pizza Hut delivery person trying to deliver me pizza in the middle of the night.
Unbelievable!
I called the local Dominos after cancelling with Pizza Hut and they delivered it 24 minutes later.
Pizza Hut, start with getting a new manager and then maybe some staff training and scheduling would be helpful as well

The service was incredibly slow and rude. I took over 90 minutes for our delivery to show up, and upon arrival, the delivery driver was blatantly rude to us. I will not be returning for further service.

I would like to have had a chance to taste the pizza, it never came. Called them (a call center) they never passed my order to the store. Oh well i will call dominoes.

We were told a few weeks ago that the manager would credit our account with a free pizza and $ 10 dollars off our next order. We usually order online but when I went to order over the phone to claim the credit I was told they needed to speak to the manager and call back in 10mins. 20mins later still no call back I rang them again to be told once more they would speak to a manager and call back in 10mins. Waited 20more minutes still no phone call. Waited over an hour without receiving a phone call finally on the third time almost an hour and a half after initially ringing them they gave me $ 25 off my order. Appalling customer service and will not order over the phone with Pizza Hut again.

Although delicious pizz and unbeatably good price would earn this joint 5 stars, there have been a couple annoying instances where their computer has messed up and my simple pizza order arrived 45 minutes late. They made up for it BOTH times by doubling my order and throwing in a mound of wings, pasta, and coke for FREE which is pretty kick ass when it comes to customer service if you ask me.