Normal Gadgets

***update from original review… to the person who replied to my comment from the normal gadget store. Thanks. This was the first time we received a quick response from you! If you say those were the dates then there’s obviously is a lack of communication with your clients because if we didn’t call or ask, you didn’t keep us informed. And yes. No repairs were done because of lengthy times. And that’s why she is getting her money back*** also this review is mostly Bc of all the nagging she did to me about you while you had her tablet, which sucked sonce i took her to you thunking u were going to rock out her business.
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Original post…
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Horrible customer service. Took my mom’s tablet to get fixed and they said they would only take 3 weeks then I get a call saying it would be done in five days! great I thought. BUT those 5 days turned into an extra month. ridiculous!!! I kept calling to ask what was going on and they just kept blowing me off saying the part wasn’t there. Then apparently the part showed. They didn’t tell. It just so happen i showed up asking them to return my device. They then told me they had the part and it would be ready the next day..
5p.m rolls around the next and nothing! So I go back to the store and they say. Oh the person. Who is suppose to fix it isn’t here today. It will be ready next week!!! At this point I was fed up and decided j just wanted my device back. And they proceeded to talk to me like I was an idiot for being upset that they had it for more than 5 weeks.
Anway. They said they would return my deposit to me. And of course. Here we are a week later and still haven’t gotten it back.
Completely Dissapointed customer and would not reccommend.

These guys are awesome. My son’s PS3 died and I took it to them. Their prices are reasonable (considering the amount we would have had to pay to replace it or send it to Sony). They got the work done in 2 days and called when it was done. Now it works like new!

Excellent and fast service.
My iPhone fell down after which touchscreen stopped working. I took it to their store in the evening and the next morning a message from them that they have resolved my iPhone 5 screen issue.

I had a prior good experience here and had recommended this place to quite a few people, but this last experience left me lacking.
I made the appointment about 4 days before and stated in the reason for appointment, «iPad 2 home button broken» I arrived to the appointment to learn they didn’t have that button in stock. The guy ordered it from the Peoria store and said to come back «next Saturday» (today). I specifically asked, do I need to pay for it to make sure it’s here… I really need to get this fixed before vacation. He responded no problem, just come and they’ll have it. So I arrive today. No button available — again. He thinks the owner misunderstood and ordered the power button instead. Said I could come back maybe Friday or try a used button. Wow. Customer service fail.
I’m giving 3 stars for the quality of work from the last visit, but the service needs to improve quickly.

Thanks for repairing my phone so quickly. I was surprised to be able to get it back so soon. I dropped it off after work and it was ready 3 hours later. I’d have given a 5 –star rating, but was told to expect it within and hour. Still, great service overall. I’d recommend it!

I love this place. They are always honest and do exceptional work. I will go nowhere else when it comes to getting gadgets repaired. Terry is great to work with. Highly recommended.

I brought in my iPhone 5s which had been having charging issues. They were helpful and courteous. They first tried cleaning it out and determined the charge port needed to be replaced. It was about $ 100, but it was well worth it because I need the phone for about another year. I expected it to take a few days, but they said I could come back in about 2 hours and it would be done. Sure enough, it was fixed and ready to go 2 hours later.
Thank you so much for your help!

Normal Gadgets’ customer service is the best. I’ve been in to repair my phone more times than I can count, but this last time was free. Why? Because I’d been in recently, but just outside the 30-​day mark and «it was the right thing to do,» according to them. So appreciated!

Before you trade in or use an upgrade for a phone with a cracked glass surface, go to Normal Gadgets for a repair evaluation. Got mine done same day and very happy with the repair.

I broke my phone screen and they had a quick turnaround. Good job!

To shatter the screen on your iPhone is never a fun experience but the crew at Normal Gadgets certainly help to ease the pain a bit. I was pleasantly surprised that they not only had the part in stock but we’re able to fix my phone on the same day in just about an hour! I actually drove up to Bloomington from Springfield because of their ability to take appointments and make sure the phone would be ready quickly. No one in Springfield can guarantee that, not to mention that their prices are great (in fact I’m getting a 5% discount just for writing this review!)
To say that I’m very pleased with my experience is an understatement. Normal Gadgets is the place to go, even all the way from Springfield!

Good service. Good price. Fixed my Note3 LCD screen. Cost was reasonable. My friend also got his ipad fixed with no probkems

Fair. Honest. And VERY Quick. Mine was done same day. I recommend these guys and will use them again next time.

They fixed my phone and that made me happy. The price was high and it took longer than the ten minutes that I was quoted, but it is fixed and seems to work well. It did bother me that the show playing on the tv in the waiting area was Jerry Springer. I didn’t want to see it and moved to the one chair that doesn’t face the tv. However, later the place got really busy and there were some families with children waiting as well. One mother was offended that her son was having to wait and watch the stupid show with her. She tried to change the channel, but wasn’t able to. The staff at the counter was swamped with repairs and customers, so the show stayed on. I think a non-​offensive show should have be on — maybe the Weather Channel if they couldn’t find anything else. So that’s my complaint. If it weren’t for that, they’d have had another star.

After the poor service I received at the Verizon Store, I headed over to Normal Gadgets. They were able to repair my phone and did it quickly. And Verizon said they couldn’t help me… except to suggest buying a new phone. I will take a $ 60 repair over a $ 600 new phone (since my check tract wasn’t up) any day. I hope I don’t need to use Normal Gadgets services again, however, if I do, I know I will receive great customer service and get the repairs done right.

My iPhone screen (front and back) shattered and I was able to drop my phone off with ease and pick it up a few hours later. Unfortunately, they had a bad batch of screens come in. I ended up having to take back my phone to get it repaired. I live in TX now and it went bad again on my trip down. They were nice enough to refund me my money for my screen so I could get it repaired at home. Great customer service and really easy to work with!!!