Busey

Not a very friendly staff at the Bloomington Veterans location. As a business customer there I frequently feel that the woman at the information desk is put out by being asked questions. (???) I asked her to make a copy of something and you’d have thought I had a mask and gun. Then I asked for temporary checks for a HELOC and she said it wasn’t possible (temp checks for a heloc) and I’d have to order them and wait weeks. I had contractors waiting in the parking lot that I needed to pay from my heloc! I Knew she was being lazy and didn’t want to bother anyone with my meager little request so I asked her to call someone or «create a solution». She was so put out by my persistence… she sighed heavily and — - «uggh have a seat, geez…» —overreacted making me feel small. So I left, went to my car (now get this part!), i called the loan dept in Champaign (from the Bloomington Busey parking lot) who called BACK to this branch and got me my checks. When I went in to get them, the branch mgr was certain to tell me how «I had not been clear in my request.»…again I felt so small and the situation had been my fault… Trust me, I was clear… just not interesting enough for the receptionist.
With a $ 400,000 HELOC and several business checking accounts, I am deeply dissappointed by the whole cruddy carma in that lobby. For the record the Busey on Ft. Jesse is great. Very warm staff. I know, I am needy for good friendly service. I just don’t do well with crusty customer service people.
I loved this place when it was Main Street Bank.