PetSmart

Hi — my husband and I have been taking our dog Max to levels 1 – 3 puppy training for some time now. In the last few weeks we have noticed that the self proclaimed «store nutritionist» has been pushing us on what food we should be feeding our boxer puppy. On serveral occasions he has approached us while we were in class training in the aisles. Our puppy has issues with pulling and jumping so his eyes frequently get very red during class. He has told both my husband and I that our dog is obviously alergic to the food we are feeding him so we need to feed him nutra-​something. We have said no thanks and gone back to training but he has followed us into other aisles. We later asked the groomers if he was a store employee, they said no he is a 3^rd party representing a food brand. I think it is very misleading for him to call himself the «store nutritionalist» and he needs to leave the people in class alone. He is abrasive and pushy.
Also today when paying for nail grinding, the lines were incredibly long. 2 registers were open and I waited over 10 min to check out and at that time each register had at least 6 – 7 additional people waiting. My cashier said to the guy in the employee room «Alex do you thing you should open a register?» He said no, walked away. No one acknowledged the long line or the wait. The waiting customers were all complaining. One couple split to one in each lane to see which would be faster!
Overall we like this store and the training, but have been soured for these two listed reasons.

I loved their Puppy and Intermediate dog training classes with Tracy. The Advanced class was just ok and more to socialize my beagle puppy with a German Shepherd puppy she befriended. They do let dogs with certain behavior problems advance to the next class, so keep that in mind if you have a small dog. It is a good value for $ 100 for 6×1 hr classes each.
My beagle likes a PetsMart brand squeaky dragon toy that still squeaks when punctured. From time to time, I get her toys on clearance that will take her a while to destuff and destroy. I also loved their 50% of sale on Raw Instinct frozen dog food bites.
Usually, though, their merchandise is more expensive than other stores, like Costco, Menards or PetFlow. If you need assistance as a new pet owner, the associates are knowledgeable and helpful and worth the premium price.

Super helpful trainer on site and friendly, honest, helpful employees. Employees will take lots of time explaining and helping you pick out the right product here. Weekend pet adoption events are a bonus with an attached vet’s office.

Olivia in grooming is great! I took my 10 year old Shitzu here to get groomed. He came back happy & looked great!!! Will be back

The groomer named Nicole has been giving my bulldog Lexi a bath since the day I got her. She gives the best spa day for my baby girl and Lexi loves seeing her! I tried 2 other groomers when I was in a pinch and both those times Lexi came down with an ear infection the next couple days that required a vet visit and antibiotics. I know wait for Nicole to be available and will never see another groomer :)

This is my local Petsmart and I can easily say every staff member I have ever encountered has been very pleasant and helpful. However, yesterday I dealt with an employee Jessica who far exceeded my expectations in the grooming salon.
I had scheduled an appointment pretty last minute and the girl who answered the phone was able to squeeze us in because my lil Chihuahua doesn’t take very long to bathe and furminate (sp?). He was shedding horribly as he is losing his winter coat!
Anyway, when we arrived there was line and being that Gizmo gets stressed at the groomer as it is, I opted to wait outside the salon door until the dogs checking out cleared. After only a few minutes Jessica came out and said «You guys are waiting so patiently do you have an appointment?» I explained we did but were waiting for the line to clear because my lil guy was nervous. She understood this and offered to check us in outside!
While checking us in she said their system showed I need proof Gizmo was up to date on his rabies vaccination. Luckily, our vet is Banfield who is attached to Petsmart. This salon was busier than I have ever seen it. But instead of telling me to go get the proof, Jessica said let’s walk over and check. She verified everything with the receptionist and took Gizmo in. He was done in a good amount of time and came out looking and feeling like a million bucks!
When it is busy it is very easy to rush through or be short with customers. From beginning to end we received top notch customer service and a great groom for my nervous Chihuahua! Thanks Jessica!

This is my regular PetSmart — I mostly stop in for cat food + litter (and bird toys if there are deals). A few weeks ago I picked up some clearance Halloween costumes with the idea of torturing my poor kitties. (Sadly they didn’t fit.) I went in the other day for more cat goodies and to return the costumes.
My ONLY beef here is when I’m standing in a register line and the next cashier who hops on doesn’t call the NEXT customer (rather, it becomes a free-​for-​all for whoever can run the fastest). So that happened and was annoying, especially since the line-​cutters were leaving as my transaction was beginning.
Gurr.
I essentially did an exchange: the costumes for litter and treats. My cashier, Alex, pointed out a $ 5 coupon I had on my original receipt… so with my exchange + $ 5 off, I ended up paying $ 0.81.
Thanks for saving me $ 5, guy! I’m certain the coupon totally would have gone unnoticed and I’d have tossed the receipt. :)

Very clean, easy to find what you’re looking for, and the staff is very friendly and warm. They’re always willing to help you.

The only store I set foot in on Black Friday. Canned food normally $ 1.75 was on sale for a buck each, so I basically stocked up for the winter. Yes, I bought that many
Employees are always helpful, the grain-​free dry food I buy is always in stock (quite a few in my area never have it per the online store locator), and the wee-​wee pads I use are always on sale.
It’s worth the extra gas to come here for all my furbaby needs.

Went into Petsmart on Black Friday (I went around noon, don’t worry, I’m not crazy) to get some kitty litter and a cat condo that was 50% off. Every single employee I went to was beyond helpful and genuinely nice! They helped me out to my car and I just could not believe how friendly they were! Thanks guys!!!

Katie was very patient, knowledgeable, and wonderful with my difficult dachshund. My dachshund doesn’t like getting his nails cut, but she handled him professionally and with such excellent care. I kept apologizing but she was very soothing and caring to my dog. I was very pleased with her ability to handle such a complicated situation. She was very calming, not just to my dog but to me as well.
I was very pleased with her ability to handle such a complicated situation. She has passion for her job and seems to be very organized.
At the end of the visit, there were two big sweet golden retrievers (not sure if that’s exactly the breed) which my dog seemed intimidated. My dog growled and barked at them. As we left, Katie stood between my dog and the other two dogs. As if to distract my dog as a human buffer. I couldn’t thank her enough!

The last time I bought fish there I got an ick outbreak in two large well-​established tanks and the last few times I have looked at the fish there they have had ick in many of the tanks. Should have known better. I will not be buying fish from this store anymore. Fun place to take your dog though.

I was pretty indifferent toward this salon when I first started coming. I came because they were convenient — long hours, close to home, situated inside PetSmart (not all locations have a grooming salon). The Georgia-​pup and I never really had our own groomer and I brought her whenever my schedule allowed. Some technicians were good and others were less than stellar.
We had two bad situations here. Once, sometime last year, a male employee cut my dogs nails too short and she was in pain for a few days. I brought her back the next week and she refused to let them touch her front paws. They made note of it in the system and we pretty much continued on without any problems but were never truly wowed with the services.
A little earlier this year I found a great salon employee, Jenny F. She made coming to PetSmart Grooming Salon a delight. I went from dreading if my dog would be scared shitless to seeing a big change in her personality when she came to the store. She was still quite timid, but she wasn’t cowering and trying to run out the door. She loves Jenny as much as I imagine a person could love their dentist or another professional whose job it is to inflict some level of discomfort for the greater good.
The second bad situation we had was a few weeks ago. A surly employee «greeted» me and tersely «corrected» me when I tried to correct her over what I thought was a simple misunderstanding. She told me my dog was aggressive and couldn’t have her nails cut because Jenny had put a note saying so. This was news to me, as her aggression had never been brought up and I had recently been told by Jenny that her nails should be both cut and ground because they were so long. I asked my boyfriend if he had been told differently and he said the last time he came in she had said she should just get her nails ground, but there was no mention of aggression.
I called and lodged a complaint about the employee. Jenny was quick to call me back and let me know that there was some type of confusion and she had not put that note in my file; however, there was a note from someone previously and it was very vague. She assured me she had no problem with my dog and encouraged me to come in anytime and that she’d take care of us.
I’ve since returned multiple times and haven’t encountered the problematic employee. I highly recommend Jenny F or Ashley for any nail services. They are the best with dogs, in my opinion. I will continue to come to them for my dog’s nail cuts and grindings.

AQUARIUM/​FISH PEOPLE — this review is more for us. I have very successfully owned and maintained huge fish tanks (fresh-​water) for the better part of near 20 years, so my review is very fair.
— ALGAE EATER FISH — do NOT buy them here, even when they are on sale for $ 1. For whatever reason, they do NOT live more than a few days at best (some a few hours). Now you may be thinking — maybe my tank water may be ‘off’ with the PH balance or some other water condition. NO. The fish just do not wanna survive. I have bought bulks of them (10 a piece) at times, and within A WEEK, all 10 had died. I didn’t even have one or two survivors.
Now of course, there is a «2 week fish gaurantee», but, unless you live a block away or right behind the store — what good is this gaurantee? Everytime an algae eater or small cheap fish dies, what are you going to bag the individual dead fish up every day or every few days and use $ 4 a gallon gas to go return it to the store? Of course not — you’d be spending more in gasoline and wear-​and-​tear on your car to do that — AND THE STORES KNOW THIS. Most people don’t/can’t do this with the smaller, cheaper kinda fish. So in the end, there really is no fish gaurantee — thats why many of us buy bulk fish, we know we are going to lose a few, and hope that a few survive — but lose ALL 10?
— In comparison — I have bought various catfish — all 10 (yes all 10) that I bought the same day as the algae-​eater fish — ARE STILL ALIVE. I bought 5 albino catfifish in July 2010 (yes 2 years ago), 4 OF THE 5 are still alive — in same tank! Many of my other fish I have bought here, from goldfish to zebras — have lived long periods of time. So…
** Also, many of us use the Penn Plax ‘carbon inserts’ for our undergravel filter systems. There are usually 2 types — the «common size» inserts, and there is an un-​common sized one. Go figure — for the better part of 6 weeks, the «common sized» inserts are all out of stock, yet there are literally 9 (I counted them) sets of the un-​common sized inserts on the racks — because most people don’t buy those. Common sense.
I had asked 3 – 4 times when the common-​sized inserts would be coming in and each time I was told with the next shipments, usually every 4 – 6 days. This has never happened. I was back at the store 4 times and the racks were still empty of what I was told would be in. And no, they weren’t ‘all sold out’ each time within a matter of days. THEY WERE NEVER ORDERED, despite 3 different employees (one is a very UNFRIENDLY older gentleman — very sour to customers when you ask him to help you getting fish).
I contacted Petsmart corporate via their website and told them of my issues. I ended up contacting them 3 – 4 times, and GOT THE SAME AUTOMATED EMAIL each time, just signed with a different customer service reps name. I was told somebody would be contacting me further, and this has yet to happen. I tried 4 times — got the same old spam email, and just gave up. Finally, I got a 2 sentence reply from somebody for me to just contact the store and talk to somebody in the fish department in regards to all my dead algae eaters… this is totally fruitless. The fish are all dead, THEY DON’T LIVE, THAT’S WHY THEY ARE $ 1, whats the point? They should be contacting ME about running fish tanks and survival reasons for fish, not me contacting them. hehe… I just gave up trying with this store…
Just giving you all a heads up in regards to certain problems in their fish/​aquarium supply departments. I only go here for fish supplies, so I can’t comment on the other aspects of the store. But this aspect alone needs improvement, including their customer-​service complaint department.

This location is by far my favorite PetSmart. I adopted a bengal last Spring so I find myself at PetSmart a lot more frequently than in the past. I adopted my cat through Almost Home Foundation which holds its adoptions at this PetSmart. When I picked up my cat I had to do it here (Almost Home doesn’t have its own building/​location) and the whole process was easy peasy.
This store is always clean and if there is an accident someone is there to clean it up right away. They also have the special litter that I use in stock… other PetSmarts are always out. Their toy selection is pretty good too… I always pick up a new toy each time… my cat is slightly spoiled.
Be sure to sign up for the PetSmart rewards card. You will receive discounted pricing on items throughout the store and you will also receive special coupons (if you are a fan of theirs on facebook you can also get special coupons).

Store itself is always clean. We get our dog groomed here every other month and have never had a problem. Our dog seems happy when we pick him up, and his coat is shiny and lovely. We’ve never had a problem with bleeding during nail trims. The two times he’s been sprayed by a skunk we’ve bathed him several times at home, then had the pros do a final bath at PetsMart… works like a charm.
We actually adopted our dog at PetsMart during a rescue organization’s adoption event seven years ago. I’m very happy that PetsMart does these adoption events.

I visit this Petsmart location every two to three weeks to pick up food for my «babies».
Katie and Tanner haven’t taken a trip to the Petsmart lately because it has been so cold, but they recently reminded me how much they like it there. It’s a clean store with friendly employees and the stock is plentiful. I can always find what I am looking for on the shelves. I have never come across an accident in the aisles and the staff always seems busy facing the shelves or talking with customers about their pets. We really like this store. My only wish is that their dog food of choice would go on sale every once in a while.

My first experience with a puppy AND PETSMART. I bought my puppy through a priv. party. Although he is a pedegree, he was matted and in despirate need of a shave. I took him to Petsmart in Bloomingdale and the cutest little groomer, Catrina immediatly greeted us and its all history since. My Frankie just loves her and thanks to her gentleness, has made his grooming experiences a pleasure, not a nightmare. Thanks Catrina for your kind, sweet nature.

I have been a loyal customer of their grooming shop for many years. As a matter of fact I don’t know if there a many customers who would drive from the City all the way to Bloomingdale to get their dog groomed. Unfortunately, today I had a horrible experience with the groomer and also with the Manager that was on duty in the afternoon. When I dropped off my Maltese, I specifically told the groomer that I did not want a lot cut off. The only areas that I wanted tapered short were the neck and tummy area. I went as far as to show her how much I wanted taken off. When I picked up my dog, I almost did not recognize him. She literally almost shaved all his fur. I was in shock, and told her that she took too much off. Her response to me was that the computer had the amount that needed to be taken off. The groomer (Shannon Sullivan) did not seem concerned about my complaint and continued cutting. I proceeded to go go to the cash register and asked to speak to a Manager. The Manager came, and I explained to her what transpired and she went to speak to the grooming department. She came back with an attitude and told me that she took off $ 6 off of my $ 50 dollar bill. At this point not only was I insulted, but got furious after hearing the same response from her that the computer was showing how much was cut the previous time. (Which was not correct!) Apparently, they override what the customer tells them when dropping off the pet. She continued to tell me that the fur would grow back!!! No apology, no sense of concern… just basically a «you are out of luck attitude». When I asked to speak to her boss, she said that she was in charge. I continued to press her with my dissatisfaction, and she went back to the grooming salon and left me waiting on the floor… I proceeded to go the grooming salon to see what was going on… and basically she was doing nothing… One of the other groomers who had groomed my dog in the past, confirmed that it was too short that they had never cut him this short before. The manager still stood her ground and continued to dismiss what had just occurred. I was astounded at the attitude demonstrated, and WARN anyone that goes here to make sure that they do not get this particular groomer.
Petsmart you have just lost a loyal customer!!! Just to think that all it would have taken was some customer service skills on the part of your Manager.

Unlike the nearby Petco, this store is very clean, and the staff actually knows something about the animals they sell. Not only that, but you can tell they are well cared for. I bought a hamster from them a year ago and she is even tempered and healthy. They also offer cats for adoption and obedience classes for dogs. On the weekends you’ll see a lot of people there with their pets. It’s a fun place to shop and look at animals.