Jo-Ann Fabric and Craft Stores

Joann’s is a great craft and fabric store. Not much else to compare it to other than a Michael’s or hobby lobby, but it’s the only one that really focuses on fabric. I find the service to be a hit or a miss. sometimes workers are very knowledgeable and friendly while other times they seem like they just don’t want to be bothered.
They have an incredible selection of fabric and sewing tools as well and craft and scrapbook supplies. They often have coupons available on the phone app or printable off the site. I LOVE that they allow you to double up and combine coupons on the same bill. Yay for savings. :)

Do you enjoy being punched in the face by the overwhelming scent of pumpkin spice candles when you walk into a store? Do you find yourself wanting to feel judged by middle aged women who look at you as if you had just grabbed the last slice of strawberry-​rhubarb pie and thrown it on the ground? If so, this Jo-​Ann is the right place for you!!!

This is my go-​to place for art supplies, photo albums, and children’s presents for birthday parties. They have fixed up the store in recent years so there is a lot more selection and it is cleaner overall. Hours are excellent as well. When you can find a sales representative, they are informative and attentive.
What keeps this from being five stars are two things: first, while the sales team are awesome, there are never enough of them. I frequently walk the aisles looking for assistance, only to leave when I cannot find my item. I really wish they would invest in more people working on the floor.
Second, it drives me crazy that every time I have a good coupon, such as 50% or 60% off, I end up coming to the store only to find that the item is already on sale for 30% or 40% off. It seems that whenever they have good coupons, they put the whole store on sale. Because you cannot use many of their coupons on sale merchandise, I end up going to the other craft store up the street to buy the item. At the very least, they should have an option that allows you to reject the sale so you can use the coupon for a better discount.

This is a nice, HUGE JoAnn’s Fabrics with tons of craft, fabric, and general domestic merriment supplies. The lines at the cutting table are never extraordinarily long, and they often have great deals.

Let me just say that this is my first time writing a review for a company but I just felt compelled to because I am just sick and tired of the customer service at this location. This has got to be the worst Jo-​Ann fabrics store that I have been to. Every time I go I get the same experience. They are very unknowledgeable when I ask them questions and they seem to be lazy as well. There are times I have asked them where certain items are located and they just send you off instead of physically going there with you and showing you. For example I asked one of the employees at the fabric counter where a certain fabric (linen type fabric) was located and she just pointed and said «over at one of those 2 aisles, I’m not sure which one» that were about 15 feet away. For someone who doesn’t know about types of fabric, I need to be physically shown which kind of fabric that is because there are so many of them in each aisle. I asked the employee if she could come with me and show me and she definitely did not like that because of her obvious grunt. Most of the time it’s even hard to find an employee on the floor and the ones that are don’t even look at you or say hi or even offer you help. There are times that I have called and they put me on hold, I wait for about 20 minutes and hang up and have to call back. I receive much better customer service at the one on Barrington Rd. I hesitate coming back to this location.

I enjoy coming here from time to time to check out the holiday décor, particularly for Halloween. The selection is great, the prices not so much. I don’t buy much here but I still love to browse.

I only come here when I need something really specific at the last minute (Mod Podge, buttons, a special kind of craft paint, etc.) or have an awesome coupon for something I’ve been waiting to make (thank you, Pinterest, for all the new inspiration).
Actually, only come here if there’s a sale or if you have a coupon; otherwise, you’ll be spending a lot of money on odds and ends. I recently paid $ 30 for fabric to make a fleece blanket. and that was with 50% off! I could have bought a finished fleece blanket from Target for much less. Other items I needed (yarn, knitting needles, fabric, stamps, paints, etc.) have also cost me a pretty penny. Sadly, it’s kind of the reason I don’t like to make things as much anymore.
This location also seems to schedule two workers at a time. There is never enough people around to help! There might be one person on the floor, and one or two people in the checkout lane. That’s it. I’m usually left wandering the aisles forever before I find something. And the checkout line is ALWAYS long. I never understood why since my purchases are usually pretty quick.
Eh. I’m glad this is here, but they sure could improve. I keep coming back because they always have what I’m looking for and a nice coupon to go along with it. That’s it.

I ended up going back here out of desperation because I needed something for my sewing and couldn’t get to Hancock fabrics before they closed. Wow, what a difference. The associates were friendly. The line situation has been resolved, although my ADD brain got overloaded by all the $ 1 items along the checkout wall. Returns just go in the line like everyone else and go to the larger customer service desk. Which was staffed all the time I was there, with someone who wasn’t a jerk about anything. Huge improvement.
I’ve been back since, sometimes for flowers and sometimes for fabric. Fun thing about the store, now: there are little pockets of sale/​clearance items, and some of the stuff there is actually quite good. Sometimes you just feel like rummaging, I guess. I’ve scored small organizers, vases, home décor, seasonal decorations, trim, appliques, scrapbooking paper and punches, and of course remnants. What is most exciting are the remnants of kids’ fabric – I never see much because I’d assume everyone either finishes the bolt or grabs the remnants fast, but I’ve found two different gathered skirt/​dress fabrics that make the easiest sundresses ever in the remnant pile, and since my kid is small, I can use them.
I’m glad to see things have turned around in the store. I think the staff has greatly improved, as has the layout and traffic flow of the store. Props to them for making some needed improvements.

I normally don’t take time to write reviews for retail stores, but the staff at Joann Fabrics is the best! Very knowledgeable and friendly. I told the cashier I forgot my 40% off coupon, and she rang one in for me. Score!
I will shop here from now on, and avoid the evil employee trolls of Hobby Lobby.

I love JoAnn’s! I can get any craft items I need usually I know what I need and what part of store to go to. Good prices, easy to find, plenty of parking. A few downsides though 1. they must have like 3 employees working at one time I can never find anyone to ask a question and 2. i’m big into scrap booking and every time they are sold out of the cricut cartridge I want.

This place has gotten a lot more of my business thanks to crafty olé Pinterest, aka the devil. There’s a coupon in the paper most of the time to help offset your purchase. And if you shop after the particular holiday, most of the décor is marked down to very reasonable (cheap!) prices.
The store is pretty spacious, well laid out and clean. Every time I’ve shopped here the salespeople have been friendly and helpful. I’m mostly here for the non-​sewing crafts (like paper crafts) and seasonal small home décor items (wreaths, wall plaques).
They also offer classes for those wanting to learn how to knit or crochet or make special crafts.
Best coupon day ever? The Black Friday/​Weekend sales where you get 30−40% off your WHOLE purchase. I wish they did that more than once a year.

Jo-​Ann Fabrics is a great spot for deals on your craft materials and other such things. I’ve visited for a number of things. Need feather boas for your sister’s bachelorette party? Come to Jo-Ann’s! Need fun stuff for your nieces? Come to Jo-Ann’s! Need fleece to make a blanket or material to make a doggie coat? Better go to Jo-Ann’s!
They have a bit of everything. And the best news? They’ll take multiple coupons on one transaction. As long as the coupon codes vary, you can use them. Plus, they take competitor’s coupons. You can get their iPhone app for more coupons. And sign up for their email coupons. Seriously, don’t buy anything without a coupon here. You really don’t have to. It’s a major plus. I’ll go here if they have ‘it’ before I’ll go anywhere else.
Thanks to my friend, Dawn, for the great info about Jo-​Ann Fabrics & Crafts! It’s a wonderland for crafters.

I shop here a lot, usually with a coupon I receive in the mail from the company. Most employees are friendly and helpful, but I do know of a couple who usually are surly.
The store recently downsized and is now more crowded and confusing. I still can’t find certain things. Sometimes the employees can’t find them, either. That said, they have great weekly sales and you can’t go wrong with a 40% off coupon.

Did you know that this company does not allow you to return ANY clearance items even with a receipt??? Wow — in a times of customer service your company is seriously missing the boat. Almost 100% of the companies I usually deal with will VERBALLY tell you if there is no return policy because it is SO UNHEARD OF!
I bought two rod holders that turned out not to be a great color in my room — the package was NOT EVEN OPENED — I brought it back within 10 days — AND I had my original receipt.
They would NOT let me return it. Shame on you for not verbally telling me this when I purchased the product and I will NEVER shop at your store again!

I only recently discovered this Jo-​Ann after living in the area for 10+ years, and I was enthralled the minute I stepped into the store. If you’re looking for any type of craft supplies or home accents, this is one of the first places you should look. I needed picture frames, wall art, storage containers, baskets and scrapbooking supplies, and I was able to find all of it here — and best of all, most sections of the store (and all of my items) are 40−60% off!
If anything, I was pissed that I blew so much money on storage containers at Target all these years when this unassuming craft sanctuary was just a few stores away. I always assumed this was just a place for old ladies who needed their newest color of knitting yarn, and while it DOES fulfill that role, it’s also essentially the home decorating section of Target, but half the price.
They also give you a bunch of 40% off coupons when you make a purchase. Now I know where I’ll be stocking up on new office supplies, storage and picture frames.

Whoohoo! Got my picture back in less time than expected (9 days) and it looks wonderful. It’s finally hanging in its proper place above the dresser and I couldn’t be happier :)

I’m giving this store the same one I gave Countryside because my experiences were the exact same here. Although, I am going to give it one less star because I really didn’t enjoy my experience here.
While the prices are wonderful when the items are on sale. Even if they aren’t there is almost always a 40% off coupon for a regular priced item in the weekly paper or on-​line. If your running short on time and find yourself in a spot where you can’t find where you put your coupon, then don’t bother going here. Unlike other stores I’ve been to this place will not give you a coupon. Even if they have the coupon code. Then again I think they know they don’t have to give it to the customer because the closest Joann Fabrics besides it is like 35 minutes away. Although, it would be nice if they helped their customers once in a while.
Other then that the customer service is bad. The only time I had an employee smile at me was at the fabric cutting counter. The other ladies weren’t so pleasant to be around. I didn’t even get a smile when I gave the woman money at the registrar. They came off as standoffish and hard to approach. At times I felt like asking them to help me was almost to much for them.
So my advice is:
If your looking for a great a variety of fabrics and have coupons go here. If not just say «No».

I just moved out of the area and boy, I will MISS this JoAnn!!!
I just went to one near my new home (the JoAnn in Lynnwood, WA) and there’s just no comparison! This JoAnn puts other JoAnns to shame. The selection at this store is huge, and the employees were always friendly to me. I’ll be sure to drop by next time I return to Bloomingdale.

What an enormous store… if you’re looking for buttons and hooks, as I was, you find that the traditional sewing stuff is kind of swallowed up in all the scrapbooking and quilting and craft items. But hey, I’m fully aware that traditional sewing stores can’t pay the bills. No one makes their own clothes anymore. So kudos to Jo-​Anns for their nice new store concept.
I eventually found my buttons, so the story has a happy ending anyway.

This place is GREAT! It is a BIG store but really well organized. You can buy lots of craft stuff here as well as sewing supplies and a sewing machine. There are always coupons in the Sunday paper offering a discount and telling you what’s on sale.
The staff at the cutting table in the sewing section is VERY knowledgeable. You can ask them any sewing question and they are helpful with suggestions and ideas for your project. Last time I went there was a HUGE sale and the lines at the cutting table were long, but they had a number system (like the deli) and everyone was friendly, even the customers waiting in line.
The craft supplies are not as plentiful as Hobby Lobby, but they offer classes in scrapbooking and cake decorating to name a few.
The sewing machine section of the store is owned by The Sewing Room. The sewing machines they have for sale are Vikings which are top of the line. They offer sewing classes for new machine owners as well as other sewing classes.
I think the store location is different than shown here because it moved to a bigger store last year. It’s located on the South side of Army Trail Road west of the Best Buy