Best Buy

I lost my Fitbit charging cable.
#crisis when you’re in a competition.
This was the ONLY LOCATION in the Chicagoland area that had the Charge HR cables.
It appears I’m not the only person with that problem. The sales associate said it is usually only their location or Schaumburg with this particular model.
They were really friendly and made me feel good about driving an hour for a cable. Coming here opened my eyes to a whole new area of the puddle. I’d return if I needed something for sure.

Sometimes, one person can help turn an average shopping experience into something great. Best Buy was the lucky winner last week. I was assisting a friend in purchasing a computer. The sales associate, Brittany, was an amazing asset to the entire process. We worked with the customer purchasing the computer together, it was great to see a knowledgeable, engaging, and generally great sales person. We were able to convince the computer that she needed not just another $ 350 economy model. I was so thoroughly impressed with my experience and the level of knowledge and enthusiasm that Brittany showed, that I’m taking the time to give a 5-​star review to a big box store for the actions of just one employee!

Like most Best Buys I’ve been to, it helps to already know what you want and where it is before going in. Staff is not usually helpful. My boyfriend and I came here recently looking for a specific type of OtterBox iPhone 6 case. We checked online that it was in stock at this particular Best Buy. We were not greeted upon entering. We went to the section/​aisle the iPhone 6 cases were, but it was not there. We checked other phone case displays to be sure. We passed maybe 4 or 5 employees in this time but were never acknowledged. I asked the nearest cashier if she knew where this specific phone case was. She pointed to the iPhone 6 cases. I explained we had already looked there (obviously!!) and she said then they didn’t have it. I explained we had checked online that they did. She offered no solution. We wandered around a bit more and found the case on one rack of an OtterBox-​only display. I was happy to find what I was looking for but annoyed at the total lack of helpfulness of the staff (but was also not surprised).

Javy is not a man who takes samsungs lightly. If you need a tv he’s the man of the tvs. He won’t let you down.

This is an incredible store with extremely helpful employees. I’ve been shopping here for 12 years and every time I come in, the service and the experience is world-​class.
The store manager is fantastic to work with and the team of people, no matter which department truly cares about satisfying their customers. I think this is one of the main reasons they have lasted while other competitors have went out of business. I admire their service and product selection. This location has got to be one of the best retail stores of its kind in my opinion. Kudos to BB for all their hard work and dedication!

Thank you customer service person for telling me that I was mistaken for the price of the TV I purchased. I went back and took pictures proving the sign and the sku number but was told I was incorrect still. Loved the attitude but overall I received the price that was advertised.

Wow… I don’t need Tylenol today.
I just got off the phone with a manager of this store and she was super nice and handled my Blu-​Ray problem with ease. Super huge thanks to Brittany!

I went in Sunday and went to Geek squad for my phone. My screen broke and I have the protection plan with them. Jason was very helpful with everything. The only thing that was a bummer is I had to by a Go phone when they use to supply a temp phone until you go replacement. Overall Jason was nice and made everything easy. Even helped me set up my GO phone until my replacement arrives.

This location has multiple problems. Terrible customer service is definitely the first issue. I wandered around looking for a particular item, and could not find it nor was I offered help if any sort. The selection of movies, box sets etc is very poor. Even Wal Mart and Target have a wider selection. Isn’t best buy supposed to specialize in things like this? Due to the poor selections and service I won’t be back.

Stopped in BB to check out the new iPhone 6 but they only had the 5s under a iPhone 6 sign and that wasn’t even functioning. They seem to cater more to Samsung and other Android phones instead. Which is fine but they are missing a big market. There was another customer near me looking for a case for her new iPhone 6 but they were all picked over or never received.
We both could have used some help but no one was around on the floor. I waited for about ten minutes and watched as four employees stood around the cashier area playing with there phones.
I’ll probably be back only if I know where to get something and not need help from the staff.

This is a small BestBuy store as doesn’t offer much of a selection. The one in Schaumburg is a better bet. Overall, the stores are not what they used to be in the late 90s/​2000s. If you need something on the quick, this is the place to go but otherwise I would just go online and save money. Not to mention the selection is better at Amazon or NewEgg.

Store review:
BB is a hit or miss experience. I can’t say I have purchased a lot from them in the past 5 years. A virgin mobile cell phone, video games during black friday. A lot of the prices are higher than online retailer, but it is a great place to browse before purchase or if you really need something now. The main reason I was here was to recycle old tube top TV. It was a painless experience you take it to the customer service desk they slap on a sticker and you are done. I give you 4 stars for helping the environment. If you had more coupons I would consider shopping here more!
Pros: free electronic recycling, large electronic selection
Cons: expensive compared to online retailers
Hidden deals:
Sign up for best buy reward card to earn 5 dollar back with 250 dollar purchase. If you earn platinum status which I think is 2500 dollars of purchase a year you get access to earn black friday sales and more % back

Best Buy has just been «meh» recently (actually, about the last 7 years or so).
Unless you are going for a sale on a tv or I-​phone (where sometimes you can use your Best Buy rewards card and get a discount and points) or want to have your computer fixed by the geek-​squad, there really is no reason to even go to this store. I came in here today and spent no more than about 7 minutes — besides browsing the cd section and finding absolutely NOTHING of any value, and a quick restroom and water-​fountain break — I accomplished nothing besides adding unnecessary mileage to my car :)
I remember the glory days of Best Buy (and its competitors — Circuit City and Tower Records — probably the mid 90’s to the early 2000’s), where there would literally be 9 – 10 aisles of music cds for «12.88 or less» (remember those commercials??), videos, listening stations, etc. You could find something by almost ANY artist — from the usual mainstream stuff like Michael Jackson, U2 and Madonna to the 80’s heavy rock of the L. A Guns and Motorhead to the hardcore of Biohazard to the hip-​hop of Public Enemy and EPMD — and spend upwards of an hour just browsing everything! There was even an entire huge row/​section JUST for country music and various compilations. However, those days are LONG gone.
About a small ‘half an aisle’ of cds remains today, most just flung out of order from people throwing back the cds wherever. About ¹⁄₁₀^th of what the selection was in the store’s heyday is all that’s left, no different than the b/​s music section at Wal-​Mart or Target (i.e. garbage). Everything has been scaled back. You probably won’t find anything you need here except the few advertised ‘new releases’, which you can find at half a dozen other places for probably the same price.
After a quick walk around here today, I can see why people just shop on Amazon or Ebay and spend the 3.99 in shipping (in lieu of spending more than that on gas to drive here) to have what they need shipped right to their door. The store is neat, clean, and well-​staffed — but as mentioned — kinda a shell of what it used to be say 10 – 15 years ago. You can tell Best Buys are on a downward spiral and within maybe 2 years it would not surprise me if this store closes down for good.
Go here only if you are elsewhere in this shopping complex and have some time to kill and walk around, or, if there is a special promotion or targeted sale on an EXACT item or appliance you need. Otherwise, I can’t recommend making any kind of special trip here and wasting your gas, especially if you are just going for stuff like cds or videos.

Your printer will be here the 27^th. Call at 1pm… they are unloading from the truck.
Go to store 2 hours later…“they are unloading it from the truck”. I go around back and an unmarked trailer is silent. Go back to ask babba boohi why I cant have the printer. Because they «physically have to go get it from the dock»??? really dude? Well I have to «physically get in my car and drive back here for a product that is 200 ft away».
Ok let me look into it… whamm 5 min its there along with another customers game console. Was that too much to ask… wtf. Should I silently just leave cause this lazy f couldn’t get on the horn. God I hate best buy.

I have had ‘meh’ experiences with this store. I’ve never had a problem with the staff. I always feel bad for the Geek Squad and how they try to explain things to certain people and they still don’t understand. Retail is a tough business, so I commend the entire staff.
I have had warranties on 2 of the laptops I purchased here. My first laptop crapped out and they were unable to fix it (BB and HP). I purchased a netbook to replace it, along with a warranty, and that Gateway model ended up breaking as well. It was able to be replaced. Now, my current netbook (the replacement) is not covered by a warranty. I tried to exchange the netbook again (the screen does not function properly), but since I already ‘used’ my warranty, it cannot be replaced.
It’s not really the stores fault, but I wish they wouldn’t sell products that need to be replaced. I probably won’t switch the HH Gregg, because Best Buy has nice employees, clean stores, and offers a lot of options. I’m not big on electronics, so maybe that’s why I’m impartial to where I purchase products.

I don’t have much to review because I was in and out of this store within approximately 2 minutes. My favorite band just released a CD yesterday and posted an offer on their Facebook page so that it’d only be $ 6 at all Best Buy stores. The only problem with this is no Best Buys near me carry any music aside from Top 40 stuff, so I had to be willing to travel. I actually had plans to come to Bloomingdale anyway, so it was slight fate that this BB and one other store were the only two within a 100 mile radius that had it in stock.
I did the site-​to-​store pickup as I usually do with Best Buy orders. The one thing to know about their site-​to-​store is that they «require» you to bring the printout confirmation or at least have the order # handy. They never really seem to care much with something like a CD but I’m sure if you had a TV or other expensive item, they would require the printout. Bring it, just in case. You also have to have the credit/​debit card you used to purchase and your ID.
The girl that waited on me at the Customer Service desk was really friendly and told me they’d sold a lot of that CD all morning, to which i HAD to respond «Um of course because they’re AWESOME.» Hopefully, I sold her on my musical taste.
I really only ventured from the front to the Customer Service and then back out the front door, but I was pleased with the experience I did have. I’ll continue to make Best Buy my choice for CD’s that I just have to have on new release day.

Okay best buy in general is ‘aight. But I have to admit I have ordered online and picked up in store and it was super easy and convenient. This location had the sopranos complete series I needed for a gift and it was a great deal from $ 280 to $ 110! It was hard to find music CDs just cuz how its labeleled and their lay out at this location isn’t as feng shui as it could be. I was picking up my online order once and they let me check out the rest of my items that I happened to find in store right there at the pick up counter which was pretty generously cool of them. I would have said three stars but this place has been dependable and always has what I need in stock as well as plenty of parking so four stars! FYI I don’t have any affiliation or stock in this place nor was I compensated (or have I ever been) for this review folks.

I am thoroughly grateful that my phone is not a living, breathing being. If it actually had the capability to dial a number in its final few moments, it surely would have called the police and filed assault and battery charges against me. I beat the shit out of my electronics.
I’m quite talented at losing devices, especially my telephones. I accidentally left one in a hotel in Italy (I was super sad about that because it was a cute mini mobitel from Serbia and I never found the same model), my mom’s puppy ate my phone and my cute shoes, Robert R. was witness to my boobs breaking a phone at the Joliet Sundowner 5K, I lost one to the storms of Lollapalooza 2011, my old car’s faulty wiring fried a couple cells, and the last phone was already displaying signs of its imminent demise shortly before I took a tumble into the streets of Chicago and slammed it and my entire body into the concrete. However, it didn’t completely croak. It just messed it up enough to the point where I couldn’t place a call for someone to come take me and my broken self home, so I threw it against a wall in a fit of rage. And that was the end of that.
Fortunately, the end of my *third* Samsung Stratosphere coincided with the end of our 2 year contract. Best Buy had worked so well with us in the past that we returned to get an upgrade. Nico helped me pick out a white Samsung Galaxy S III and all the accessories I needed. The phone was $ 50 with contract renewal and he informed me that I could trade in my old phone for a $ 50 credit. Their screen protector films were cheaper to begin with, but he price matched Amazon for the flip case. He truly went above and beyond to make sure we got the best deal. Lastly, he put the screen protector on for me and it looks great!
Terry was there to assist me with navigating my new phone after the purchase had been completed.
Best Buy has gone through a lot of changes recently and I think it’s for the better. The store isn’t as cluttered, the employees seem to enjoy their job, and people working each section are very knowledgeable about the products they are pushing.
I am incredibly happy with my new phone. I am particularly happy that it didn’t cost anything. Coming to this Best Buy was convenient and pleasurable. I’m sure I’ll find a way to break this bad boy too, and when I do, I know exactly where I’ll be bringing my business.

I gotta say… during the holiday season, you would expect busy, stressed out employees at a store like this. Not this Best Buy! The staff here is friendly and courteous. I have never been so pleased after leaving a best buy store. These employees are helpful and knowledgeable. And if they don’t know something, they will find someone who does or find out the answer for you. The store is pretty well organized and very clean.
They have ample parking, a slew of near by dining options if you’re out shopping and need to grab a bite, and they price match! Did you know that? I didn’t. Not for everything but for things like tv’s, cameras, appliances, and other items… I thought that was so cool to learn!
We will for sure be back to this store and happy to spend our money here for their sale items and special offers on electronics.

Ah, cell phone companies. Aren’t they just gems? I was paying $ 90 a month for my Sprint plan because of their data package blah blah blah. Basically, it was too much, especially considering my calls were dropping like crazy. We’re talking six times during a 10 minute conversation. This is because they’re changing towers, yada, yada, yada, it’s time to move on.
I got out of my two year contract without having to pay the fee because they know the suck. Hooray! However, those bastards shut off my service immediately. No time to warn my family and friends, no time to get a new phone. Bam. Instead of going to a dealer or Verizon store, I decided to go to Best Buy where they can sign you up for plans and have phones as well. My mom and her bf had actually gotten a better plan through BB and offered to put me on their shared plan. For $ 30/​month, I’d get unlimited call, text, and data. Hells yes!
I met them at Best Buy to look at phones. Now, I like to kick it somewhat old school and I’m not quite ready to jump into the touchscreen world. I know, some of you have had touchies for a few years now, but I held on to my Blackberry for dear life and didn’t want to let it go. I was hoping I could get one through Verizon, but the BB dude informed me that it’s considered a «smartphone» and requires a premium data package. Well, shoot. I asked him why since all phones today are pretty much smartphones. He shrugged. Good answer.
«Soo, what about this one?» as I pointed to a touchscreen with a slide out keyboard. Nope. Also a «smartphone.» The fu*k! «Fine, which phones can I have under this plan?» He points to four phones. One is a flip phone from 2000, one is a brick phone from 1998. It was down to two. I got some smaller touchscreen phone with a slide out keyboard. I’ve been semi-​converted against my will.
He gets the phone for me and starts to set it up when we find out I have to get a new number. WHAT! I’ve had that number for 7 years! Damn you Sprint! He said there was no way of getting it back since they shut off my service, so I had to get a new number. Sigh. This is quite the process.
Overall, Best Buy has a good selection of phones, though they seem to be out of stock with a lot of them. He said he could try to get me a Blackberry without the package, but he said he needed the phone, which they didn’t have and had no way of knowing without it. I asked if he was sure it would work and he said no, it probably wouldn’t. Okay, so why get me excited then? He was kind of whatever about the whole process, maybe because he knew he was going to make a sale since I was desperate for a new phone. Still would have liked more help from him since I don’t know what’s good and what’s not. Maybe a different employee at a different location would have been more helpful, but I guess this one is okay.