Lowe’s Home Improvement

Went to this Lowes to buy a few screws and some hardware for a simple project. I got here first thing in the morning and waited for over 20 minutes for help from an employee. When I hunted one down and asked for help he simply told me he is not a hardware specialist and that he will try to find someone for me. Another 10 minutes and I ask the customer service desk to call someone. Finally, when someone came they were a little rude and actually did not know how to help me. So then I was asked to wait again. I ended up leaving and going right to Home Depot next door. Moral of this story, if you need help from an associate, don’t come here.

Good Lowes store. Very clean and bright. Lots of people who want to help you. Lowes products work. Home Depot stocks the cheapest crap from China. Stopped shopping at HD years ago.

Helpful and available staff. Extensive selection.
I stopped in the other night after work to grab one item and I was greeted at the door with a smile and a welcome, which is a nice touch for what can be an intimidatingly large store.
I interacted with three different associates during my time at Lowe’s, and all were friendly and helpful. I feel like sometimes it can be hard to flag people down in a store like this, but it was very easy that night. (Granted, it was not a weekend!) I got what I came for and was in and out in a matter of ten minutes — impressive!
I definitely plan on returning as this location is conveniently on my commute home from work. Thanks for the help the other night!

I came in Lowe’s after work one day hoping to get in and out FAST. All I needed was one key made — not too complicated. When I entered the store, the key making station is about 15 – 20 steps from the front door at a maximum, so I had a pretty easy time finding it. However, there was no one working the counter and no one in sight! No problem, since I was right in front of the customer service desk as well. I turned around and headed to Customer Service where there were THREE associates just hanging around chatting. They saw me, but did NOT acknowledge me in any way. Grrrrrrrrr!!! I was just about to start seeing red and letting my displeasure be known when a guy came out of one of the isles and asked me if I needed any help. Thank goodness! This guy was friendly and helpful and had a smile on his face. He was able to help me with copying my key and had me on my way pretty quickly. Beyond my experience with this one guy, the rest of the people there were pretty much useless. So, thanks key guy for making my experience a little bit better than it would have otherwise been!

The staff seemed generally missing or disinterested. I was in the electrical aisle for an hour and a half picking out all the parts I needed for my project, not one inquiry from a passing staff member that whole time. I inquire at one point with a «Do you work in this department?» to which I get a «No» with no offer of helping find someone who does.
The female cashier was really friendly, however.
As another reviewer pointed out, checking out always seems to take a long time at this Lowes. Last time I was in Lawn & Garden it took forever to process a few people. This time I noticed that they have no self-​checkout lanes inside, and only had one active register at the time (which ultimately backed up until someone showed up to open a second).

Lowes does not stand behind their products at all. I bought a solid surface countertop from them. They contracted with TWD Surfaces for the installation. The installers did not reattach my dishwasher properly causing the bottom to move out slightly each time i used it. I didnt notice this until the edges of the stainless steel door panel caught on my cabinets, bending the door. I cannot open my dishwasher. It has been over 5 weeks and it is still not fixed. The installation department staff at Lowes are not at all helpful and the manager of that department is very rude. You know its not good when they refuse to sign their emails. Go somewhere else. I will never set foot in that place again.

Their slogan for on-​line sales is «shop, click, pick up».
Sadly, another word rhyming with «brew» or «truck» would have been better suited to precede ‘up’.
Here’s the play-​by-​play. I ordered some samples on-​line Monday morning. A few hours later, I received an e-​mail telling me «Your Lowe’s order is ready for pick up».
Cool ! So I went here about 4:00, approached the Customer Service counter and said «I’m here to pick up my order». The rep went over to a caged in area where the on-​line orders are presumably kept, she looked inside, and the order wasn’t there. She called the appropriate department. I waited, She called the appropriate department again. I waited again. Three reps huddled together and whispered. I waited more. She said «I’m getting a manager». I waited. She said «the manager said she can’t find the order, so she’s putting a new order together. I took a stroll through the store and came back 20 minutes later.
One clerk pointed at me and said to another clerk «that’s the guy who’s waiting». One asked me «are you waiting for the samples?» I said yes. She said nothing more to me. Waited longer. Someone said «the manager is coming with your order». Manager came out with my order, except some pieces were missing –turns out they weren’t in stock. The website said they were in stock, just like the website said my order was ready for pick up four hours earlier.
Manager apologized and zeroed out my bill.
OK, so let’s try to make some sense out of this abysmal debacle. It’s hard to pinpoint the exact point of failure. Is it the on-​line ordering process, where the website makes promises the store can’t keep? Is it at the store level where the person who picked the order failed to complete the task? Was it the customer service desk who made me wait almost an hour to resolve this? Take your pick.
I will commend the store manager who was genuinely apologetic and picked up the mess that her colleagues made for her. She was a bright spot in this dismal afternoon of systematic incompetence and wasted time.

Sooooooooo slow, does it makes sense to have someone up front at the registers that doesn’t ring you out they just chit chat with you. The line for the garden area always backs up but this person never opens the second register, seriously? I thought it was a really good idea to buy online and pick up but it would probably be quicker to buy in the store. I could have probably walked around the entire store 10 times in the amount of time it took the guy to get my order, in fairness he only works there and he probably got lost.

MUCH much better than Home Depot around the corner. If you need help here some of the people will actually be able to help you.
This is still not without caveat. Very often if you buy bigger tools from here you’ll get home to find them busted. I bought an air compressor that was clearly dropped from a high distance, had all the plastic smashed into bits and was simply repackaged into a nicer box so you couldn’t tell, and then put back on the shelf. I have a friend who works for a very prominent tool company that told me this has to do with their bottom line: If they break it, they buy it, but if someone else buys it after they break it and returns it then the vendor eats the loss. It’s because of shady business dealing like this that I always prefer to buy from smaller vendors, but the convenience and hours make this a very necessary evil just the same.