BMW of Bloomfield

BMW of Bloomfield has provided me the WORST customer service experience of my life. Bar none. I brought my car in for service a few months ago and was charged a pretty hefty sum, to which I later realized that some of the services on my bill were actually not addressed at all. As in, I was charged for a service that *never* happened. I tried to get in touch with my service advisor twice to discuss the issue, and never got a call back. After the third attempt, I received a call back from a receptionist to schedule my service, but never a call from my service advisor. The receptionist briefly asked me what the issues with the car were, but of course, I was under the impression that I when I would arrive for my appointment, I would be able to tell my service advisor what the issues were in greater detail. But nope — when I arrived for my appointment, I was told that my service advisor had already left for the day and would call me to «later» to discuss the issues. Tell me, what kind of individual employed in a client-​based industry leaves prior to his client arriving? Especially one who just dropped thousands of dollars (!) fixing the car under his watch less than three months prior?
As if that wasn’t bad enough, when I finally did get a call back from my service advisor, he informed me that they had finished working on the car and it was ready for pick up, but how can a service advisor start working on my car without actually calling to tell me what issues he found? Have any of you ever brought your car in for service and received a call saying your car was ready for pickup without actually discussing what the issues were with your service advisor? It’s insane.
And not to mention, the loaner vehicle I received was filthy! I’m talking strands of hair everywhere, dirt, crumbs of food, tree leaves, and an acrid odor of cigarette smoke. When I mentioned this to my service advisor (finally got him on the phone!) his first response was to ask why I didn’t bother bringing the loaner car back if it was dirty, as opposed to apologizing. But are you kidding me? How can BMW loan out such a vehicle in the first place? Am I, as a paying customer, responsible for ensuring that YOUR loaner vehicle is clean? If that’s my job, then what’s yours?
This review is already too lengthy, so I’ll stop here, but please believe me when I say I could write out at least five more paragraphs describing the terrible service I received at BMW of Bloomfield for this one occurrence. In sum, BMW of Bloomfield had my car for over a week and I only spoke to my service advisor once. Every other contact I had was from other service advisors, so the entire process was incredibly disjointed and unorganized. I have had my car serviced at three other BMW locations prior to this, and have never encountered such horrible, horrible service like this elsewhere. I would NEVER come back to this location, and I strongly encourage you to go elsewhere for service. You’ll get better service from a dollar store than you will at this dealership.

My wife purchased a 2013 528i xdrive with a car fax report that stated it was accident free and I took the car to another body shop that does certified pre owned repairs and they stated «this car has front end damage, and plenty of paint problems. Took it back to BMW of Bloomfield and they had the car longer than myself. Got the car back with an additional 111 miles and the body work is still a serious issue. Wow what a waste of my good money

First and last time here, made an appointment, provided all my info and had to redo it when I got there. Service rep was not nice AT ALL, and made me wait for a shuttle they had supposedly already scheduled for me. When I got my car back, they parked so close to the wall it was mission impossible to get in, and I’m a size 4. THIS IS NO WAY TO MAKE BUSINESS!!!

My son just picked up a new BMW from Howard Wu. Thanks for the GREAT service. Thank you Brian, Edmund, Chris and Pete. Excellent work.

Great service. Love Kristen! Will always use BMW Bloomfield as long as I own a BMW.

Leased a 2014 Silverstone Metallic 328i xdrive from here. Sales team was decent but they kept me there all day. reason for delay may have been on BMW corporate’s side but after waiting there for 6+ hours the finance guy (arthur?) Jacked up the price at the last minute. Regret not walking out on them. I asked them to include all weather mats and they said no problem… they assured me they would send them to me, but didn’t want to put it in writing… however I insisted and they gave me an IOU form for the all weather mats. but guess what, I never got them.
Lady who deals with obtaining license plates was very nice however. I say this even though it took them a month to get me my permanent plates because they were unfamiliar with the DC DMV process (which is understandable).
I’ve taken my business to other BMW dealerships and will not be doing business with this dealer again. Beware.

The worst customer service ever!!! The sales guy is just so stuck-​up and he forgets the customers are making their salaries.
I see Mike the GM is sending nice feedback here. DON’T BE FOOLED BY THESE! I got the same nice and polite comment from him as well when I made a complaint to the dealer. But he NEVER picked up the phone when I called and NEVER called me back on my cellphone! Wait a minute… I just realized he must be busy everyday dealing with his employees’ messes!

They do an ok job with service (as good as any other BMW dealer) but their customer service is the worst of any dealership that I know! It’s almost impossible to get hold of them via phone, and if/​when you eventually do, they’re clueless about what’s going on with the car.
Service advisors are good, but reception staff is absolutely useless, especially since they don’t respond.

Wouldn’t purchase a car here again. Sale reps do not want to sell. Gina at the front desk, however, is extremely helpful!

Poor poor customer service, nightmare to deal with this dealership as after scheduling in advance we got to wait 30 minutes just to see somebody. People at reception are rude and they don’t care about discussing bullshit with each other in front of you, zero professionalism, not going back.

Its always been a pleasure visit/​s here in Bloomfield BMW, even w/​o any appointment at all. My service advisor, Anthony Mollinary and his boss Peter C. is always very helpful and accommodating me at all times. They were pretty much explain things before going through with the repairs or whatsoever. Its worth the drive.
I highly recommend this dealership and my service advisor and Peter.

What an amazing experience! Our sales guy was Andrew Lopes and he was perfect. I was very particular to what I wanted and he drove all the way to Connecticut to ensure I got exactly that. Everyone at the dealership was a pleasure to work with. Thanks BMW OF BLOOMFIELD

What a nightmare having to deal with service department at this dealership. Terrible customer service! After countless trips to the dealership, the car was returned after fixing the problem with suspension but I found out later that air conditioning fan was not working. And the unpleasant attitude that we were shown at the dealership after reporting that was a bonus.
My car was towed in to this dealership because of pothole damage. Unfortunately, it was the closest one to where the car broke down. It took them two weeks to fix it during which all the calls/​voice mails to get the status went unanswered. When I finally went to pick up the car, the girl at the counter told me to wait while they bring the car. After waiting for 30 minutes, I asked her where the car was and she rudely told me «they are bringing it». A few minutes later another rep asked us what we were waiting for. When we told him, he went to check and the keys were still hanging in the key drawer. No one was bringing the car while we were waiting there like idiots all this time.
After bringing the car home, I didn’t drive it for a couple of days, but when I did, I found out that climate control fan was not working, which means no heating or air conditioning. I called the rep who was working with us, but as usual, the calls and voice mails went unanswered. I drove 45 minutes to get to dealership to report it and they turned me away saying that there was no technician available and I would have to come back another time. The next day, I left a message for the manager to report this and asked for help to fix this. He told me to bring the car in the evening. I asked if I have to leave the car overnight, would he be able to give me a loaner? He said he will try to squeeze us in. Unfortunately, l trusted him and took it as a yes.
When we brought the car in, we were treated with extreme rudeness by the manager, Peter. He told us to wait in the office, spent a couple of minutes inside the car, and came back and said, «we didn’t do anything to your car. your blow motor is broken» and went away. I wonder how he was able to figure this out in a couple of minutes. And even if the motor it broken and I find this out a couple of days later after bringing it from the dealership (during which I didn’t turn the fan on), should I have to pay for the repair? When I asked them for the loaner since I would have to leave the car, I was told they didn’t promise me the loaner on the phone — right to my face. So I just drove out of there without leaving my car with them. Because I felt this was what I was indirectly being told to do through the attitude.
If you are thinking of bringing your car here for service, my sincere advice would be to stay away at all costs. And if you do bring it in, check that every single thing is working before driving it out of the dealership.
* * *

Decent service, I must admit. Could it be better, absolutely! I’ve had some good and bad experiences here, but this visit was memorably acceptable, and it’s unfortunate that I wouldn’t be going here anymore due to relocation, however, if you utilize this dealership, make sure you get the most of your money. Self advocacy is key.
The customer service reps are ok, based on how bombarded they are with customers and how smooth the day goes.
The wait room is clean and no one pounds on you to buy a car or trade in. There privacy, a tv and quiet.

Purchased a an exceptional 2004 330 Convertible with only 30,000 miles. The whole experience was pure pleasure. Everybody from Tina to Marianne to the Finance Person made the experience more than anything I expected. I want to add Marianne had made arrangements to have my Permanent plates registration delivered to me by on a Saturday, with a noon deadline, via Fedex. Fedex dropped the ball & lost the package. Contacted the dealer & spoke to Gina who informed if there was any costs due to a ticket they would cover it. Monday morning spoke to Marianne who had contacted Fedex, (Fedex really dropped the ball) and after FedEx had given Marianne the runaround she made arrangements to have new plates & registration delivered Tuesday Morning. Got the Package Tuesday morning. Can’t say enough good things about Bloomfield BMW.

Although I was unable to buy a car there (another person put a deposit down on the car before I could), my salesman, Paul Wilman, could not have been friendlier or more helpful. I highly recommend that everyone go see Paul if you’re in the market for a new/​used BMW!

From the moment I walked in until even after I left with my brand new BMW, I felt like family at the Bloomfield dealership. Howie Wu and manager Bob treated me and my family with respect and kindness. I never felt pressured but rather guided through my entire purchasing experience. Howie and Bob were honest and helped me to get the best deal possible on the exact car that I wanted. They did not allow me to compromise what I really wanted and even helped me get all the bells and whistles that I was hoping for. I ended up purchasing a beautiful 328i xDrive in white with black interior with my GPS navigation (I will now never get super lost ever again, haha). It was an amazing experience and I would highly recommend Howie to any of my friends and family who are in the market for a vehicle. Thank you so much for all that you did for me I am in love with my new, ultimate driving machine!

Just traded in the BMW I had bought here and come to find out I was the THIRD owner and it had an ACCIDENT involving rear impact. When I purchased the car I was shown a FALSIFIED CARFAX from these crooks stating that it was accident free and a one owner vehicle. That is illegal and caused me to get way less for my car than it was worth not to mention a plethora of electrical system malfunctions, overheating radiators, etc. Disgusted with this place and I truly regret having told my friend to purchase her BMW from these shady people. Take your money somewhere else!

I would like to express my sincere gratitude to service advisor Abraham Delvalle for doing such a wonderful job on my BMW X-​5 50i! He truly went above and beyond to get my vehicle working and running properly. I couldn’t be any happier with his performance and professionalism!
Thanks again Abraham your the best!

I’ve taken my car to Bloomfield for service the past three years and have been happy with the results.
I’ve mainly taken it in for routine maintenance, plus a few tire replacements (damn Jersey potholes, you don’t mix well with low-​profile tires) and an electrical-​system repair that was free as part of a recall. I’ve been happy with all the service to date. It’s not cheap, but since most of it has been covered by BMW’s service plan (free for the first 4 years /​50K miles), I haven’t really felt the bite yet, so my review isn’t really taking price into account.
One thing I like about Bloomfield is that they’re very prompt. You schedule a specific timeslot for your service, and once you’re there, you’re in and out pretty quick. The waiting room is comfortable, with a few big flat-​screen TVs and an elaborate coffee /​espresso maker that can crank out any drink you can imagine. If you’re there during breakfast or lunch they’ll order you a meal from a local restaurant, free of charge (well, OK, I’m sure it’s factored into the price, but still — a nice touch that takes the edge off waiting).
I can say I’ve had nothing but friendly, professional service from everyone at Bloomfield. At least for the remainder of my service plan, I’ll be taking my car here when it needs work.