Waste Management

Do not order from WM! I ordered a dumpster on Monday for Friday delivery– called Friday morning (took the weekend off) for delivery time and was told they didn’t service my area. Why didn’t they contact me??? I now have a lawn full of items and no dumpster. I called around and found a LOCAL company that will bring me a dumpster today & for HALF the price. At least the WM rep was nice enough to say they could reverse the charge on my card. HA!!!

This company has poor ethics and they are not pleasant to deal with. They make you sign a contract and when the contract is up, they automatically renew it for 3 years if you do not notify them 90 days in advance by registered mail only.
I am very disappointed that such a large operation is so corrupt and unethical (and still operating).

My container has had broken wheels for almost 3 weeks, and numerous calls. stay away from this terrible service

Do NOT do business with this company. Their contract is unfair and they don’t adhere to it by raising their surcharges at will. Customer is locked in and has no recourse.
My contract is up in 4 months and I will definitely not renew. Im so angry with them I plan on creating an anonymous anti Waste Management letter and leaving it with management of businesses where I see a parked WM dumpster. There are other waste hauler options in this area way more affordable and for no gain of my own I am willing to promote them at the expense of WM!

I wish I can rate 0 star. BIG SCAM, stay away. Their price is more expensive than other companies, and you get the worst customer service. They will find every way they can to over charge you, and file a complain means nothing to them. By the way, you have to cancel your service within 3 – 6 month prior to your contact end, other wise you will be locked into another year. Good luck if you are with them.

Bunch of crooks and worthless people in the Rochester MN area. They will not even show up to get the trash even though I have already paid for 3 months of service. Never can talk to a real person and just complete worthless.

I use Waste Management every week at the company I work for in Providence and they are consistently horrible. I schedule pick ups every week and every single week, no one shows up until I’ve called in a fury and am rescheduled. If I don’t call, no one will ever show up. It has reached the point where I have to schedule my pick up for the day before I actually need it, then call the day of when no one shows up to be told «a driver was dispatched». After 4 or 5 phone calls confirming everything is still on track, the last phone call inevitably ends with «we ran over schedule» blah blah blah and then a reset for the next day. Every. Single. Time.
On the occasions I’ve tried to file some sort of complaint, I’m given a lot of placating words and the run around and nothing is ever resolved. I am disgusted with the abysmal service and would discourage anyone from using this company for personal or professional needs.

I have used WM for 7 years at my 18 unit apartment property. They have been steadily increasing rates well beyond inflation. I have a 36 month contract with a stated price. However, the contract fine print says they can change the price, but the cancellation charge is 6 times the monthly cost. So, It’s a great contract for them, not so much for the customer. It feels a little like being protected by the mob.

So frustrated with this company! I’m sadden they bought out our current garbage company, Budget Waste. First week of the switch they missed our pick up day. 3 days & numerous calls later, still have not picked up our garbage! It’s embarrassing to be the only ones with an overflowing trash can sitting on the curb. Everyday they say «we dispatched a driver that will come pick it up by 6pm today». I am going with another company after this horrible experience.

I’m a new Bloomington resident. The quote I received was inaccurate. They decided to leave out extra fees like the fuel surcharge. $ 10 extra/​month is stupid. If they cannot be honest upfront they only deserve one star. I will be canceling.

I would not recommend this company to anyone. This is the most incompetent company I have ever done bussiness with and that goes from the top moron all the way down to the lowest imbasal in there pathetic chain of command. A month ago my wife is having a garage sale while one of the pschychotic drivers pull up to get our garbage. He evidently got to close and tipped the garbage can over and that really torqued him so he came barreling out of the truck and proceeded to spread half the garbage across the street and emptied the half in his truck and took off. We then called there customer service and she assures us that she would get somebody out right away to clean it up… GUESS WHAT… NOBODY EVER CAME LEAVING ME TO PICK IT UP… so then for the next 2 weeks the morons decide to not pick up my garbage even thoe my wife had called and alls they could say is we can get somebody out there next Thursday… well listen hear, I pay you people for weekly pickup so you are basically stealing my money and screwing me out of the service you promised and I already paid for… Im not done yet either… Yesterday (6÷10÷15) I had put out anout a fozen cardboard boxes with 11 of them broken down nicely and stuffed into a box I left together so that it would make it easy for the driver. SILLY ME… I get home that day to dind all my trash was finally taken except for these boxes. He left a nots saying they need to be broken down… Well if I had broken them down any further they would have been ashes. So I call some ding dong at customer service to have someone come get them and alls they could say is we can get someone out there next Friday. Heck no, I am not waiting for those screwballs for another week because alls they do is make excuses and yank your chain because they already have your money and dont offer refunds if you cancel early. There is not 1 soul that is worth 4.25 an hour that works for that company. Take my advice, GO WITH ANOTHER COMPANY THAT WILL ATLEAST USE LUBRICATION WHILE GIVING YOU THE SCREWING OF A LIFETIME and stay away from this pathetic thing they call a company. I have since kicked there cans to the curb and hired GARBAGE MAN… its a small company that prides themselves ongreat customer service.

NEVER choose waste management! Over 2 years ago, we moved and decided to transfer service… little did we know, 3 months later, they were charging us for both places. Took many phone calls to get everything corrected… of course, it was our fault this happened…
Now, over 6 months ago, we cancelled our service and moved again. Six months later we are still receiving a bill. After 4 phone calls and an email, we are now having to deal with a collections agency. Call number 1 said it was a mistake and we don’t owe anything, call number 2 after receiving another bill says the same thing. Call number 3 after yet another bill says we owe for a pick up charge for cancelling and they would update our on-​line account and to check that in 3 days. Three days later, checked the account on-​line and it says «$ 0». Great! I think, we are finally done with this. One week later we get a bill in the mail from a collections agency. I send an email… no response! How poor of customer service… so many mixed messages or no responses. Call after receiving the collections bill, suddenly we owe for something else. Something else that was NEVER brought up in the past. SOOOO RIDICULOUS!!! And now, because of no fault of our own, we owe to a collections agency which is ruining our credit. Thanks for nothing waste management!

I have just finally finished my contract with them and am so glad I did. They bought out the old company I was with and I didn’t pay attention to the details before signing with them. Before using them I would doublecheck and triplecheck what you agree to by using them.
They are looking for ways to maximize their profit against you. I used them for commercial services and they missed pickups sporadically which would lead my container to overflow by the time they came for their next pickup. They would then charge extra for the garbage that was overflowing. These extra charges caused my bill to be up to 3 times the normal bill when this happened.
I called them up when I noticed they missed their pickups. They would credit me for the missed pickup, but would not reverse the extra garbage fees that came from these missed pickups. So I was stuck paying 2 to 3 times the normal bill every time they did this.
I tried to switch out to a different provider only to find out that they had me under a contract. Ground my teeth and barred it for the extra 8 months. One thing to note, if you are canceling service with them there is a window that you have to do it under. I don’t remember exactly but it was something that wasn’t common sense. So if you are looking to do that, make sure you call them to find out the exact information on how to do so. They require a written notice as well. If you don’t cancel correctly then your contract renews for the full time period again. Basically, they are trying to make it as hard as legally possible for you to leave and catch you trapped on a renewing contract with them.
I will never do business with Waste Management again. Ever.

When you move you end up dealing with lots of stuff you have spent years ignoring. What is the easiest way to deal with the crap? Toss it.
I decided to get a dumpster to help clean out for the big move and went with WM. The call to set up the service was pretty straightforward and the delivery was set a couple of days later. The day came and went with no dumpster, so I used the chat feature on the WM website and found out the order had been categorized as Minneapolis instead of St Louis Park. (FYI — SLP has laws that don’t allow dumpsters in the streets). Anyway the delivery was rescheduled for the next day and I was given an extra week without late fees. The driver showed up at 6.45am and got the dumpster placed exactly where I wanted it.
Once filled a few days later a call and the dumpster was gone the following day.
If I need another dumpster I will definitely go for WM again.

I recommend that you select any other waste company. After a year of barely adequate service (they missed a few, and you never could predict what time of day they would show up), we received a bill for a full year in advance. We were moving out of state in another 2 months, so I only wanted to pay 2 months, not 12. I called them, and was told it was fine to pay for the 2 months only, which i did. Looking back, I should have asked for confirmation or a receipt. I did have a credit card receipt showing that Waste Management had taken my money.
After a few weeks, I received a bill for the entire 12 months! I emailed them, and we went back and forth six times before someone finally conceded that I had paid for 2 months. Despite that, the service was sporadic for the next few weeks, which is not fair since I paid for those times they didn’t show up. Finally after I thought it was over with, and we had moved, I got a bill in the mail from Waste Management! Unbelievable. I refused to pay it, and sent a letter. A few weeks later I have received another bill with a statement saying it would be sent to a collection agency.

If I could I wouldn’t give them not one star. The worst pick up service and WORST CUSTOMER SERVICE! They were so disappointing. They lie openly about pick ups. Right now I have 3 weeks of trash waiting to be picked up. Poo to the reps:
Shaqueeta Rio
Jennifer ?
David rose
Rachel reed

Garbage frequently not collected even though the other people on my block gets picked up. Perhaps driver is not too smart and can’t tell the difference between the green bin and the green bin? Called and requested for it to be picked up. Put on hold for 10 mins. Promised it would be on Monday. Monday came and went. Garbage still not picked up. Called again. Oh I do enjoy this especially since I love being put on hold and told things that are not true. I don’t expect it will be picked up today either. One other time when garbage was not picked up, I complained, driver threw bin in the middle of driveway and bin found on the side. Once found it in the middle of the road as well.

Horrible! I was on the board of directors for our private community, and we switched from WM.
They constantly broke their own garbage cans when slamming them down from the truck and charging us for it, or spilling residents garbage and leaving it in the street. Recommend ACE instead…

Waste Management is one of the 5 or so «approved» waste companies you can sign up for in the Edina area, since Edina doesn’t provide this as a utility service.
Let me share an experience about why Waste Management should not be your choice as a trash collection service.
I moved into the area from out of state. Which meant lots of moving paper and boxes. To be honest, they were good at making one special trip to take that stuff for recycling, but that was after they wouldn’t take it to begin with. After that… ugh. They constantly refuse to take bags of paper (even though they are separated from the metal and plastic.
Then, the previous tenants left bags of yard waste. Fun stuff. We pulled them out of the snow and put them in the garbage can.
Turns out that is a big no-​no. (I’m new to the area, remember?) Sorry. Don’t even know what a hot pot is – is that a cassarole?
Not sure if any of the other providers would have taken the bags, but I’m sure they would have been nicer about it. WM threw the bags all over the alley way, blocking traffic, and moved our can into the middle of our driveway and stuck a big hand-​written note into the can. I would understand why they wouldn’t take it and would leave a pre-​printed note explaining why they couldn’t and what my options are.
I then called the number to complain and was told by their customer support person, «I have an emergency and can’t listen to you.» Seriously?
When you drive through our alley you will notice that Allied and BFI return the garbage cans neatly after the trash has been picked up. WM leaves the cans scattered, tipped over, or at angles… That is, if they bother to pick anything up. And if they don’t just leave it scattered about in the alley.
Don’t know who in the city «approved» them for civic use — and don’t know if others have similar problems — but that is behavior that causes me to recommend ANYONE else but them.