Kelley’s Performance & Kustom

I’ve been in and out of KPK since 2011. I will say before I traveled to the facility, I also tried to call and get service. My service over the phone was not too pleasant. Its like the mechanics are too busy and annoyed to be courteous over the phone. idk maybe they are. BUT, after being dragged down to the shop with my dad I soon discovered that you actually have to come IN PERSON to get anything done.
Since that day, I have had my 98 Tahoe (duals), 2005 dodge ram (duals), and 2011 dodge ram R/​T (duals) worked on at this shop. All decent experiences. Also had my cousin, who was in town from NC, bring here car here after a untimely muffler problem and she loved it. Plan on bringing my future cars/​trucks here.
My work here has had problems though, dual muffler hangers break loose 2 – 3 times, but they repaired them each time for free, even once when my 1 year warranty had surpassed.
Can’t wait to get my Charger to these guys…
Shout out to Donald (what happen to that guy?), Ms. Dee, and Kevin. Great Customer service!

This place is great, I got an estimate for 1350.00 for a repair, when I set the appointment and had the repair done the cost was 1350.00, and they didn’t try to up sell or sell services I didn’t need. Thanks for honesty and transparency. I will be back when any repairs are needed.

Incredible service from the front to the back. They are efficient, reasonably priced and do an EXCELLENT job. I just got exhaust tips welded onto my Mercedes and a rear trunk spoiler. It looks like a manufacturer did this work when I bought all materials on eBay. I could not be happier and look no further if your in the DMV, you will not regret it!

I just spoke on the phone with a technician to have a couple questions answered. The man was very rude and unwilling to answer any of my questions. After I started to ask my second question he told me he couldn’t help and hung up on me. I had simple questions about aftermarket exhaust and called their Exhaust & Muffler Service phone number to have these questions answered. Needless to say I will not be taking my car here.

Awesome place. They give you free estimates. I got there and the customer service was great. There was lady by the name of Dee at the front desk who was very polite. Once the mechanic was ready they called my car make and model over the intercom. Dee asked me to go to back of the garage when they called my car make and model. There were clear directions posted on how to get to the back where the garage is. Once I was back my car was already lifted the mechanic told me a flex pipe needed to be replaced which would cost $ 200 for parts and labor and it would take 45 minutes, I agreed for the job. I went back to the front and I was able to pay by credit card no extra charge for using credit card. The charge was exactly $ 200. I was told I could go back to the back of the garage where you sit and watch the job being done. I was very pleased with my experience with this company.

I had a leaking exhaust and they fixed it for me really cheap! I was in and out about 2 hours (Saturday) better prices then other places

I searched the web for an exhaust shop in the Washington, DC area. The reviews for Kelley’s were better than all the rest. I have a 04 Toyota Tundra and needed headers and oxygen sensors installed. I ordered the part and had them when I went into Kelley’s. The young lady at the front desk was very friendly and polite. I was called with an estimate before giving my approval to complete the work. The service technician asked if I had any questions related to the work before he started. He let me know how many vehicles were in front of me and gave me an estimated completion time. He called me at the end of the day to tell me my truck was ready but I was not in the area to pick it up. He politely told me that it was not a problem and that they would store it overnight for me to pick up the next day. I went in the next morning to pick up my truck. It sounds great and the headers look awesome. Mama Dee at the front desk checked me out. She reminds me of my mom, about her business but …

It is a VERY uncomfortable place to sit and wait for your car as these people seem to not know about HEAT. Every time I went there for service it’s the same issue, no heat running, it feels like a freezer, LITERALLY. People were complaining and I had to wait in my car to suck in some heat while another one of my cars where being worked on. I mean it was beyond frustrating. It was so cold that my finger nails turned blue. The receptionist upfront is always dressed like an Eskimo. All employees and customers should be able to be serviced in a comfortable environment. I hope they are not being cheap by not turning on/​up the heat because they get business all day. Listen up, black people need heat lol.

I had a great experience when I brought my pontiac G6 in. It had been running loudly for months and other mechanics tried to charge me over 300 to fix and an additional fee just to look at it. I was referred here by someone working at another shop. He said they were experienced and reasonable and he was right! I took my car in after calling to make sure they had the parts to replace my flex pipe. The ladies at the front desk talked to everyone as if they knew them and kept me informed about the status of my car without making me feel like I was bothering them. I waited maybe 30 – 45 minutes and the guy called me back to show me the cracked flex pipe and explain to me that my mounting brackets were causing the flex pipe to crack (which no other shop explained). I don’t know anything about car engines but the mechanic made it easy for me to understand. He didn’t try to pressure me into to paying more for the additional repairs he just wanted to make sure I was informed. He even offered to replace the flex pipe under the warranty even if I never got the brackets fixed. I left paying much less than I expected and my car was finished all in an hour and a half. They offer much more including vehicle accessories with a spacious waiting area (which a lot of other shops didn’t offer when I called around). Definitely recommend taking your car here.

I called to ask about having a vehicle MD inspected. The cost was 100 $, this higher than the prices I got from 4 other places nearby– 65 $. The difference was Kelly’s said they did it while you wait. The other places wanted me to leave my car over night, something I’m not in a position to do.
I went there, 40 minutes after calling them. The inspection technician had disappeared for the day. I was told I could wait or call back to check and see if the guy would be back in 30 minutes.
This was about 2:30 in the evening, an hour after lunch and 3 hours before they close.
They failed to tell me on the phone the tech was gone. I wasted my time & gas driving there from NW DC.
I’m not sure if I would give them another try for anything else, especially when they are charging 35 – 40 $ more than everyone else for the same service that they can’t even deliver on.

I had an awesome experience there today. Typically I am very wary of going to auto shops alone as a woman because I have had so many experiences where I am overcharged due to my lack of knowledge. Not only were the mechanics and customer service staff incredibly friendly, but they were respectful of my time and money. I went in for what I thought was a muffler problem and after they inspected my car they brought me to the floor and showed me that it was a broken pipe and gave me an estimate and asked if that was a price I was comfortable with and broke down each expense for part and labor. In addition when checking out the woman at the front desk made sure to emphasize that all parts they put on have a 2 year warranty and to come back if I had any issues. I was so blown away by the service I got that I plan on going back to have them install a new stereo in my car on Friday! I definitely would recommend them, the work was good, the price was great, the customer service was excellent and they were timely!

Im writing to you Mr. Kevin (GM) because after rectifying my bad experience with your staff last time, you have really shown me what a great staff you guys actually are. It was just amazing seeing General Manager working on my car along with his employees. I highly recommend this place and General Manager is the coolest guy ever. :-) thumbs up for him!!! My ride sounds awesome with new dual exhaust system …

Well I don’t know what to tell you about the looks of the place but as far as a muffler place and the customization place it looks pretty regular to me the service I got was straight up front and agreeable I went in with the 2002 Toyota Land cruiser with a busted muffler and I got a great quote on getting the muffler fixed they didn’t try to sell me a whole exhaust system they only told me what I needed and show me what was wrong I walked out of there with a quiet Landcruiser and a bill of a total of 180 dollars when other people quoted me 850 dollar. So if you need a muffler I would check them out.

The aluminum rim on my car had bent which was causing my tire to leak air. My choices were to buy a new rim — which would have cost almost $ 600 — or to try to get it replaced. Kelley’s came highly recommended. The shop is pretty bare bones and seems to be in a somewhat shady part of Prince George’s County. However, if you can get over that, the work done here is exceptional. I found the people to be really professional. They took the tire, told me the time it would take to get it fixed, and they met the deadline at a very reasonable price. I am very satisfied and highly recommend Kelley’s.

Great job as always. Have had 2 radios installed, windows tinted, remote start, and an alarm system done here. Mike in audio/​accessories is always helpful. Be warned, they are constantly busy, so sometimes patience is necessary, but the job they do is good.
Only reason it’s not a 5 is cause they don’t always clean up perfectly inside your car found some cut wires in plain view on the floor… a vacuuming inside the car after spending 1000+ would be a nice touch to leave the customer feeling good. Still, a 4 out of 5 business!!!

First visit to drop off a damaged rim went great. Donald (front desk) is the face of Kelley’s and he does a great job as the first impression of the business.
On the same day I spoke with Mike in accessories about getting tires installed and balanced. He specifically told me to ask for him and he would negotiate the $ 160 he quoted since I was having other work done also.
I was told it could take up to 5 business days to get the rim repaired and back to me. I dropped the rim on March 15^th, after calling 3 times, I received a call March 28 instructing me that the rim was ready.
I arrived at 1pm March 29, gave them the key to my car and waited, waited and waited. I spoke with Mike in accessories to confirm our previous conversation… Of course he doesn’t remember. The standard $ 40 per rim was applied in this case.
Upon entering the business, there is a huge Customer Service Pledge posted. Mike in accessories obvious needs retraining because his attitude towards me was less than perfect. I will admit, I was not happy during the 4 hours of being there just to have tires mounted and balanced and Mike’s attitude towards me was not helping the situation.
I gave my Discover Card as form of payment, Mike stated they only accepted Visa and Master Card. I reminded him that I paid using my Discover Card when I was there on the 15^th to drop the rim for repair. He said he had to check with a GM. He disappeared from the counter returning 5 minutes later never issuing an apology. His attitude towards me remained the same. Upon processing my card, he place the card and receipt on the counter top and walked away returning seconds later to retrieve the receipt. Still waiting for my car to be ready, Mike handed over my key and said «thank you» as if it killed him to say so.
I will return ONLY if the work they performed does not hold up. Other than that, I will not return to this business. Mike in accessories attitude is by far the worse.

These guys were great! I walked in, the guy at the counter was so respectful and nice. He was dealing with a customer but looked back and said «I will be with you in a moment» with a smile. There were 4 cars before mine to get an estimate. I waited about 15 min before they called me back. That was the first thumbs up from me. Secondly, they SHOW YOU WHAT THEY SEE!” They let you get under your car and they will point out the part (s) that needs to be fixed. Quick back story for you, I was told about 2 months ago that I should junk my car. My muffler system was rusted, I needed new CV joints, and new front brakes (so they said). I have a 1991 Honda Accord SE with around 205,000 miles on it and the body is still good. The guy’s at Kelley’s said that was ridiculous because I just had to replace three parts of the exhaust system and not the catalytic converter (which the other mechanics said…*cough* Circle Exxon *cough* that I had to get replaced). I told them about the front brakes and the CV joint and they said the front brakes will be replaced for $ 85 if I get my own front brake pads. The CV joint isn’t an emergency at this point so I’m waiting on that.
They were also fast and thorough. I could watch the whole thing happen right before my eyes which I really appreciate since I spend a lot of my time and money on my car.
Total was $ 350 dollars. Amazing compared to the $ 1000+ they were quoting me at Circle Exxon on Connecticut.
Go here for great service, quality work, and straight up answers for your car!