I visited the store today and they do really only take about 20 minutes to fix your phone. My iPhone 5s screen cracked and they fixed it for approx $ 127. The reason they got a 3 rating from me is that my phone was on the fritz for a while – apps were opening, it would type without me pressing buttons – but the problem seems to have been fixed by me turning the phone on and off again a few times. The woman working there was kind and said I could bring the phone back if I continued to have issues.