Saturn of Troy

my grandfather found me a good car here a couple years ago, before he died. i love this car cute little saturn ion coupe.
what i don’t love was the service i got. i was back a couple times for leaks in the window and later malfunctioning key fab for my auto start.
for this they told me that they had to send for a new key fab. i was told that when i got my car back i would have auto start still. i specifically asked!
when i got my car back it had a factory key fab with no auto start. they told me they thought it was clear that they said they had to take it out. this was not ever discussed.
now a couple years later i was given a new auto start as a gift. when i took it to the place to get it put in. i was told it would be about 3 – 4 hours.
well it ended up taking 6.5 hours and a waste of my day off because saturn didn’t take out the old non working auto start, which they had gone out of their way to say that they had taken out.
i guess they already got there money and don’t give a Sh*t about their customers out the door.
terrible service.