Frank’s Shoe Service

Excellent work with great prices. I couldn’t be happier.

Took my shoes in the shop. Lady said we can get the scuffs out and will be ready the next day at 5. I get there at 530 gave them my ticket they couldn’t find my shoes. Then he finds them and says will be 10 minutes (they obviously never worked on the shoes). Took 5 minutes not 10 and another guy comes out with the shoes (you can tell he just had literally cleaned them). Seemed like he sprayed some windex and wiped them down. Shoes were still dirty I went in my car and wiped some of the dirt off myself. The guy who cleaned my shoes gave me a huge attitude pretending that he actually had been cleaning them all day. Very rude customer service. After I told the owner you should check your Unilocal reviews, he said «I don’t care what people have to say». go to tiger shoe repair down the street much better service.

Horrible and bad attitude! They ruined my nude christian louboutin heels! I came to pick them up and they had black spots on them! They charged me $$$ and didn’t even care to admit that they ruined them! The lady who works there she’s got bad attitude and if she could throw my heels at my face she could’ve! Horrible I will never take my heels there again!

This used to be THE place to go for excellent leather repair. Not so sure anymore… took a chap in for a zipper pull replacement a week ago., promised for Wednesday… went in on Fri. Clerkbrought them out. clearly unrepaired saying they were finished. Took them to the back… said they might not be able to fix them…10 min later came back fixed and the price. $ 5 higher than promised. Time to find a new leather repair!!!

One star for location. That is the best i can say for Franks, which is sad since it has been my preferred shoe repair for decades. Recently, i took a pair of boots to Franks to repair the soles. I was told that they could not be repaired and was told to throw them out. The woman at the counter was extremely rude in the process. I took the boots to Sam’s on Telegraph and they were repaired at a reasonable price. My new favorite!

Well hopefully if you are reading this you already know there is a better place in town (tiger shoe repair) where they actually treat you like a person that they need to pay their bills, ie a customer. I took in a pair of shoes with a broken heel for repair, and came back one day after they were promised. Right off the get go the older lady was very snippy looking for the shoes as if it’s my fault she can’t find them. I am very calm, I understand things get misplaced so I wait quietly. 10 minutes pass and several people are now looking. I look back on the shelves and I see one of the shoes I brought in and I point it out. I hear the older lady say to another man that it’s been there by itself for a few days!!! Ok, clearly they have made a mistake, but still I am calm. I tell them I have an appointment down the street I will check back in a couple of hours, which I do, only to be met with the comment that they are busy and don’t have time to check for it. Ok, still calm but starting to get perturbed as none of this is my fault and I’m being made to feel like a trouble maker. Mind you I have not been rude or loud or anything but cordial to this point. I call back one more time at the end of the day only to be told they won’t be getting to looking for it but they have my number, they will call when they find it. Once again it couldn’t have been made any more clear that this was a bother to this woman. Really?!? Now what choice do I have? I think they are busy as they have a better parking situation then tiger shoe repair but that doesn’t make them better. If you hate the people who frequent your shop and help you pay your bills and provide you with a livelihood then maybe it’s time to get out of this business. I thought it was a little aggressive when I noticed the 2 signs on the wall warning customers to get out if they can’t be polite, but clearly these rules don’t apply to the lady I was dealing with. As I really have no options but to wait I thought I would share this experience as an effort to warn others. I have yet to even raise my voice or show any signs of anger as I want my shoes back and who knows just how nasty it could get, sounds like they delight in telling people to get out and never come back by reading some of the other reviews.

Very disappointed with this place of business ! I brought a purse to them that I wanted a chain to be added to make it a shoulder bag, they told me to purchase the chain and they would do it. I returned 2 weeks later and they told me they would not do it! Wasted my time!!!
I would also like to add the lady at the front is very rude and not helpful. You would think a woman of her age would understand customer service skills! It’s quite sad that I heard to many great things about Franks and I’ll never return again!

I really would like to give Frank’s a better review but I need to have shoes stretched on a regular basis (wide feet, thanks Dad) and they raised the price from $ 8 to $ 12 for stretching. That is a big increase. Plus, the wait time to get the shoes back is frequently almost a week. Sadly I am disappointed by the big increase for the stretching, and the long wait time, and I will have to take my services elsewhere. But they probably won’t miss me, they seem to be very busy.

I completely agree with a couple of other reviews here that Frank’s used to be great, but its best days are probably behind it.
I used to swear by this place, but the last two times I went, I would say the work was questionable at best. They used cheaper heel materials on my two pairs of boots, both of which were almost completely worn away within TWO WEEKS. When I went back, they were willing to re-​heel them without charge (which I appreciated). However, when I went back after this happened the second time, their response was that walking on cement/​stone sidewalks wears out shoes much faster than walking indoors. Considering that shoes are made for walking, I was somewhat appalled.
I never had the nasty experience some others seem to have had, but I’m going to have to hunt for somewhere else to repair my shoes.

There was a time that you could take your shoes here for repair and know confidently that they would be returned to you in impeccable condition. Unfortunately, those days seem to be passed. One three separate occasions, I have had repairs go wrong here. The first time, stitching on the shoe upper came undone after a week of wear. The second time, the form and shape of the shoes being repaired came back distorted as the result of a hasty re-​sole job. The third time (a heel replacement job,) the shoes came back with cheap, ill-​matching rubber components. These incidents were disturbing, but not as disturbing as the way I was treated by the cashier when I brought the shoes back to be corrected. Discourteous and ill-​mannered are the two adjective statements that come to mind when I think of her demeanor towards me. I am a calm, polite man and was very much put off by her boorish disposition. I must assume that this business has enough devoted clientele to offset the loss of customers as a result of poor service. What a pity. I might return here for a routine zipper inspection or button sewing.

I have taken my shoes and belts here several times. They always do a good job and are reasonably priced. They also made extra holes in my belt for me at no cost! I think it is the best in town.

I inherited a vintage Zero Halliburton case from a family member; the case was in good shape but its lock was jammed. After several locksmiths passed on trying to fix it, I went to Frank’s. Odd? Perhaps, but it is the only Zero-​authorized repair shop in the state, and a drive from Howell to Birmingham is far less expensive than sending this monster out to the company itself.
The repair — which entailed replacing a combination lock — took about a week, and only ran me $ 20. I’m happy with the repair, as I now have a fully-​functional case. I’m also okay with the timeframe — I didn’t need this rushed, and the place was busy as sin both upon pick-​up and drop-​off. Sign of a good shop, perhaps.
My only complaint lies with communication. A repair tech told me at drop-​off that he wouldn’t have a cost estimate until consulting with Zero for parts — understandable, but a quick phone call with an update along the way would have been appreciated.

I am amazed that women are giving this place good reviews for simply DOING WHAT THEY’RE SUPPOSED TO DO. They resole and recondition your shoes. .. wow, they must be tops!

Franks used to be the best in town. Not anymore. I almost gave it two stars because it WAS good, but I live in the present and Frank is getting senile and mean. See the citysearch reviews for others who agree with me. The reason I finally gave Franks «the boot» was as follows. I took a pair of shoes in to get stretched. Since they were made of satin, I first asked if it was even possible to stretch them … the woman at the desk said yes, no problem. After I picked them up and paid, I tried them on in my car and realized they hadn’t stretched AT ALL. I went back in and asked if there was anything else they could do. I did not ask for my money back, rather, just politely explained they didn’t stretch. The woman at the desk informed me that, because they were made of fabric, they wouldn’t stretch. I inquired as to why they didn’t tell me that initially. No answer. She just went in back and got Frank. Frank stormed out like a rhino and became extremely confrontation. He pointed to the sign that says something along the lines of «shoes repaired at own risk» (red flag) and asked me if I had read it. I calmly explained that the women told me they could be stretched, which is why I left the shoes there to be fixed. They should have called me if that was an error, not just taken my money. He angrily told the woman to give me my $ 8 back and told me threateningly «He better not see me again.» WTF? Over $ 8? I swear, I was not confrontational in the slightest. And, I didn’t even ask for the money back. After Frank’s outburst, however, I was happy to take it – and my business — elsewhere. Tiger Shoe Repair down the street is even better and cheaper. Go there instead.

I’ve been bringing my shoes to Frank’s for at least the past 8 years. My mom has been bring her shoes to Frank’s for even longer.
In fact, I love the work Frank’s does so much that I bring my shoes & boots home from Chicago to be worked on because I trust them implicitly with my fancy shoes, and I’m too paranoid to trust the shoe repair companies in Chicago.
They always fix my shoes up really nicely. I wore the heels down on my nice Valentino ‘booties’ last year. It was almost no boot time when I did it, so I didn’t remember to bring them with me until my trip home a few days ago, as I’ll be here until Friday. I love that it only is costing me $ 10 to have them re-​done. $ 10? Crazy, but I’ll take it! I feel like it should be a lot more. They’ll be ready on Thursday after 3pm, which is perfect for me as I leave on Friday at 11am.
As Laura said, they are fast and they definitely take pride in what the do. They do pretty much everything with shoes & boots: repair work, traction addition, stretching, etc. They even repair purses. I’m really happy to know that if ever my Louboutin’s need new red soles, I can count on Frank’s to have them. Yay!
I definitely love Frank’s and will continue to give them my business as long as they’re around.

Awful service, even awful job done on my shoes. This business has been around for too long and just like politics, these people need to get some new blood.
I would not go here as they stil think this is 1964 and do not understand shoe repairs or customer service.

I sometimes travel 45 minutes just to get my shoes to Frank’s. I spend A LOT of money on my shoes, so when I need my red soles protected, I count on these guys. I have had soles done (they do have the Louboutin red vibrams that MATCH!!), shoes stretched, and and alterations to some and every time my shoes come back shiny and new. They are fast and really take care and pride in what they do.
I will say that the lady at the desk isn’t a real treat though. She always has an attitude as though she sat on a 5″ heel and it seemed to have gotten stuck… but I always smile and treat her like she’s my best friend and that still doesn’t help. Oh well. Some people you just can’t help.

really?!
no one has reviewed Frank’s yet? unfathomable!
oh baby yooooou… you got what I need… you give me water proof…
or that trusty toe tap. oh baby yoooou.
If you are as hard on shoes as I am, you need a Frank’s in your life. Seriously, give me one week and I’ll ruin any pair of shoes. I’m what some call «hard» on my shoes. It’s not a conscious disregard to taking care of my things. I blame my spontaneity– if I want to do something right then and there– I’m not going to let a pair of shoes/​boots stop me… nor will I sacrifice fashion and commit a faux pas (yes croc wearers. this may or may not be directed at you).
I admittedly spend a pretty penny on shoes– so I need to take care of them; excuse me, let me correct myself, «Frank’s» needs to take care of them. And that they do.
If you need to suede protectant– done.
If you need your shoes resoled– done.
If you need a heel fixed– done.
If you HAD to buy shoes that were a little tight (you HAD to have that pair and they didn’t have your size) and need them stretched– done.
There’s is plenty more Frank’s is capable of– secretly I think they might be a secret magician alliance posing as cobblers.