FedEx Office Print & Ship Center

Woefully slow. The front counter is understaffed every time I come here. Long lines. Very helpful once you get service, but if you are in amy kind of hurry expect an hour long wait.

Terrible customer service, I stood waiting patiently in line then when it was my turn I was told that what I needed to have done could be done on the self service machine and then the woman behind the counter proceeded to help the next customer.

I’ve been to this location many times because it is close to my house but I’m afraid I’ve finally had enough and am going to try a new place. The staff always seems confused and flustered. The service is so slow. It took them over 25 minutes to print 4 b&w pages on regular 8 ½×11 paper. I’ve also been lucky if one of the photo machines works and is stocked with paper.

I don’t do one star ever, but this place is terrible. I’ve been left standing without being acknowledged for lengthy amounts of time before being helped, had email print orders forgotten or lost, and then been blamed for the store’s incompetence. Apparently there’s been a lot of turnover in staff lately, so I’m guessing pay raises, better training, and retention strategies are in order. Customer service is unacceptably poor.

If it was possible to give 0 stars, I’d certainly do so. The staff at this store routinely ignores clients and are extremely rude. This time I chose to walk out (after asking for assistance twice). Not my first awful experience here — but will be my last.

Best service I’ve ever had! They were so helpful and eager to help with my special printing job. Never gave up on trying and in the end I got exactly what I wanted!!! I will only visit this fedex.

Quick, friendly staff, but there fax prices are insane! Came here today to fax 15 pages, as I don’t have a fax machine at home. I should have asked what the price would be before I told the gal to go ahead. 14 pages plus a cover page to a local number ended up costing $ 20.96!!! I could not believe my ears! That will be the last time I ever go there. Total rip off is an under statement. Why should it be so darn expensive?

This place is the worst. Slow, rude, and unhelpful are some words to describe their employees. These people tell you why they can do someting instead of working to find solutions. Save yourself the headache and find another place to ship your items. The only positive was the a employee named Jen who was on the job for 3 days and tried to go out of her way to help. This was after Tiffany refused to stop helping me and told me I need to call the company I am returning my item back to b/​c she couldn’t figure out how to print of the label they sent me.

Why is the staff here so incredibly rude? Both times I’ve had the misfortune of stopping at this location Tom acts as though it’s a hassle to have to interact with customers. Eye rolling, attitude – the whole nine yards. I will never understand why people that hate people get jobs in customer service. Thumbs down, y’all.

I don’t understand how it can be so slow. It doesn’t matter what I come to this FedEx for, it is always slow and I mean slow! Then if I re-​direct my packages they for some reason can never find them. It takes them a good 10 – 15 minutes to just locate it. I have to give them my tracking number so they can find it in the bin. Oh, yes, there it is! What should take 5 minutes takes me anywhere from 20 minutes to half an hour.
So, if you choose to go this location, just be ready to wait. Pretend you are at the Secretary of State and maybe it won’t seem so long, better yet, I think I am going to try another location. They can’t all be this slow!

I go here a lot. I use the self serve copier/​printers. I have tried to do other things here but the staff just ignores you and doesn’t seem to want to help.
Today I walk it and they are renovating. I find the self serve copier that I have used many times and it won’t take my credit card. I try another one and nothing. I end up trying every one and everyone says it can’t read my card. After waiting for 10 minutes to get someone’s attention they attempt to help me. The person helping me has no clue about anything. Walks away for a good five minutes and when she comes back tells me it’s because I have a PNC Card and the machines have trouble reading them. I have used this card there many times. She asks if I have cash (not sure why cash is different than using a card there) I say not enough cash for the amount of copies I need. I had to walk out without my copies, with no help and they lost the $ 50 I was going to spend. Never going back.

I sent a print job online when I arrived to pick up my order there was one person in front of me being helped by a VERY slow employee. There was another employee at a computer, dowing who knows what as the line continuted to grow. 15 minutes later I was still in line (remember I was next to be helped) 20 minutes later I turned around and left. The next morning I went back. A woman asked if she could help me asked my name 3 times. I told her that I put the order in last night and she very rudely and with attitude replied «I’m just trying to find out where your job is we have a lot of things back here» then once she found my job she asked another employee to come over and ring me up which took 2 seconds because I had pre-​paid for my order. UGH! Never going back!

I am continually stunned at how slow and disinterested the employees are at this Fed Ex. I routinely send packages (3−4/month) and typically have to wait 10 – 20 minutes in line behind 1 – 2 other customers. The mailing process seems stupidly slow here and employees NEVER ackowledge those customers waiting in line, and never apologize for what seems to a ridiculous wait time. I am compelled to write this because just yesterday I watched a man wait 5 minutes for the cashier to acknowledge him as he stood at the counter in front of her (she was changing paper roll in the cash register). When he finally asked if she was ever going to be serving him, she snapped that she would as soon as she was finished. This is the same experience whether the store is busy or slow. Customers waiting in line quietly comment to one another about how lame this store is. I’m blaming management, clearly they don’t train their employees a single bit in customer relations. Think I need to use the UPS store across the street for mailing, and I’ll try the Kinko’s in Bloomfield for printing. Good luck Royal Oak Fed Ex – you’re going to need it.

I came in at 2 am to print something the male employee was rude I asked for help but he treated me like I was an idiot. I don’t recommend this location the guy acts like you’re imposing on him if you ask for help.

I currently work around this area, and routinely set up workshops requiring multiple posters & cardstocks to be printed. My team and I often work 80 hour weeks and finalize posters for these presentations the night before.
3 times now I have sent documents (~20 large posters, ~100 cardstock cards) around midnight to this FedEx, and they have always been able to have everything ready by 7am the next morning!
Additionally, one night staff member, Tom, is always helpful and friendly. Given my team’s work hours & pressure, I am very glad to have reliable & quick service from this FedEx and great + polite service from Tom.

The word slow does not even begin to describe the service speed. I’ve been there several times and always thought it was a fluke, but now I’m starting to think it’s the norm. Doesn’t matter if they’re busy or slow. Lots of staff milling about but no one seems to be helping the customers. Frustrating!

I used to work here when it was a Kinko’s but wow have things gone downhill. I’m a night owl so I loved Kinko’s even on my nights off but the last time I went in not only was the staff inexperienced and untrained on the self serve equipment they were also rude when I asked a question. Not only rude but his answer was wrong after taking a closer look at the copier. It turned out the file on my flash drive was too large for their machine to handle, very disappointing experience. The two night guys were deep in conversation, no copiers were running so I know I wasn’t interrupting anything when I asked for help but they sure acted like it. I’ve been to this location twice with the same results and I’ve been forced to go one that only has daytime hours because this place made me uncomfortable to talk to the staff with questions.

My experience was fine. I came to buy a poster tube to transport my poster. While I was inside, every other customer was furious because of some error made by the staff or the failure of some file to fax or print. Some of the staff were helpful, other people were mercurial, to say the least. I had to make an exchange today — as my poster was downsized — and it went smoothly, if not a little bit slowly. They are open 24 hours, so if you are on a serious deadline, don’t despair!
There are 2 parking lots. Use the one off of Woodward. Entering from 14 mile is a nightmare if there’s any traffic.