Allstate Insurance: Adam J. Roux

Let me start out that I wasn’t expecting to switch to Allstate, or anyone else with that matter. I had been insured with Geico for my car insurance for twenty years continuously. I was always pleased with Geico’s service and prices, and expected to stay with Geico for life.
Adam Roux was the first agent in two decades to prove me wrong. I was about to close on a home, and was shopping for homeowners insurance. His rates on my car insurance were decent, but the savings on Homeowner’s insurance compared to the dozens of other insurance companies from which I had received quotes was extremely low.
On our first appointment, he met with me personally (he has other licensed representatives in his office). This was important to me, because I had lackluster experiences with my previous renter’s insurance policies from other companies because they would allow their sub-​representatives to do all of the work, instead of talking to the agent directly.
He took his time and spent over 40 minutes with me going through the quotes, and going through multiple coverage configurations. His generosity with his time, and attention to detail stood out. He also was extremely polite and helpful. I told him that his quote was competitive, and that I would follow up with him next week.
The next week, I visited with him again and signed up for both auto insurance and homeowner’s insurance. His outstanding service and competitive price is what prompted me to consider switching to Allstate. I have to admit, I was still a bit uneasy about switching away from my beloved Geico.
Over the next two weeks, the bank that was working with gave me a hard time with a ridiculous clause in my mortgage that required the homeowner’s insurance policy to be worded a certain way. Adam personally wrote the bank’s lawyer and my mortgage processor a well worded explanation about why the specific clause was unnecessary, and that my insurance policy covered everything that the bank needed to close.
Because of his extra effort, I was able to close on my home with no further issues.
Later on, I had questions about certain coverages. He spent ten minutes on each question of coverage that I had doubts about and patiently explained everything to me. He then followed up with me to see if I had any more questions, or anything else that he could help me with.
I am EXTREMELY happy that I found Adam for my insurance needs, and am grateful for all of the personalized attention that he provided to me. I appreciate how well he communicates and keeps me updated. I would highly recommend Adam to anyone who is or isn’t shopping for insurance (you might be pleasantly surprised with Allstate’s competitiveness even if you’re not actively shopping for rates).