Harrah’s Gulf Coast

We went there one day to check to see if we can get a free room. The front desk clerk check it and said that we do have comp for a free room. When she went and swipe the credit card she informed us that it would cost us 100.$ we told her that we don’t want it. She told us that she go ahead and cancel. We found out the next day that grand charge us 100.$ anyway. Check your statement.

The worst place I have ever been! The hotel room was nasty; the kind of room you need to keep your shoes on AT ALL TIMES. Plus there was NO HOT WATER! The casino is outdated and small. Takes forever to get drinks. The only positives I can say about this place is their pillows are decent and Shell, the dealer, was very friendly!!! I thought I got a good deal until I found out the Beau Rivage was the same price and that place is A.M.A.Z.I.N.G!!!

Well it’s a very mixed review… the friendliness of the staff was very noticeable. Every staff member greeted us with such southern hospitality and we even sweet talked one into letting us fax some important home buying paperwork to MD even though they don’t technically have a business center. So that was awesome.
The part I was not thrilled about were the rooms which were pretty dingy and the carpet was definitely worn. Now to be fair these rooms were free (excluding resort fee and taxes) and they are renovating the rooms. We were definitely on a non renovated pet floor with very noisy dogs and people and dogs coming and going at all hours of the night. The pet fee is $ 50 per night which is not cheap. So even though the heated pool was nice and we even used it in February and the staff was friendly, I am not sure I would stay here again because of the noisy guests and sub par rooms. Definitely would not stay here with a pet. The La Quinta doesn’t charge for dogs and is just down the road.

Great hotel and front desk service staff and stay. Friendly casino floor. Doesn’t feel like a Harrahs as Vegas and New Orleans. Horrible experience at the coffee shop: not aggressive but Rude, untrained staff. Perhaps they needed a break.

clean rooms– check in was a long wait and nightmare but otherwise it is a casino hotel.

This is a typical Harrah’s located in Biloxi. I had a good/​easy experience here. It is farther away from the «main area» (Hard Rock, Beau Rivage, restaurants, etc.) so you would need some transportation to get to some places of interest. Taxis are not commonplace here so you’ll have to get the valet person to call for one if one isn’t there already. Overall, not a bad hotel to choose – be sure to sign up for the Total Rewards program.

Since most of the money I have made from Harrah’s was lending them money at 7.75% (junk bonds!) years ago, I never begrudge them the $ 9.99 resort fee or the $ 15 early check-​in. The amazing staff at The Corner and check-​in treat us well, and we drink more value in comped beers that we drop into the slots. I appreciate the enthusiasm the staff shows. We will be back in a day or two for more!

Great stay …
Great Pool …
Pleasant Stay …
Clean Rooms …

Omg. The hotel is old and there was NO hot water!!! Also, our room door was open! Not sure why but it was kinda scary lol. Only good thing was there was ample parking because it was during thanksgiving weekend and the staff were VERY courteous and friendly. EVERY single staff member said hi/​hello when they walked by. Never again!

Arrived at 5:30 AM. Sleep for a few hours and woken by drills: p Groggily called front desk, no apology, no upgrade. $ 10/​day for gulf view. I have a platinum total rewards card and have been upgraded to suites, view, etc at Harrah’s in Atlantic City most trips.

Duped into booking a Deluxe King on
and I’ve never been so disappointed. Room is dirty and smells. Absolutely nothing deluxe about this room. For hot water I was instructed to run on high both sink and tub for 10−15minutes… Thought we’d at least get a decent meal at the high end place Magnolia something… wrong again. $ 120 later I’m kicking myself for not booking Hardrock or White House.

My boyfriend and I decided last minute to enjoy a quick getaway in Biloxi. This was both of ours first time — and were very impressed with Harrahs. We chose it as a last resort because everywhere else was booked. I am glad we did though. The staff were all extremely friendly & actually remembered us the next day in the casino (shoutout to the guy working the parking garage door)! Our room was clean, the lobby is nice. Only downside is the casino is smaller than the others around — but still very nice!
Although we may try out a different hotel next time we’re in town — Harrahs’s certainly was a great pick!

The hotel is nice, but as for me and my guest (30 & 25) we have been underserved the whole time. We came expecting to spend $ 1500 and have only been able to spend $ 300 thus far. When we passed a suite and asked what it was our bellboy said «maybe next time, right?». We would have been willing to spend for it if someone had said it was available. That has been the epitome of our day here so far. No one explained to us how the casino works or rewards programs, which were interested in. We also spent a good hour in a «cabana» before the only server working the bar let us know we have to pay for it and walk away. It would have been well worth it to pay the $ 75 to have it if someone had let us know the cost. Steak and shake is garbage too and the only food available when we checked in at 8pm.

It was ok. I like IP better. The food was horrible. I had to run to the restroom before I could even play good enough.
My first & last time staying here.
And the room? Omg
I was woke up at 7am with my neighbors problems about her granddaughter being too young to date. Yes, I heard her whole conversation. I have a 6 hour drive who wants to be woke up to that madness. Not me.

Got here on a Thursday. Went to check in a little before noon. They wanted to charge $ 25.99 to check in early. Then said from 1−3pm will be $ 15.99. I have never heard such a thing. In the meantime waiting for our room until 4pm we went to the pool. Well, the pool looks NOTHING like the website at all. They also stated on the website that happy hour was at 3pm. It’s not until 4pm. When I mentioned it to the bartender she got an attitude with me and said nope everyone asks not happening. Then, I asked the waitress walking around for water and she told me no! Who says no. I thought she was joking. She never brought it to me. I went and complained to the bartender at the counter and she gave me a free mudslide which was $ 12.00. This bartender was Candy. She was really working her butt off. I did check in on facebook and one of my friends husbands got us in a suite which was extremely nice. Needless to say I will not be returning!

Wow. That’s all I can say about this hotel. My family and I wanted to get away for a few days. We went to Priceline and picked a deal that said a 4 Star hotel for a good price. THIS IS NOT A 4star HOTEL.
When we got there, they didn’t have our reservation and the women helping my husband literally gave him a fax number and said «see if they can just fax it» Really? Fax It? What great customer service… NOT!
Another women was kind enough to try and help us locate the reservation. So she did about 45 minutes later, and we got our room key. Once inside the room we noticed that the room was very dusty, maybe because no one slept there in a while???
If Priceline would have been able to REFUND us we would have left but since we were there we would try to make the best of our mini vacay. My 5 year old daughter was very excited about the pool, so we went down just to get told that the pool was closing in 30 minutes for maintenance. It was 7:30. And the worker was very rude by saying that, as if she wanted us to just turn around and not even go around the pool.
The next day we left in the morning for the pool again, hoping that we could enjoy it a little more than 30 minutes. And we did. But once we got back to our room we noticed housekeeping came, but what did they do? Change our sheets? The ice bucket, furniture and window seal were still very dusty. How can there little note on our table say that «we take pride in what we do» that’s a lie. I wiped it down because I couldn’t stand the dust. Who wants to have an allergy attack on a vacation?
The food was horrible at the buffet… Very cold and just plain gros. We paid 49.00 to still be hungry, very disappointing. Needless to say we will NEVER stay here or even recommend this hotel to anyone we care about. SAVE YOUR MONEY AND TIME.

I love the home style feeling of this casino. Kim in the diamond lounge is awesome. Jared is so welcoming and goes above and beyond to take care of all guests. Vince and Nico at the craps table always make sure we have a good time. Every other Saturday night there is live entertainment in the casino (it might be seasonal) and in the summer the concert series is a good time as well.
Overall, the employees are all friendly and make you feel at home.

Having visited numerous times since my first review, I figured it was time to update my review.
Harrah’s Gulf Coast is the new name for The Grand, and it got more than just a name change… The casino gaming floor got a much needed facelift and the 60’s Atlantic City casino vibe I mentioned previously is gone. Now it’s more mid-90’s… but that’s pretty cool in my book. I’ve been to modern glamorous casinos like The Cosmo in Vegas. They don’t do it for me… too polished, too much of the chrome and rich kids feel. I like Harrah’s because even though the casino is small, it is comfortable, relaxed, and welcoming. You don’t feel out of place if you like to dress comfortably/​casual, and the place is small enough the drink waitresses make the rounds quickly and efficiently (tipping well helps, of course). The casino has new carpeting, new ceiling and wall décor, it is bright and even though the casino allows smoking, it is not overwhelming so either the ventilation works great or enough chain smokers have died off over the years that us non-​smokers can survive a few hours of gaming.
The staff at Harrah’s are great. The hosts are friendly and stop to visit when they see you on the gaming floor. They also take a lot of the stress out of planning visits. The Dealers and floor staff are all friendly and accomodating, a big plus especially on days luck is not on your side. Desk clerks, valet, housekeeping all go out of their way to make your stay enjoyable.
Since my last review I’ve stayed in a couple of different types of rooms. The rooms seem fairly up to date, I’m not sure if they were part of the renovation last year or not, but I don’t have any complaints. Personally, I hate a hard, new mattress so the soft mattresses and feather pillows are a great way to unwind from a day of gambling. I’m not sure what’s going on with room service… they may be in the middle of changing menus but the last couple of stays there has been no room service menu in the room, nor a channel/​hotel station on TV to assist with room service. As for the bathrooms, nicely tiled and spacious while some of the suites have large spacious jacuzzis and giant walk in two-​shower-​head showers.
My only complaints on the rooms is the carpeting could use replacing… not that they aren’t clean, but there is a lot of staining. Some staining in the halls and room carpets are understandable, but even if stained, the carpets all seem clean.
One nice feature in the rooms is a bedside outlet/​USB charging station. A nice modern touch so I don’t have to fumble with my own wires and connectors to charge my iphone or kindle!
As for food, I’ve previously rated Steak & Shake, but I’ve since tried the buffet Flavors, the bar food and drinks at Mix & Mingle, and the steak and seafood at Magnolia Steakhouse.
The buffet was well stocked with a good selection of different dishes. The carving station sliced nice thick cuts of beef, ham, and turkey. Everything I tried was flavorful… though some of the dishes had been sitting for a while and were more warm than hot. Still, I chalk that up to the late dining time I chose as there didn’t seem like much of a crowd in the buffet. It’s definitely been packed at other times and I’m sure the faster food turnover would mean hotter/​fresher fare.
Mix & Mingle was great for a quick drink and some tasty, greasy bar grub. I tried a jalapeño burger that came with fried jalapeño slices, a fried egg, hot sauce aeoli, and pepper jack cheese. My mouth was on fire but it was great.
Magnolia is excellent too. The filet has been cooked perfectly each time, and is so tender and. Fresh local seafood on the menu, a great selection of apps and desserts. Definitely try it when you stay!

The guy and I came on a whim during the week to stay the night for his birthday (and to get a break from Mardi Gras in NOLA). The check in was quick, and a very small fee to check in early.
The casino is nice, but the machines are great, The guy enjoys the tables, and he had fun playing and people watching.
The buffet where we ate for lunch and dinner was nice, the service was great. I noticed in a previous review they received free alcoholic beverages. We were charged for ours, but oh well. There was a wide variety of choices in the meal selection.
The room was neat and clean. I had forgotten my toothbrush, but the front desk was more than happy to give me a new one for free, as well as toothpaste, which was very nice. We had a nice view of the pool and the beach. Too bad it was too cold to dip our toes in the water.
The only down part was when the guy reserved the room, the offer was to be with a complementary breakfast. When we checked in, the clerk confirmed that we did get a complementary breakfast at the steak and shake. When we went down about 8am, the clerk on duty stated there was no such complementary breakfast, and we were looked at like we had an extra head for even asking.
It was a great evening, and a relaxing time.

I thoroughly enjoyed my stay at Harrah’s Gulf Coast. Every single interaction I had with a staff member, from the front desk clerk to the doormen, the dealers, waitresses, pit boss and operator was very positive. They are extremely well trained and courteous, making for a great atmosphere.
The casino is very attractive, although a tad on the small side, but it has plenty of different games. The smoke wasn’t too bad (and I hate smoke). My room was very comfortable.
The only beef I have is the $ 11.50 charge for Wi-​Fi, which should be free as it is most places nowadays.
I will definitely return here, however, when I come back to Biloxi.