Yellow Cab

I would like to say, I hate writing bad reviews, but when necessary, I will. The cab that I requested never let me know that they were there. Okay whatever… Called in to the dispatcher and was treated totally unfairly. Just walk home then…
Called in to talk to a a manager, got hung up on. Called a couple more times and said they would report me to the police for harassing them. Thanks yellow cab. Actually have used your business a lot and the dispatcher said he didn’t need my business, well you lost it.

Let’s start with getting the cab to your location; we were told half an hour and they’d be there. 45 minutes later we called and they said 15 more minutes. Thankfully they actually showed after only another half an hour. Unfortunately I stead of taking us to the airport to get to our flighy, he decided to take us to pick up a second fare which was only 20 minutes out of the way.
As for the driver himself? 400 lbs of meth mouthed «arthritic» «please open my door for me because I can’t get into the driver seat myself» joy. FFS.

Are looking for quality timely service and a reliable company? Better rent a car or call a friend!
Terrible customer service and waited over an hour for them to show up. They have no protocols in place– when they pull up to the airport its whomever runs to the car the fastest. Better have cash as well or they make you call into their dispatcher with all your credit info.
This would be a great area to start a taxi service.

the driver was great but the dispatcher needed to get laid… a real bitch

I’ve always found the drivers to be very friendly and helpful, the dispatchers less so. I’ve never experienced some of the situations mentioned in the other reviews, except once when the dispatcher did not answer the phone when we called from the airport. Fortunately we saw a cab picking someone else up and the driver picked us up. Since they got the new vans, things have improved considerably. In talking to the drivers, I discovered one of their problems is getting enough drivers so often they are shorthanded. One of the drawbacks of living in a small city.

Don’t call Yellow Cab unless you have time. Lotsa time! Called for a cab & was told 15 minutes. 45 minutes later I’m still waiting. Dispatcher said «oh yeah, I had to switch things around». Eeeer!

It’s a cryin shame that this town has to put up with the RUDE no customer service this company provides. They may have added some shiny new vans but the rest is the same o same o. It starts with the dispatch and this person should be fired.

Terrible… Just terrible. Everyone was so rude. They tell you they will be there in 20 or 30 min. 1 hour later after you call back they inform you they haven’t even told the driver you needed a ride. I asked around town and people say the same thing. I can’t wait for Über to put this dog shit company out of business.

Like almost every other review states, THE DISPATCHERS ARE RUDE BEYOND BELIEF!
The driver who picked me up in the evening and took me to my hotel called the dispatcher to set up a reservation for the next morning. The driver offered to do this since I told him that two different times I called to make a reservation and the phone just kept ringing. No one picked up even though they advertise as being open ²⁴⁄₇.
Well, the dispatcher would not let the driver make a reservation for me! He kept telling the driver that I had to call myself and refused my driver’s repeated attempt to reserve a pick up for me. Plus the dispatcher was very rude to the driver (I could hear their conversation on the cab’s radio.)
What’s also puzzling is that Unilocal does not «recommend» 19 other reviews which rate this company mostly one star. The rating displayed in the review is not accurate. It should be a one star review at best.

0 stars the worse cab place I have ever had to deal with. Do not I repeat do not do business with this company under any circumstance.

I got picked up in a limo from the Walmart back to the truck stop!!! No extra charge for the limo!!! Well all I can say is wow! I have use the yellow cab outta billings about a half dozen times and have always been on time and professional. A nice thing is they tell you how much it’s gonna cost when u call. I have been to some cab companies and the driver just rake you over the coals. But for a small town as billings it was nice touch.

One, the dispatchers at Yellow Cab need an attitude adjustment stat or two, management needs to fire every last one of them and hire people who are not foreign to the concept of customer service. Is calling to schedule a pickup in advance so ludicrous that these dispatchers need to belittle you? I think not. My flight was scheduled to arrive on a Sunday so I called on Friday to schedule a time for pickup. The dispatcher that picked up snarled at me and told me to call back another time without specifying when. Then he went on to say they are swamped and blamed me for putting them further behind on whatever they were doing. I decided to give them another chance and called them back the next day. This time another dispatcher answered and was just as rude. He or she told me to call back when I was at the airport and then just hung up on without saying bye or anything. I thought Yellow Cab was more convenient since they accepted cards but never again will I spend another dime on such lousy service.

Do NOT use this cab company. The dispatcher who sounds like a male, but apparently is a female, is so incredibly rude and should be fired. It is the worst costumer service I have ever encountered in my entire life. Stay as far away from this cab company as possible. Walking is even a better option. Do not give them a cent of your money. The dispatcher really needs to be dealt with!

My cab to the airport was 20 minutes late, even though I had called for it the previous day. Despite being 20 minutes late, the driver still picked up and dropped up another fare, that was not on our way, without asking me, before taking me to the airport. Both the dispatcher that I called to reserve the cab and the dispatcher that called to tell me the cab was going to be 20 minutes late were surly and disrespectful. The driver asked me about my personal life.
Is there anything else a cab company can even possibly do wrong that yellow cab didn’t? The cab was no smoking, at least?