Kmart – Billerica

Literally THE WORST store, ever. Every time I go into this KMart, there’s always an issue with something. This past time, which is making me want to write this review, I wanted to check out and buy my items, but I couldn’t. Why? Because they had NO CASHIERS! How in the world do you not have people cashiering at a retail store? So I stood around for a little bit waiting for them to figure out what they were doing. I really wish I could give this place zero stars, but Unilocal requires a score from 1 – 5 stars.

Really nothing wrong with this Kmart. Everything you could really need at pretty decent prices. Could use more registers though, and an updated electronics department. But for now its not bad.

Never enough registers. Takes me 15 minutes in a line to buy 1 simple drink. And they ask like 20 questions on fricking card scanner. I wouldn’t be complaining if it was once in while, but it happens all the time.
Hire more people to be on register or put in a self-​service register. this is ridiculous.

I read the other reviews and agree with them all. But hey, it’s a Kmart, and it’ not like we don’t know about the staff, inventory, and massive filth. Go someplace else or put up with the Kmart style.

Worst store ever ! Store is dirty and needs updating. Never enough registers. Never really busy but lines no matter when you go in. Only 2 registers open today. One was 6 people deep other had blinking light with only one person. He said he had only been trained for 2 hrs and than left alone, manger came to walk him through the steps. Than proceed to buy something for herself. Now line is 8 people deep ! Never open another register. Poorly run store. I left with about $ 60 worth of clothing left in the carriage. Never going back!!! I go there because of location !

We’ve been here almost weekly during the past few years and was able to get past the annoyances until this weekend. Previous annoyances mostly involved the time it took to retrieve online orders because their cage locks don’t work well and sometimes the cashiers were inexperienced with working the registers. This weekend however, it seemed that almost all the associates were new and while that is not an issue by itself, the new cashier I was at had an attitude. Fortunately, I now have another larger Kmart to visit and will be drastically reducing our visits to this one.

No one works there. I don’t blame people for not working there. Manager Mike is completely rude and needs an attitude adjustment. Best advice is to completely redo the store or knock it down

I won’t be going back to this store. IIt’s dirty and has an odd odor. I saw the worst customer service ever from the front end manager — her name was Linda. She looked miserable and was rude to customers and the other workers. I don’t know what her problem was but it wasn’t the first time I witnessed that kind of behavior by her so I will never go back to a store that supports someone like her. I think Linda needs to see a therapist for her issues. If there were a zero star review — that’s what I’d give it.

Looks like the store just gave up! Avoid at all costs!
Dirty, messy, and nine of the employees care.
They should knock it down and put a better store in. It’s never worth going in. The shelves are half empty or filled with crap. Yuck!

Terrible store. Unfortunately Billerica doesn’t have many stores. The lines are so long and your lucky if there are 2 lanes open. I have left my merchandise there after waiting 20 minutes in line more than once. Their price checker machines are always broken, so after trying 3 I give up. Management there is terrible. Believe it or not Walmart and Target are better run stores.

As with almost all Kmart stores they aren’t pretty. The prices are pretty good, but not the cheapest. I very much dislike the personnel they have on hand… The checkouts are always really backed up and they cashiers are slower than turtles. I also must say that Kmart stores have at least five questions to answer once you are ready to swipe a credit card… Super annoying. If you don’t mind all that, then maybe you will like to shop here!

Yea… I’m not a huge fan of this location… It’s very dirty and disorganized. I feel like every time I go, it is a mess.

If I were to write a review for this same Kmart circa 2010, it would be pretty similar to the Tewksbury Kmart-​turned-​Sears-​turned-​Kmart: empty, desolate, a bit creepy, and full of bored employees. This Billerica shopping mall used to be pretty busy, but it slowly turned into a ghost town as the old movie theater and other shops closed up.
The plaza seems to be experiencing a revival now with Big Lots, Planet Fitness, and other stores moving in. I suppose you could be hopeful that maybe now Kmart won’t be quite so desolate, but having stores like Big Lots and the Dollar Tree only a short walk away in the same plaza might be the last few nails in the coffin.
Stock in this Kmart isn’t too bad. Maybe it looks like there’s good stock because no one is actually buying much of anything. Their clothing assortment is cheap, poorly-​made, and unflattering – why shop here for clothes when Burlington Coat Factory is a few paces away?

I would’ve given 3 stars for convenience BUT the Customer Service far out-​weighed both… It was horrible customer service. No hello, how are you — NOTHING. My first visit was from a supervisor type, the second an associate. I was not the only person in line who felt that way. So sorry to say, I’ve only been here 2x’s and will not be making this a ‘regular’ spot… Walmart, OSJL & Target all offer better customer service and prices.

Oh Kmart. The little discount department store that could. The anchor store of the flourishing center of commerce that is the Billerica Mall. Somehow, by the grace of God, this location has managed to stay afloat. Like any other Kmart, it’s somewhat depressing to go to, but it’s not all bad. As far as cheap-​o department stores, meh, I’ve experienced better. Namely, Walmart and Target. But to give credit where credit is due, here’s a few positives for the Big K.
–Decent prices on cleaning supplies/​paper goods/​health care items
–One of the only places I can find cheap socks to fit my ginormous feet
Sadly, after a few moments of thought, those were the only two positives I could come up with. The bottom line is that I would go to Kmart if two conditions are met. First, it has to be close by. I’m not going out of my way for Kmart. Second, I’m on a mission for something specific. I enjoy meandering around Target and even Walmart, but I don’t think I would just casually shop at Kmart.