Mancinos Pizzas and Grinders

Macinos everywhere are good, this one is kind of dirty on the inside. And this has probably the worst pizza out if any mancinos I’ve been to. But the grinders are great so if you go here get a grinder.

Loved our delivery guy Bryce. They need a few more workers with this guys great customer service skills.
Food is just ok!

The grinders are good, the pizza is awful. Ordered a pizza with double pepperoni for delivery and there was barely any pepperoni on it. The crust was thin and tasteless along with the cheese and sauce. The pizza quality has gone downhill. Plus they rarely can get a delivery order correct, if you are even able to give it to them. Several times they have put me on hold and forgotten about it.

I ordered 2 large pizzas tonight and they were absolutely burned (we noticed this when we got back home). I called Mancino’s to first compliment them on their Fred Bread and Calzone, then to tell them how disappointed I was with their pizzas. I talked to their manager, Michelle, who was rude, rude, rude! Instead of offering a coupon, or at the very least, an apology she proceeded to explain to me how their ovens work. Apparently their ovens have a hot side and a not so hot side. She suggested, when placing an order, I tell them I want a pizza made on the «not so hot» side of the oven. Well, I was not offered that option when placing my order, after all, who likes burned pizza? I explained that I was not offered that option when I called and she says, «Well, you know now!» I asked for the name of the lead manager because it is clear that Michelle has zero customer service skills or ability. I will be calling MaryAnn on Monday. I’m not looking for any freebies, but now I’m furious over this issue that could have been resolved with an apology. The icing on the cake? When Michelle told me that I was the 3^rd customer who called tonight to complain about the same issue. Hhmmmmmmm??? A quality issue, perhaps?

We have been going here for years when we visit family as my wife use to live here and she use to go here all the time. We have noticed this place going downhill as we visit on a yearly basis. The place is run down like the owner does not put money into there place to maintain it. When we went recently, I ordered a personal pepperoni pizza with double pepperoni for my son and a pepperoni and mushroom personal pizza for me. We get all the way back to the house and noticed it looked like I had double mushroom on my pizza but absolutely no pepperoni. The box was even marked pepperoni and mushroom. It was either the fault of the person making it or the person who took it out of the oven and marked the box, unless it was the same person. We were the only ones in the place at that time. Also noticed they still want money for a refill of soda, which is ridiculous since no other place around charges for refills.

I like the grinders, but I grossly underestimated how long it would take to get my food. It wasn’t particularly busy, but if you’re thinking this is fast food, you are in for a surprise. I think the only way to do this is if you have some time on your hands or get carry out. I’d give five stars if it didn’t take 15 minutes to get my grinder. Maybe I don’t understand that’s how long it takes. I could have had a Jet’s pizza in the same amount of time. However, most places don’t serve grinders this good. Huge menu, too.

Not sure what the why everyone raves about this place for 20 bucks I could of gotten a better pizza else where !

We came here on a wimb because the pictures looked good here and it ended up being pretty good. The service /​staff was/​were a little awkward but that’s OK. We had a calzone and the wait was a little long but the calzone was really good. Strangely the outsides were piping hot but the center was lukewarm… still it was a good calzone — I would give this place a try

I can’t visit my 2^nd hometown with out a BBQ Chicken pizza! The grinders are awesome as well.

I was at a friend’s house last night and we ordered from Mancino’s. We had chicken alfredo pizza, nachos, and fries. They forgot to put the tomatoes on the nachos. When my friend called to complain, they said they would bring a new batch over, no problem. 45 min. later, they finally show up with the new nachos. The delivery guy wanted the old nachos (which were half eaten by now) back so he could bring them in. He wouldn’t give us the new nachos (the ones that actually had everything they were supposed to have on them) unless we could give him back the old nachos. Unfortunately, we were hungry after our long wait and we ate them even though they weren’t made correctely. So he left with his fresh nachos. So, so TACKY! I would have written a formal complaint to the Mancino’s headquarters (wherever that is) if I had been the one who ordered and paid, but since I was only a witness to all of this, I thought a bad Unilocal review might be more appropriate.
I can’t believe what poor customer service Mancino’s is providing. I’ve worked in the restaurant industry since 1996. I would never treat a customer like this after messing up their order. I get that they’re trying to prevent people from ripping them off, but what are they going to do with their old nachos anyways? And to leave with the fresh nachos that were what we had actually ordered is totally out of line. The only reason this level of service is accepted is because there are relatively few options in this town. This place doesn’t deserve to be successful. It’s not like the rest of the food was amazing, either. It was passable.
If you want something much better, go to Schuberg’s. For pizza, I haven’t tried all of the places in Big Rapids yet, but there are many other options.

I have been eating at various Mancino’s for over ten years now. I had been turned on to one in Bowling Green, KY back in the late 90’s and after I moved back to Chicago thought I would never have another grinder. I was pleasently surprised when I found a Mancino’s in the Kankakee area. I now make the special trip there to get a steak and cheese grinder a couple times a year. Between the crispy toasted bread and the thinly sliced steak covered with sauteed peppers and onions and smothered in cheese, who can resist? This is definitely a guilty pleasure!

Wow… I found this chain of pizza and grinders in St. Johns, Michigan and was overwhelmed with the Grinder I purchased… when it came to Big Rapids, Michigan I was ecstatic… I love the Steak Grinder so much I didn’t try much else when I lived there…18 inches of toasted… thinly sliced Ribeye steak… sauteed with onions… covered with mushrooms… green peppers… mozzarella cheese… lettuce…tomatoes and Mayo.
I like their sea food salad and enjoy also their seafood pizza… wish they would use fresh mushrooms though