Charter Communications

I’ll preface. I know it must be a difficult task to keep all your systems running, a Customer service that is responsive, wait times minimal and still make your service affordable. That said, I’m still most disappointed with Charter Communications.
We deal with Verizon Fios, Time Warner and Charter. By far Charter is the worst. Our rental cabins in Big Bear Lake are serviced by Charter. Two and a half weeks without internet service. Four phone calls to service… located in, get this, St Louis Missouri. What does someone in St Louis know about Big Bear Lake problems? NOTHING.
Four times I’ve given them my contact number and still they call the wrong person. Four times they have come out and not gotten it fixed.
I don’t doubt lines are old and problematic but two and a half weeks! Finally today our cleaning lady waited for the guy and she locked the doors and wouldn’t let him out until it was finally fixed (okay, almost literally!). But she took no cr** from the guy.
Internet and cable often often often down. Guests ask for refunds of rent money and I have to explain that cable isn’t guaranteed… and then «I’m» the jerk!
At least with Time Warner you actually do speak with someone local. But with Charter you… May…Not!

Are there any other alternatives to Charter in Big Bear? This is THE WORST company I have every worked with. It has been almost 3 months, I’ve called multiple times and I still haven’t received a bill. They send it to my cabin (which doesn’t have a mailbox) and I keep asking for them to send it to my home. Just put it on auto on my amex but still would like a bill… and customer service is TERRIBLE — EVEN WHEN THEY KNOW ITS RECORDED! Plus, the service only works 25 out of every 30 minutes… goes down constantly.

You know whats funny, I used to just deal with the rude customer service
because I thought I had better service than other people. When I had my Time Warner turned on down here, I realized… I never knew what internet was all about… Expensive and rude thats what you get with charter.

Just had Charter install basic internet in our cabin. Installer was competent and very nice. No problems. You have to stick to your guns… just get the basic plan. I will keep you posted as to how the service continues. Stay tuned!

Completely bogus bait and switch. Don’t use them unless you have no other option.
I was looking for Internet service in Big Bear and called Charter to see what they offered. The quoted me a new customer rate of $ 39.95 a month and I signed up.
I get my first bill and it is $ 59.95!
Called them and they said I was a previous customer and didn’t qualify for the new customer rate. I asked why I was quoted that rate if I didn’t qualify. No good answer other than they can charge what they want no matter what they had previously quoted me. No one contacted me to tell me they had made a mistake. It was just easier to send me a bill and see if I noticed.
I’ll be switching my service to a more reputable company even if it costs more.

Literally have to use the word «now» or today when changing and installing new service otherwise they will not turn it off. I cancelled cable at our vacation home because it wasn’t worth their price but added Internet for the fire stick. Did this on the 6^th of the month but couldn’t be up to our home till the 29^th. They never turned off the service. Bull!!! they have a monopoly on the hill. AND THE CUSTOMER SERVICE AND MANAGEMENT DEPT NEEDS A CLASS IN CUSTOMER SERVICE! Very rude people. Thanks for listening. Dark lord of the universe.

telephone crevice not good got int & phone cervices for tho or three months. but the installation person never come the firs two appoiments iwas told they wil gueive me a credit for the incinvenience nd still waiting !

I hate charter and can’t wait to change to satellite I am sick of it spooling and missing half the words during jeopardy but I know if I call them they will just try to sell me more shit

The service is ok, but after one year they jacked up my «introductory rate» by 50%.

A lack of communication on Charter Customer service cost me $ 300 and they are unwilling to work out a payment plan to take care of their respective issue. This is the last time I will ever use Charter as a service.

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

Up until the last month we have had 3 years of pretty quality, although very expensive, internet and cable services for our vacation home. A month ago our internet service went down. IT TOOK THEM A MONTH TO FIX IT! The excuse, they couldn’t get onto the pole outside our house because it was muddy. Are you serious. Have you heard of boom trucks!!! This would NEVER fly down the hill. And to top it all off, I was the one who had to make ALL the phone calls to get this fixed even though they knew about the outage. 6 phone calls it took. And after those, only one person ever called me back to tell me what was going on. The rest were me just waiting to hear something and continued lip service about how they would «escalate» my issue. Our security system relies on the internet service! Charter has a captive audience being this is a mountain community. But we will be changing our service at the next opportunity. Charter doesn’t care about their customers and is never in a rush to get anything fixed or improved. Shame on you Charter. You are loosing a valued customer.

The installer never showed up to the scheduled appointment, and when I spoke the customer service, they said that he didn’t make any of his other appointments. Not a very good first impression. they showed up 2 hours later, and got the job quick. Good comeback

So far I’m really impressed with their service. I just got a house in Big Bear Lake and was surprised by how few internet providers there are in the area. Customer service was great!

Just had internet installed. Chris the tech/​installer was very professional and on time. Tested download speeds are awesome. I’d highly recommend Chris and Charter’s internet service in Fawnskin.