Hogan Tire & Auto Service

My mechanic at No. E. Auto lab in Beverly recommended a certain tire for my SUV. It was out of stock and I intended to travel before he could get them for me. I found them online at Hogan. Convenient for me and they could install them in 1 day. That was the positive. And the price was the same that my mechanic quoted so that was good too. Hogan said 1 hour to install, it took 90 minutes. When I was settling my bill, the price was $ 60 more than I was quoted the day before, I asked if that included the $ 60 off for getting 4 tires. He adjusted the price, without any apology or mention that he may have overlooked that I qualified by buying 4 tires. Reputable businesses always tell me when I’m getting a «deal» or discount. Not only as good customer service but to give themselves props. I was very disappointed to know if I hadn’t read that discount online, I would not have received it.

I didn’t even get to actually do business with Hogan because they literally would not even let me get that far. I blew out a tire on 128 and in my friends borrowed car, was unable to find the right tools to put the spare on. I called a tow truck and had them tow me to Hogan because it was the closest tire place to where I was. I showed up, explained that while I had a wrench, I did not have the special key that VWs come with to remove the tires (so that they don’t get stolen) and the guy at the desk just stared at me, said they didn’t have them, and told me they couldn’t help. He also seemed annoyed that he had to talk to me to begin with. These guys wouldn’t even come outside to look at the wheels. He told me to take the car to a VW dealership. So I ended up having to tow the car to Kelly VW (they were awesome btw) and believe me, I will never buy tires from the useless slackjaws at Hogan. Zero customer service.

Had fantastic service recently at Hogan Tire in Beverly. Drove up from Ct to see family after having tire checked & allegedly repaired at a tire shop in Ct. Noted warning light regarding my tire while on Ma so called Hogan Tire. They took the car same day, repaired it & guaranteed it would last the life of the tire. They were great about explaining what they found & how it was repaired. Could not have had better service anywhere. Thanks, HOGAN TIRE BEVERLY SITE.

Went to Hogan to get a tire checked and repaired or replaced, get lug nuts replaced due to another garage replacing some with the wrong size and my lug wrench (and AAA’s) wouldn’t fit on the lug nuts, and an oil change. Was given quotes over the phone of $ 153 to replace the tire (installed) and do the oil change. They got a price on the lug nuts and asked if I wanted all of them replaced because the sizes were odd due to «swelling» — yeah, I had never heard of this either. I asked how much, they told me $ 50.00 and I said yes.
The lug nuts that were delivered to them were the wrong ones so they let me take the car, I paid for everything in advance and dropped it off again that night so that the next morning they could put the correct lug nuts on first thing. I picked up the car, brought it home and looked over the bill. The lug nuts were $ 30 more than I was quoted over the phone and everything else — tire and oil change were not exactly what they quoted either — one more and one less. The person that rang me up gave me one discount from them and I had a 5% AAA discount. The total I paid ended up being more than $ 10 over what the total should have been.
The next day, after they replaced the lug nuts, when I went to pick up the car I spoke to one of the employees there about this. He was nice, but kept coming back with — the lug nuts were the wrong ones and these were more expensive. I kept saying — maybe that’s the case, but no one told me about this. I gave the go ahead when it was $ 50 to replace all of them, not $ 79.00. He finally understood what I meant and kept going through the bill. He said that he couldn’t figure out how the person that rang me up came up with this number, but he could see that they owed me money. He told me that Mike the manager would call me the next day and get this straightened out for me. That was just over 2 weeks ago and I haven’t heard a word.
I don’t feel like going back and getting into an argument with anyone. Just thought that I would document it so that others are warned that what they verbally quote you may not be what they actually charge you. Make sure you get it in writing.
Usually I get all of my work done at Bill’s Auto Repair in Woburn — Bill is INCREDIBLE and is ALWAYS busy — with his lot always filled (he’s efficient at getting the work done too, just has a constant flow). I went to Hogan this time only because my tire was flat, I and AAA couldn’t get the lug nuts off (even with AAA’s 4 ended lug wrench) and they filled the tire with air — but since I didn’t know if it was a slow leak or not I didn’t think I’d make it to Woburn from Beverly, so figured Hogan was safer. When I dropped the car off, there were only a couple of cars in the lot. When I came back the next night about 45 minutes before they closed the mechanics had already left for the day and the employee that rang me up was just sitting in the waiting area watching tv. When I dropped the car off later that night so that they could start on the lug nuts first thing in the morning — my car was the only one there. The next day only a couple of cars again when I came to pick up mine. So I’m not sure this place has many customers. I guess if you quote a price and then change it later, that could have an effect on people coming back. I understand that we all make mistakes, but this should have been immediately rectified — but it’s apparent this isn’t important to the manager.
Would have been great to have a local place to go to. Oh well, they lost my business.

Tires. Round black things on the car. You use them up fast when you are ripping around at track events. Well it came time for me to lose the ALL SEASONs the car came with. I purchased at set of winter tires.
Why get them at Hogan? Well their prices were with in reason of all the rest. Perhaps it was the closeness to the train station which allowed me to hop a ride and get to work that day.
The price was good. They had the car ready for me when I arrived to pick it up.
So why the bland review. Well the rims were all greased up from the hands of the staff. Just after I had the car cleaned.
Then the bums tried to take my valve stems caps. When I asked them about the caps they stared at me like I was mad. Well I was mad, reallly pissed off actually. I went into the service bay and found them on a work bench.
So I am on the fence about using them again. I will be back to get summer tires once this fall weather comes to an end. I am just not sure if I will use them again.

Waaaaaaaaaaah. I just had to spend a lot of money on new tires, because my old ones were approaching the smoothness of a baby’s bottom, and winter is coming, and I don’t want to diiiiiiiiiiiiiiiie.
I hate spending money on stuff I can’t eat, wear, or live in, or stay warm with. But which is necessary, nonetheless. Poo. RAIL! I’m railing against the machine!!!
Ok, all THAT being said, Hogan tire is not only convenient and about a spit from my house, but they were cheaper than what the dealership was trying to charge me, and they will rotate them for free after because I bought them there. I could also drop off at 7:30, they were quick and courteous.
There is not a lot of room to park around there, so if you come at a time when there are lots of people, it can get a little stressy.. .you end up in that right turn lane by Nick’s roast beef that takes you over the railroad tracks, and there can be honking and general traffic dishevelment. But at 7:30 am, they clearly had reserved the whole place just for me, and that was cool.
I’ve heard that Costco is cheaper.. . but I don’t ever go there, don’t have a membership, and what am I going to do while the tires are getting done at Costco — take a stroll on Route 1?!
Hogan tire: reasonable, local, quick.