Tod’s

Another designer I never heard of. They must be big if they have a store here. I did google them when I went to the hostel and wasn’t sure what the BFD was. The purses are a little over priced. Even for the area standards and there’s honestly nothing too special about it.

Two Words: Fine craftsmanship
I wanted to get drivers and I was deciding between Gucci and Tod’s. I went to Gucci and tried on a pair and it didn’t fit right. The color of the leather was off. My friend has a few pair of Tod’s and he recommended that I try a pair of Tod’s. There was a fine selection of leather goods. Their shoes looked like art and I loved their unique design.
The sales associate was accommodating and allowed me to take my time. Yes, a pair is expensive (400+), but it is well worth it.
I think I may make another purchase soon!

I have just purchase a nice handbag for $ 2100 over the phone. The customer service was excellent; however, they failed to let me know (specially when I let them know it was my 1^st time shopping at Tod’s) that their return policy is store credit only within 10 days of the purchase. The worst part is this purse (in other colors at least) made it to Cabazon outlets the day of my purchase for half a price. I would suggest to purchase Tod’s items from Nordstrom or Saks 5^th Avenue to get their return policy plus they discontinue the sale of the items prior to sending to outlets. This particular handbag that I have purchased became anavailable with Nordstrom 3 weeks prior to my purchase.

It’s ok but expensive

My wife has been wearing Tod’s for over 16 years. She has had dozens of pairs and swears by the quality and craftsmanship of the shoes. Unfortunately recent experiences in the NYC and Beverly Hills boutiques have proven that the sales and customer service end of Tod’s leaves much to be desired. If Tod’s shoes cost $ 50.00 per pair as opposed to $ 450.00 I could understand this breakdown in customer service — but when you run one of the best shoe brands in the world, your customer service has to match.
During a visit to the NYC boutique my wife, who has been wearing a 39.5 size for many years was assured that a sz 40 driving moccasin was exactly what she needed — this by Carlos, a sales person who was servicing two customers at once and couldn’t be bothered to either greet his customers or check sizes for accuracy. Carlos proceeded to ring up the sale while my wife was still shopping for other shoes. Essentially he wanted to close the transaction as fast as he could in order to get the next transaction. That’s not the service that Tod’s sales people are known for.
Upon returning to LA my wife found that Carlos was indeed incorrect and despite his assurances, the shoes did not fit. In the defense of Tod’s, since they are handmade there are occasional small sizing differences. But in retrospect this seemed a case of a salesman wanting to make a buck as opposed to taking time to service the customer correctly.
My wife decides to visit the Beverly Hills boutique in order to exchange the shoes. She promptly finds a suitable pair. The Manager of the BH store — Stephanie — insists that the NYC pair has to be returned to NYC. So instead of using common sense and exchanging the shoes right then and there, Stephanie insists that my wife has to leave her shoes and WAIT for NYC to send the VERY SAME PAIR that Beverly Hills had in stock right there. What kind of nonsense is that?
Days passed — no shoes. After 1 week had passed without any word from Tod’s my wife called and was assured the shoes would be sent the very NEXT day. Another week passed — still no shoes. My wife called the Beverly Hills Tod’s again. The call was handed from one person to another and nobody had any information whatsoever. She was told this needed research and someone would call back. Nobody did. The shoes arrived and at that point my wife was so sick and tired of this mess she returned the shoes to the Beverly Hills store. By the time this episode was concluded my wife was seriously considering driving the 47 miles to Costa Mesa (the next closest Tod’s store). There is a silver lining in this story — my wife returned the mailed shoes with the help of Jen, and Assistant Manager in Beverly Hills, who handled everything with the usual aplomb and efficiency that we have come to appreciate over the years.
Its is incomprehensible to me how a brand that prides itself on quality and craftsmanship can fail so completely in the customer service department. It makes no sense.

As everyone has said, GREAT CUSTOMER SERVICE! That is what really makes the customers come back, really. Who cares if there’s something you want badly, if you’ve had bad customer service experience, you wont want to buy it from that place no matter what. Anyways, came in here to find a pair of boots I wanted and I had the SA Phillip notify me if and when it was going to be on sale come December. Great guy, not pushy and very friendly and professional. Those are the keys to getting a happy customer. Will be coming back here for sure in the future!

I loved this store. Great customer service experience. All sales associates are very friendly and patient. Loved their shoes as well. They are pretty and very gentle to your feet. No blister guarantee. :) I would love to visit this store again soon.

I bought a alligator wallet here but found that Ralph Lauren made a better one. While it is cheaper here by $ 400. I already spent $ 1300, so would’ve preferred to fork over the extra $ 400 for better looking wallet. Don’t get me wrong, the leather from Tods is high quality. But I hate that Tods put those 2 lines in the middle of all their wallet and bags. Is their unique design but to me it just looks cheap. But I guess everyone has their own opinion on style. Overall I’m still happy with my purchase. Is still a nice wallet. Just wish Ralph Lauren release their earlier…

I completely agree with Tay D. the customer service here is Excellent.
I didn’t feel looked down upon when I was here. I went here for a pair of gommino loafers. Tried on a couple different colors and sizes. I didn’t feel rushed or that the sales assistant was trying to up sell me.
I finally decided on a pair from their fall line. So excited with the purchase, and with the customer service!

I been searching for a wallet and I ended passing up LV, GUCCI, etc. for a TOD’S wallet. I have to admit the main reason why I purchased one from this location has a lot to do with customer service which I recieved from the moment I walked in. Erica Viruete an Assistant General Manager who helped me was not just BEAUTIFUL but also helpful and patience in helping me find that perfect wallet. The level or professionalisn is up to par and also the friendly staff as well. THANK YOU!!!

Best customer service on rodeo drive. I forgot the name of the sales lady, but she was so friendly and helpful. I was with 6 other people and she helped all of us find the right shoes. Thank you Tod’s!

when i walk into any LV the SA’s all look at me like i’m a kid, with this expression on their face like «should you even be here?» i hate that. i mean i guess i could pass as a high schooler, but it doesn’t feel good being patronized after you have your college degree.
i went to tod’s and received the most amazing and friendliest service. thank you carla! i ended up buying two pairs of the same t-​straps in ink and warm yellow from their spring/​summer 08 collection.
sadly they never received the crocodile embossed wallets at this store (the ones with the rivets) so i couldn’t get my hands on one.

thanks to all the sales associates for helping me decide on the perfect color for my new tod’s nylon pashmy half-​moon bag! this bag is great for traveling!