Supercuts

I have been coming to this SuperCuts for 15 years and never before have I interacted with this rude of staff… They must be new. They need to be retrained and learn how to treat customers.
I called at 7pm and they said it was about an hour — hour and 15 minutes wait. They specifically told me to come back sometime between 8−815pm. I arrived at 8:09pm and was told because I was late, there were now 2 people in front of me and I would be treated as a walk in. That is insane and not what their policy is. This front desk guy Bryan made it up on the spot.
When I questioned it, he said that he would charge me an additional fee because I was late. I explained that I wasn’t actually late. Then this hair stylist Topez got in the middle of it and was incredibly rude about the entire thing.
I came at the time I was told to, I was courteous to these employees and they had such an attitude and were so rude the entire time. You shouldn’t publicly raise your voice with customers and verbally insult them. You also shouldn’t make up BS rules. They could have been calm and nice throughout the process, but instead they were rude.
I’ve been such a loyal customer and this type of bad service leaves a pretty bad taste. There are lots of other options out there. My regular hairstylists are amazing, but the front desk guy sucks and should be retrained.

For a busy Saturday, I had a GREAT experience! I walked in with no call-​ahead, and only waited about 10 minutes. Topaz took care of me and gave me exactly what I wanted… a layered haircut. She was nice and efficient and I was in and out of there quickly, feeling great and for only $ 20! Definitely will be going back! :) :) :)

Let me tell you why I went to supercuts tonight. I went because my friend was out of town and I really wanted a haircut. So I go for a $ 20 cut which legit takes 5 minutes without any attention paid to my needs. I have been hearing so much about Roxanne, but that black woman who works there CERTAINLY is not Roxanne. She gave me a haircut for under 10 minutes and just said «ok ok» without asking any specific questions. This is obvious because when I look in the mirror, I see how simple of a haircut it was.
SECONDLY, after I offer her a $ 1 tip she REFUSES to take it and averts her eyes. Whoever the hell you are, you work at Supercuts; girl you are NOT no DIVA so stop pretending you don’t need money. I know just how much you make, my cousin used to work there. IF I ever come back, I am asking for Roxanne and only Roxanne. This girl sucked.
I agree to all the other Unilocalers. Shitty, no attention paid and too fast without attention paid to detail. Way too overrated. 2 stars for the cool cashier, for Roxanne and her awesome attitude while I waited :)

Had my hair cut by ROXANNE today. Its amazing. She did a fabulous job. I went to another local salon and they quoted me $ 175.00. What is that all about? So I left and remembered my other great salon, Supercuts! $ 20.00 later I look amazing and had an enjoyable, relaxing experience. Without making the stylists next car payment.

In n out in 10 minutes, they have the fastest and shittiest haircuts in this city
No attention to details at all, and the sign in the entrance says we pay attention to the details that’s what make us special
No you don’t you freakin liars
And it’s expensive too, not sure why anybody wants to go there
They are the mc donalds of haircuts

Roxanne took great care of me. She listened to what I said. She told me what she would do before she did it and then again while she did it. She worked quickly, but with great care. She was friendly. She politely asked me about my hair care routine and products, but did not pressure me to buy products I did not want. The man handling the cash was helpful and friendly, too. The place was extremely clean and comfortable.
Also I have long straight hair. I need a simple long layer cut every four to six months to keep the ends smooth and straight. Nothing fancy or complicated. But the salons I frequent have charged me amazing amounts of money for what used to be called trim. At the same time, my stylists are pressure by their directors to try to add services onto every visit. I have grown tired of it all. This was my first trip to a Supercut. I got what I have always needed. I am sold.

My second time here and the wait is never too long. All of the customers seem like «regulars» and the stylists are all very sweet and want to give you what you want. As a girl getting haircuts is very nerve wrecking because hair is is precious and for me personally my hair doesn’t grow fast so when I ask for a trim I mean a trim and they get it.
Xo

Affordable haircut & friendly staff. Ask for Timo (the guy from Mexico), he’s really good cutting the hair based on your face shape and never rush you out.

Never again. They should be called SuperButts, my boyfriend went in and his hair is Butt ugly! The check in times are useless we waited 45 mins! They ask you how you want your hair but it makes no difference, it’s like having an army barber ask you the same question only to mess with you.
Never ever ever again.

Last time the wait was so long that they told me if I check in on line I would be seen much faster. So today at 4:45 I check in online. I made two appointments one for 515 and one for 530. I get there at 5 o’clock and they tell me they cannot see me till 545. Very very busy and I under staff.

Roxy is great! Does exactly what you want on your hair! Gives great hair advice and is quick. It was my first time at this super cuts location and she is definitely worth coming back for, other places have always cut a little more than I want them to but this time I was very satisfied. Thanks roxy!

Just around the corner, easy and hassle free.
CALL AHEAD if you don’t want to sit around for an hour or two especially on the weekends. They are open till 9 most days so you can always go after work.
Topez always cuts my hair and she is THE BEST. End of discussion.
Oh and one more thing… CALL AHEAD.
This place is awesome. Friendly staff.

ROXY. She is the reason why I keep coming in. She gives you exactly what you want, and if you don’t know what you want, she will give you something that you will still love. And she is pretty quick.

I have been coming here for a couple years, because of the convenient location. The major problem here time management. They can tell you wait 20 minutes and then you realize been there 45 minutes and still have no chance of getting a seat. Once you do you get into a seat, the people are very nice and they do a good job cutting hair.

Folks — Use this place at your own risk. They use amateurs at this place and absolutely messed up my hair. The hair person (can’t even use the term stylist) was a short/​bald hispanic guy. I am having to go to another hair salon to clean up their mess. Good luck if you use them.

Never again.
I hate spending money on expensive hair cuts, its usually around $ 60 for me. So I take a chance and go to a supercuts that I have never been to before and I regret it. The stylist went too fast, cut too bluntly and I ended up with a hack bang job. Luckily, I have sheers at home and I can try to blend them. She offered to trim my layers more… no thanks.
I should have put that $ 20 towards a good hair cut. Done with Supercuts for good.

If you want a Supercut, see Elijah.
Watching Elijah cut and style hair is like watching Michelangelo paint the chapel. His talent is surpassed only by this enthusiasm, and his warm demeanor and understanding personality is a pleasure to experience. I have been getting my hair done by Elijah for over three years and have followed him to as many locations.
Additionally, this store is clean, well kept and in a good central location. The staff are all welcoming and pleasant.

I came here to get my sides buzzed, and to get a slight trim off the top.
I got exactly what I wanted. I think the only reason there are people who have problems with their end result is because of lack of clear communication.
I told my stylist exactly what I wanted. She understood, and even asked clarifying questions as she was going.
The only reason why this isn’t 5 stars was because the wait time they told me wasn’t even close. 15 minutes means about 25.
Overall, I will probably go here again for touch ups in between my colorings, which I have a professional stylist for.

This afternoon I asked a stylist for a professional looking flat-​top. She nodded and asked me how short I wanted my hair on the sides. I said trimmed, pretty close.
«You want one?» she said, which I took to mean the one guard for the clippers.
I agreed.
She then snipped off a bit of my hair.
«Oops.»
She went back to her station and changed the guard then came back. The stylist shaved a block of hair off the front side of my head then asked is this ok.
Not having much choice at that point, I said ok because I figured she planned on buzzing all but the top of my hair. It wasn’t what I had for, but I could live with it. I didn’t even get that.
The salon worker shaved a quarter of each side then turned my head then massaged conditioner into my hair, although I had asked not to be shampooed. At that point I asked her to make the rest of my head look like the sides.
She opened her mouth slightly and looked shocked.
«You don’t like it?» the stylist asked and explained she wasn’t done.
I reiterated that I wasn’t happy with the way my hair looked and asked her to shave my head to keep my head consistent.
«It looks good. You don’t like it blended?» she responded.
I explained to her that one usually means placing the one guard on the sides and that was not what she had done.
She stayed still and stared at me with wide eyes and a slightly raised eyebrow. After a couple more verbal interchanges, the woman admitted that she didn’t know what a flat-​top was.
If I had wanted a partial shave, I would’ve requested one at the get go. A flat top is a basic variation on the crew cut that has been common since the 1950’s. I wasn’t asking for anything special. Had the woman said she wasn’t familiar with a traditional flat top, I would’ve been happy to explain it to her or find a photograph.
She also should have asked me if I wanted my hair «blended» before shaving portions off of my hair.
My mom who, also had her hair cut, paid for the haircut as part of a birthday present. The stylist offered us a refund after we had already paid and left the store.
Instead of a tip, I offer a piece of advice: if you can’t, don’t.
I planned on dressing as a greaser for Halloween. Now I have to think up a new costume.
The customer service was deplorable upon reflection. No stars for Supercuts.

the store is nice and clean, polite employes, but Even though I was excited at beginning and for 2 $ off from online coupon, the hair cut sucks, even for 15 bucks I expect some proficiency!
I had to explain over and over that I want short haircut, slightly shorter on sides, but at the end two person end up working on my hair and when I get home I noticed the cut is not even, flat with no texture.