Shoe Lab

Very poor service, placed an order to make a new belt, was promised the work will be done in one weeks. Its been now more than 2 weeks, and the guy keeps telling me «one more Day»
Told them today (June 27^th.) if he cant have the belt ready by tomorrow June 28^th (Almost three weeks), that I will cancel the order and demand my $ 70.00 paid cash.
Will see what happens tomorrow, will update this posting.

I wish there were more than 5 stars to rate their services. I have given them multiple shoes and every time they brought back the shoes to life as if I just bought them. I HIGHLY recommend them for any shoe repairs or services. You won’t go wrong.

Absolutely terrible and incompetent service. Left a rather expensive leather bag with the manager to be reconditioned as a Christmas present for someone special and the bag wasn’t finished in time. After multiple excuses about how they needed more time to do a special finish and about how someone was supposed to pick it up and take it to a warehouse but never did, I was finally able to take it home. But once I got home I realized that they spray painted it and the paint was rubbing off on everything it touched!
I took it back and asked him to clean off the paint and recondition it which still hasn’t happened, but yet more excuses from him. When I asked to speak with the owner of the shop, the manager said he didn’t have his number. Also, there were shoes sitting on top of my bag and someone else’s undergarments inside the bag! I dropped it off empty. The manager acted like he had no idea what’s going on.
Word of advice, don’t pay for the service until it’s done to satisfaction because they won’t refund you for bad work. Better yet, go anywhere else.

Wilson is the man, he’s the guy who runs this place does an incredible job with all shoe adjustments and gets everything done in a very quick manor. Kind guy who really cares about his customers. I’ve been multiple times and have has nothing but the best experience, Wilson will get the job done, hours are flexible if you talk to him. 100% great recommendation.

This Review is for 9125 W. Olympic Blvd. Beverly Hills CA
If your looking for fast and reliable service, your best chance is to stay away from this place.
Wanted to replace the resole of my Favorite shoes here. After paying $ 85.00 up front i was told that in two days it would be ready. I went back 5 days later to pick up and i was told that the material needed was not available and it had to be ordered, but they need an additional two days.
I went back again in 5 days and i was told that he had forgotten to complete the job and he will have it ready in the afternoon. Now i don’t know about you guys but my time is really available and i can not be going back and forth like this… so i asked him to have it ready in two days.
So finally i go back to pick up the shoes… OMG!!! it was so dirty and full of blue pen marking i could not believe my eyes… what are they thinking, that i wouldn’t know… he promised to have it steamed and cleaned again for me and he was very apologetic but at this point any apologies would not be acceptable.
Anyhow, a two day work that was promised to me turned out to be a month and half wait. VERY unprofessional.
If you ever decide to use this please at lease font pay them up front, and also get a proper receipt with time and date as promised.
Best of luck!

Amazing customer experience. Took 5 min to fix my heel studs after I walked in, offered to glue my soles down for free and was extremely gracious even though I didn’t have cash for tip. Five stars. Very happy! :)

I had my favorite purse re-​glued (the straps separated), and I am very happy with the results. The straps look as they did when the purse was new. I also had my boots sewn by the zipper area, and they did such a great job, they even glued a little area inside, that had come unglued, which I hadn’t even noticed. My boots are put back together so securely, I think they will last for much longer than I thought, I am vet happy, and would recommend them to all my friends.

I was hesitant to try this place based off of the previous review but it’s so close to my house, I thought I’d give it a shot.
Overall, I was very happy with Shoe Lab’s service. They gentleman working was very kind and friendly. He did a fantastic job fixing my heels, even painted them for free. Best part? He fixed them in 10 minutes.
Kudos to this spot, I’ll definitely be returning!

This review is for Shoe Lab at 9125 West Olympic Blvd. near Doheny. My designer bag had a broken strap. Shoe Lab charged $ 46 upfront to repair the strap. The repair was satisfactory, though the price was high.
Here’s what was NOT ok: I had to go back THREE different times to pick it up. The store’s posted hours say it opens at 8 am. I arrived one morning at 8:00 and waited until 8:15. No one showed up. I called that afternoon and spoke with someone who told me it was a one-​time thing and he had run late that morning, Two days later, I again came at 8:00 am. Again, no one showed up by the time I left at 8:10. I left a note asking them to call me and mentioned on my note that this was the second time they were not open during supposed business hours. No one called me.
I finally went back that same afternoon when they were open. When I mentioned my issue with the hours, the guy kinda shrugged. NO offer of any kind of a price break, NO apology. I told him I was a Unilocaler and that his could-​care-​less attitude and the fact that the store obviously does not value its customers’ time meant I would not be back.