MCar – Beverly Hills Wilshire

Another great experience with Midway Car Rental. Juan Castillo got us quickly going on our trip to Big Bear for the holidays. The car was super clean and performed perfectly. The staff is so friendly and helpful we always leave their office with smiles on our faces!
When booking this trip I found a cheaper price with a competitor. I emailed Midway a screenshot with a request to match the price and they agreed without a fight. Such a pleasant company to do business with — we will be back!

Got a rental because I was in a car accident. Instead of waiting for payment from the insurance company… They charged my credit card multiple times and then contacted us asking us to authorize the charges for the amount that our banks fraud department didn’t kick back. Was told if I wanted to get my money, get my money from the insurance company. Paco the manager is a liar and told me while on a three way conversation with my lawyer that he would reverse the charges because it was THEIR companies fault and then refused.
I am filing a claim through my bank and leaving reviews everywhere because who has even heard of this happening? A rental car company charging the person instead of the insurance company… Especially when the accident isn’t my fault and I have a lawyer. They are the most ridiculous people I’ve ever heard of.
The better business bureau will be hearing from me and the lawyers office because this is absolutely absurd.
Avoid at all costs, especially if you are going through insurance…
Editing to add. 6 hours later, my lawyer has settled my claim with the insurance company of the person who hit me… And everything is settled. This company could not wait 6 freaking hours and charged my credit card. This was actually my atm/​debit card. Imagine this happening to you. I had the rental for 62 days, the costs were over $ 3500. Imagine a rental car company charging your credit card instead of waiting six hours for an insurance settlement with a lawyers office. Mind you I had only just dropped the car off. This company charged my card 5 times, and luckily my bank’s fraud department stopped and reversed 3 of them. Imagine this company trying and trying to make credit card transaction after transaction to try to get as much money from me because of misunderstood message. I had to cancel this ATM/​Debit card bc I could not trust them with the numbers.
Edit. Paco reversed the charges and sent an apology to my lawyers office as he should. Too little too little. This should have never happened. Paco has my number and he should have contacted me directly with an apology. There is no excuse for this kind of fraud. Shame on the management that allows such actions.
For all those that had a smooth transaction, lucky you, but know that if something were to go down… They will do devious actions to get their money. I simply cannot get over the fact that they made 5 transactions back to back in rapid succession to see how much they could get from me. I want to know who actually ran those transactions because that person should be fired. That’s absolutely disgusting.
I would like to mention that Joshua Kim who appears to be the GM of this place was out with a cold today and that might have made a difference
To the person responding to my review. LOL. I had returned my car less then a week when this all happened. Don’t try to make it seem like your companies actions was legal. I have filed with the better business bureau as well as the federal trade commission as you committed fraud when you ran my credit card 5 times in a row and THEN asking my husband for approval for what didn’t get turned away by my credit card fraud department.
That is illegal and fraudulent credit card practices. FYI. What you did is ILLEGAL and everyone should know about it.
I want to know where it is in your standard operating procedures to charge my credit card 5 times over the course of 5 minutes to try to get any charges to stick… Bc you didn’t get authorization for charges before.
Literally 5 hours before settlement was reached. Five. Hours.
If you can post a written document stating this is your standard procedures for insurance settlements less then ONE week after returning car and the day of settlement. Running a credit card in a fraudulent way is in YOUR BUSINESS practices? Give me a freaking break.

Hands down the BEST car rental experience I’ve ever had! The person I reserved it with was stellar and the woman that brought the car to us was great. The vehicle was way nicer than I had hoped and drop off at LAX was a breeze and it’s the closest car rental agency to the airport.
All in all a total win! I cannot recommend this place highly enough and will be renting from them again next time I’m in LA!

Excellent customer care & satisfaction, driving away in a new GT for an unbelievable deal.
Their car selection is mostly premium too!
Come check them out.

The manager and his staff are awesome. I rent their suv’s and they are top of the line vehicles along with a great price. Their vehicles are new and the their staff is professional. Courteous, polite, and efficient. I will recommend everyone to pay them a visit. You will be glad you did. I’m waiting for my birthday to come so I can rent that new corvette Z06. Oh Yeah, they have every luxury and exotic car you dream of driving. Check them out. You won’t go wrong. Tell them Billy B sent you !!!

I always rent from Midway. They make it so easy. Everyone is helpful. I rented a BMW X3 and loved it so much I bought one this week. Thanks Midway! I would never have thought to get a BMW, but I felt like Goldilocks and it fit «just right». Your cars are always clean, gassed, and ready to go. Thanks for making renting a car so easy.

Midway rental really goes out of their way to help their customers. I lost my wallet and had to get a car right away and Kannesha did everything in her power to make sure I was able to rent a car that day. Much appreciated!!!

AMAZING!!! Thank you SO much @rykerzner for @rentmcar! So easy and efficient to work with! Greatly appreciate the professional and timely service. You have a preferred customer! Thank you and looking forward to working with you again!

Juan and his team are aces! I had a slight accident and kept getting my car repairs delayed by my insurance company and the body shop. Midway offered a high priced car at an affordable daily rate. They offered to help negotiate my reimbursement with my insurance company, since they dragged their feet for weeks and my rental accrual days exceeded the limit covered.
Juan helped me carry boxes from my car, advised me on how to handle the insurance company and simply went the «extra mile» to care for his customer.

Got a super good deal on a very fuel efficient car. All said and done, came to around $ 65 for two days, including insurance. You won’t find anything cheaper.
Staff was very friendly and honest. Unlike other rental car places I’ve been to, they didn’t seem to have an objective to siphon money from customers.
My only complaint with this particular location was that you need to find transportation to it. I had to drive to the desert and leave my unreliable car behind. However, I drove here straight from work and they didn’t have anywhere I could leave my car. There are a couple garages nearby, but to park there for even two days was going to run at least $ 50 extra. This being Beverly Hills, permit parking dominated surrounding streets. I was extremely lucky to find a street spot ½ a mile away that wasn’t permit only. That said, if getting to this location is easy for you, go for it.

This is a very good rent a car location, right around the corner from my home. The cars are clean and I did noticed the high end cars they have in stock. They also gave me a ride back home!