Indochino Custom Menswear

I ordered a suit and five shirts. One shirt came in as a test and it’s absolutely perfect!
I went in there at first just to check it out, Shayna introduced me to the store and their concept and although I wasn’t planning on ordering anything right there and then, I did.
I was there for about 30 to 45 minutes, to get measured and pick the styles and fabrics I want. From now on though anytime I want anything it’ll probably be 10 minutes as I do not have to be measured again.
Shayna is very very professional and on top of things. She made the experience very enjoyable and once I get my suit in, if it fits right, I’m ordering two more!
I will update this post once I get the rest of my clothing

Haven’t received the suits yet, but this review is for our experience getting measured by Michael. I went in with my fiancé after poor experience with the knot standard. Not only was Michael a pleasure to work with, he quickly caught an error in the transaction (our fault– had entered .con instead of .com for the mailing address). We enjoyed coming and hope the suits work out as we will be ordering more.
Looking forward to when the suits arrive and will provide an update then!

Michael Chen — Professional!!! Popped in from San Diego a few wks ago to get my suit dialed in. Met up with Mike, became fast friends as we share an «eye for the details». Mike is a pro… which is always most appreciated by «follow through». Mike’s now my go to guy. Just ordered 3 more suits and a tie clip with him yesterday. Mike and I will build my wardrobe even more in years to come. Thanks Mike…

Indochino provides excellent clothes and customer service. It’s what separates them from the rest of the made-​to-​measure sites. Specially, Brenda Vang goes above and beyond your expectations and requirements. I’d highly recommend anyone looking into MTM to go see Brenda at Indochino in Beverly Hills.

Great experience in store today, was in and out in 25 minutes. Shayna was great in showing me all the options and fabrics available. Parking is a bit of a hassle but with a little planning and a short walk there is a lot a block away. Eagerly waiting for my suit to get made and will update this once I see what the fit of the suit is like.

Great experience for my fitting. Excited to get my first suit. Jessica answered all my questions, and when she was not certain double checked to make certain… Went with premium fabrics with all my selections, hoping the build quality matches my fitting experience.

Review is for shirts only. No idea about suits.
This review is edited, and was originally very harsh. It took them three tries to get me shirts that fit properly, after they had originally measured me. Make sure to be serviced by Michael. If I went to him first, it would have taken a lot of the hassle out of the process.
I will order again.

Had a great experience here at the Indochino showroom. The staff was friendly and accommodating as soon as I walked in. I was helped by Theo from start to finish. Told him an idea of what I was looking for and he was very helpful, showing me different fabrics (of which there is a good selection) and giving advice. Didn’t take too long since I already knew what I kind of wanted. Theo took my measurements and also took note of the other options available that I wanted (patch pocketing, half-​lining, etc.) with no problems.
Fast forward around three weeks later, give or take a day (also, a full week or so faster than the projected 30-​day delivery time), I get my shirt and suit. Opened up the packages, shook them out, hung them up to let some of the shipping wrinkles fall off and tried everything on. Had absolutely no issues. Every fit spot on with no need for alterations.
I would definitely recommend this showroom and their staff. Especially for those of us who can’t necessarily afford true bespoke, but still need to have tailored, well-​fitted clothing (in my case, because I have a 12+ inch suit drop; nothing OTR works well for me). Indochino fills this particular need with reasonable pricing and great finished products.
One last note: They have frequent sales, so it makes suiting options more accessible than even OTR retailers like J. Crew, SuitSupply, etc. if you discount tailoring costs and what not.

I got my first suit last week — it was perfect — didn’t even need any touch up alterations. Everyone was super nice and accommodating. I ordered my second suit (took 5 minutes!) and I’m waiting to receive it.

So far, the service has met my high expectation levels. The past reviews for Indochino have been discouraging but the staff at the Beverly Hills showroom display a level of professionalism and interest in their customer’s needs that offset the negative reviews.

Had a wonderful experience at this Indochino showroom. Michael and the rest of the staff were friendly and very helpful. Definitely would recommend the store to anyone looking for a quality fitted suit that is reasonably priced.

I had previously purchased a suit (essential grey 3 piece) on
and had a great experience with that process and that suit. I recently decided to purchase another suit (Indigo Linen Herringbone 2 piece) and came here to update my measurements. I was helped by Brenda who was wonderful. She helped me with my measurements and showed me around their showroom, all their new and sale items. Wonderful experience overall and will definitely be back for my next suit purchase as soon as possible!

I’ve ordered about 8 suits from
over the years. the suits definitely fit better than off the rack but there weren’t exactly the fit that I had in mind — until recently.
Now that they have a real store in Beverly Hills, the suits are perfect. I ordered 2 new suits which ended up a bit too much on the skinny look. I worked with Michael Chen to tweak the measurements so it was slim rather than skinny. 3 weeks later the alterations came back perfect.

Great experience. I half expected that I was going to get a cheap looking suit, because the prices were so low. But to my surprise, the suit fit perfectly. Further, the customer experience was great. The other great surprise was that when I went for my fitting, the fit was perfect. No further tailoring was needed.

Had a very good experience with Indochino, first suit from them. Ordered online to take advantage of a good sale then went in to the store to get fitted, they uploaded my measurements and applied them to my preexisting order. If it weren’t for the sale that was going to end before the store’s grand opening I obviously would have just gone in and ordered there.
Overall a great experience, nice staff, decent location, great fabric selection for blues/​blacks (wish there were more brown options) clean and orderly storefront, only caveat was when my suit first showed up the jacket was way off in terms of measurements (about 3 inches too large in the chest), but they were able to fix it within a few weeks and now its perfect.
For the price these suits are a no-​brainer. Custom tailored and look/​feel infinitely better than any of that crap at Men’s Warehouse for the same price or often cheaper.

Amazing process! Great staff! Waiting for my 3 piece to arrive. I will further elaborate once everything is done.