Fazio Cleaners

Having tried many different cleaners over the years, Fazio’s has proven itself to be one of the best. They are not a discount cleaner, and it shows in their attention to detail and customer service. We always go to their website for coupons which make it an exceptional value. This particular location is family run and many of the employees have been there for decades. We have chosen to take our clothing to this Fazio’s over a nearby cheaper place simply because we could trust the outcome. We had a suggestion for the management and they were very open minded and receptive.

Fazio has been our only cleaners for the past 30+ years. Yes they are expensive but we have consistently received excellent service & if something is not right they have always corrected the problem.

The absolute worst dry cleaners I have ever used. If you value your clothing don’t use this place. I had pickup service for both dry cleaning and laundry. I am very particular about the way my clothing is cleaned. They had come recommended and for their prices I expected them to be able to handled my needs and provide good, reliable service. When I explained my laundry requirements to the pickup driver, he told me that everything could be handled according to my instructions, to put the laundry in separate bags according to the washing instructions and mark each bag with the washing instructions. I followed his instructions and actually sewed onto each laundry bag a white cloth that I printed on with a large black marker the instructions for that bag, i.e., hot water wash, cold water wash, hand wash delicate, etc. Included in the laundry items was an organic cotton bedspread. The dry cleaning stuff was in a separate bag marked dry cleaning, and contained many expensive pieces. I asked him to verify that I had marked the bags appropriately, and he did. What he didn’t tell me, and claimed later he didn’t know, is that the laundry is done in a facility offsite where no one apparently speaks or reads English, so all of my laundry items were washed in hot water and dried in a hot dryer, in other words, treated as regular fluff and fold. Consequently, many of these items were completely ruined. The organic cotton bedspread, instead of being laundered, got dry-​cleaned, which ruined its organic quality by the application of dry-​cleaning chemicals. Conversely, at least some of the dry cleaning items were laundered, as they came back badly shrunk with hardened fabric. Not to mention some of the items, like my organic cotton baby blankets, went missing altogether. For all this I got a bill for over $ 300.00. I called the cleaners directly to report these issues, but they claimed ignorance and told me I had to handle it through the pickup driver. When I confronted the pickup driver, Nelson, a complete idiot, he claimed he didn’t know the laundry was done offsite. He also said he/​the company thought the organic cotton bedspread, because it was a bedspread, should be dry-​cleaned instead of laundered, against my instructions and without my permission (and of course they charged me accordingly). And when confronted with the ruined hand wash items, he said he wasn’t familiar with what «hand wash» was and he didn’t think hand washing was something Fazio’s did. He said he would look for the missing items and about two weeks later did come back with one of the baby blankets. There were about three other pieces missing, one of which was another baby blanket, that I never saw again. I would equate this cleaners to that of a laundromat, only worse. A good cleaners should be able to handle all of your cleaning needs, including laundering at different temperatures, hand washing, and dry cleaning, and it should be all done onsite, or at least within the company. I found this at Gateway Cleaners on Barrington in West LA. It’s a bit of a drive for me, and they’re also pricey, but the results are excellent.

I took my clothes here for the first time and encountered the following issues: (1) they claimed 1 shirt wasn’t ready as expected and it would take an additional 2 days to finish it– they failed to mention 3 other shirts were also not ready; (2) they pinned a tag on a button that I asked them to fix– the tag and pin were still there when I picked up my clothes, and the button was not fixed; (3) they failed to clean 2 shirts that had marks on the collar. Lastly, they were easily twice as expensive as any of the other cleaners I’ve used.

I thought I had found a cleaners that would work for me. Their prices were sky high I mean insane over $ 30 for a suit, but they do run 50% promotions about once a month so with 50% off they are an expensive cleaners, but still within the range I would be willing to pay for good service. I started using Fazio in December of 2014 and whenever I received a coupon I would drop off my clothes. On Friday 8÷7÷15 I dropped off 2 suits 2 trousers and 12 shirts. I had a coupon for 50% off cleaning and shirts 2 for 1. When I came back to pick up my order they applied the wrong coupon. They used 30% off the dry cleaning and no discount on the 12 shirts.
Another gentleman was in the store picking up his order and he also pointed out that they had applied the wrong promotion to his order. This prompted me to check and that’s when I noticed their mistake.
One would think that calculating 50% off would be as simple as taking the total and dividing by 2. I was in the store for over 30 minutes trying to explain to the employees how to calculate the discount. The system would not allow them to do it and they literally accused me of trying to cheat them by using the 30% off price as my starting point. It wasn’t until we went through the process 3 separate ways, once taking the total and dividing by 2, next we took the full price of each item and divided by 2 then multiplied by quantity and finally we added up the dry cleaning, then divided by 2 and then the shirts and divided by 2
When all 3 methods produced the same dollar amount to the penny they believed me and let me pay the price I calculated and gave me my clothes.
This all took over 30 minutes.
Fazio used to have a sign up that said «it’s right or it’s free». The sign is no longer up I wonder why.
I called their customer service line and left a detailed message on Friday. When I had not heard back by Tuesday I called again. I was told they would look into the matter and call me back. When they called back they said the people who helped me where not in and they would teach them how to calculate percentages. They offered me a credit of $ 25
This is how you loose customers. The credit should have been equal or greater than the order I picked up on Friday. I gave them the exact time I was in so they could review the store video to see I was there for over 30 minutes. Mistakes happen and promotions don’t get applied properly, but it should not take over 30 minutes to correct it. And if it does, $ 25 store credit is a insult.
Feel free to message me if you have a good cleaners I should try out.

Save yourself a headache and AVOID THIS PLACE. I’ve been a customer for over 12 years and have endured their quality range from (just barely) acceptable to miserable (expensive clothes either shrunk or their fabric degraded from being «cleaned» here). The last straw was leaving two pair of brand-​new $ 300 + pair of True Religion jeans with explicit instructions that they be dry cleaned, and the clerk even put a «dryclean only» tag on each of the jeans. Whatever process Fazio’s used to «clean» these brand-​new jeans left them significantly faded. They ruined the beautiful dye of the jeans. A quality dry cleaners would not so badly degrade brand-​new garments. The jeans also were left with a suspiciously strong fragrance, like scented laundry detergent.
This place is a disaster for expensive clothing, unless you like your new clothes to look like old clothes.

Gosh! I just read all those reviews and felt I had to speak up for the Fazio cleaners in BH. My experience has been very good. In the past five years, they have never lost a garment. And once or twice when I didn’t like the dry cleaning odor on some dry cleaned items, they were quick to redo them for me. I’ve never used them for alterations, I go to Thai Town for that. Granted they are not the cheapest place around, but when you use the coupons (which are easily available) it at least makes the cost ‘reasonable’. I don’t see too much turnover in the way of employees. If I ever have a special request or concern I go to Fatima, the current manager, who has been more than accommodating.

There’s a simple reason why this business has 30+ reviews and a one-​star average rating: it sucks! As others have noted, Fazio’s business practices are suspect. Fazio’s exorbitant prices are not disclosed (even on its website), and coupons are either applied incorrectly or not at all. In addition, on at least two occasions, I had credits on my account simply disappear — supposedly because they were applied to previous orders. When I asked for proof that the credits were applied, I was met with blank stares and excuses about the «system» not being able to pull up that type of information.
The quality of Fazio’s cleaning services is also subpar. Some mistakes are bound to happen, but I’ve had dress shirts handed back to me that were so poorly ironed that I had to re-​iron them at home to make them wearable. With any batch of 20 shirts, at least three or four of them come out this way. The people who work in the back and press your clothes simply don’t give a flying f— about doing a good job. And it shows.
Fazio is my neighborhood cleaners. I’ve tried and tried to give it the benefit of the doubt, but I’m tired of getting gouged by its ridiculous prices and constantly disappointed by its lack of quality and care. At this juncture, I’d rather wash my clothes by hand than pay this sorry excuse for a business another penny.

Awful, they keep ruining my clothes, forgetting items, putting safety pins in everything when I ask them not to. The people working there are not too bright. Fazio sucks, period.

DO NOT GO HERE!!! I took my bridesmaid dress in on a Monday afternoon to get hemmed. They said it would be done on Thursday… Went in on Thursday after 5pm and was SHOCKED when they said it had not been started yet! I was SOOO upset and asked to see a manager. SHOCKING he wasn’t there. They said they were very sorry and would have it done first thing in the morning. I should have just gone somewhere else. But I gave them the benefit of the doubt and went back the next day. It was done. they gave me $ 10 off but I still paid $ 40!!! The dress was given back to me and I had to rush off to make the wedding rehearsal in newport. When I got to the venue they gave it back to me dirty on the bottom and without my straps! WORST EXPERIENCE EVER!!!

I recently tried this place as it look professional and had an easy parking system. I took in a two piece mans suit and picked it up the next day.
It cost $ 29.78… A bit steep for one suit which normally would cost me half this price. To make it worst, the lady at the front desk wasn’t that pleasant.

I’m not one to complain about prices.
But just dropped 150 bucks on 20 pounds of wash and fold and maybe 6 pieces of dry cleaning and a couple of shirts.
After a 40% discount.
Just got robbed. Never again.

Stay away from this cleaners. They are super expensive and all the items were not cleaned properly…

I try to give people the benefit of the doubt but I have had 3 bad experiences here. That’s a pattern!
First incident: they gave my dress back to me with NEW stains on it, that were not on the dress when I dropped it off. They offered to clean it again for free. Fine.
Second incident: I dropped off a dress I was planning on wearing to a wedding in a few days. The wedding was in NY, so I asked that it be ready the day before I was scheduled to fly out. Guess what? It wasn’t. They mistagged it for pick up on a totally different day. I got creative and hemmed the dress myself. I had no other choice. They gave me a deep discount on my other stuff. Whatever.
Third incident: I dropped off a few dresses in the morning and they said they’d all be ready for pick up after 5pm that day. I went back at 6pm and they weren’t ready. They said to come back the next day and «hopefully» they’d be ready by noon. WHAT?! One of the dresses had new stains on it again (see first incident).
NEVER GOING HERE AGAIN. Do yourself a favor, save some money and a lot of headaches by going somewhere else.

I shopped online before choosing the Cleaner’s service. I even called them a day before to find out the prices for specific items. I also specified that i will bring long wool dresses. They gave me a price of $ 11.15 for each. I had 5 items with me (2 dresses, 1 cardigan and 2 sweaters). Even if they would charge me $ 11.15 for each minus 30% coupon, I would end up paying around $ 39.00. Not the case. When I came and gave them my merchandise, the guy calculated everything and the price ended up being $ 53.77, so I asked to apply 30% coupon, and he said it is discounted price already. I took my items and went around the corner to Couturier Cleaners. They charged me $ 40.05 for everything and they don’t even have coupons.
The coupons of theirs are a total scam. Don’t give your items without confirming the prices first.
BTW, while I was there I noticed that the girl who worked there was throwing somebody’s garments like it is trash. She was not handling them with care. I would never go back to this cleaner again and I don’t recommend them at all.

Expensive. They charge double what anyone else does… Send you coupons and a gift card, but then they don’t subtract the discount.
On the plus side they are quick.
But I am going with over priced and stay away, and the coupons are a scam.

The one time I utilized the pick up/​delivery service, I only did so because I had a 40% off coupon.
Upon receiving my items, I was told that they forgot to apply the coupon and I was charged over $ 100 for my 7 items. I requested a refund of the difference and was told they couldn’t do that. I could only have a store credit. This doesn’t not make any sense as I would not have spent the 40% savings at Fazio or any other amount of my income ever again.
This was the most overpriced dry clearner I have ever used. One shirt cost me $ 10 and that was a ¼ of the cost of the shirt. The cost is at least 3 times more than other cleaners (even other «GREEN» cleaners) but they do not have any outstanding quality to show for it. One of my dresses, which cost my $ 20 to dry clean, still had a stain that I had pointed out to the attendant and have since gotten out on my own.
The only upside is the delievery service. During certain times of year I am very busy and being able to get the clothes picked up and dropped off to my office is convenient. But to save $ 50+ I am much happier leaving the office for 20 minutes to run to another cleaner who will do an equivalent or better job.

I’ve been a loyal customer of Fazio cleaners for many years, but lately the work quality has diminished to the point of embarrassment!
I take high quality clothing (Vivienne Westwood) to be cleaned, but only to pick them up with stains, and spots that were not on the garments when I dropped them off!
I’ve also had many buttons on my $ 375 shirts cracked or broken, and believe it or not the manager (Guillermo) told me to my face, damage to buttons is normal!
I’m still finding strange water-​marks on my suits after having them redone by Fazio, and inspected by the manager (Guillermo).
What ever happened to quality work, and customer retention?

I had heard Fazio was the best, and they did not disappoint. I had gotten paint on my new (custom) suit, and was worried it was forever ruined. I had heard Fazio was expensive (and judging by everyone’s ONLY complaint being price), but was willing to shell out the cash should they be able to fix the suit.
Yes, my 2 pieces, Jacket and Pants, were only $ 30 total. That’s $ 100 less than I was expecting and more than willing to pay. Losing a $ 3000 suit was going to be a lot harder to swallow.
I highly, HIGHLY, recommend Fazio after this whole process. The guys I dealt with were friendly, courteous, confident and very helpful; and their work and promise showed in the results.

Highway robbery! Way too expensive! I dropped off 5 pieces of clothing (2 silk tops, 2 dress/​work pants, 1 baby dress) and the bill came out to over $ 100.
And similar to another review, some of the stains that I had pointed out at dropoff weren’t even cleaned off! The staff was nice and courteous enough, but that’s kind of pointless when you’re paying way too much for sub-​par dry cleaning.
I only came here because it was on the way to another destination. Unfortunately, I won’t be coming back.