Elzinga Shirley W DC

I called in to make an appointment and the front desk was so rude that I asked for the website to find out more information. When I did, I was excited because it seemed to treat most of the health concerns that I needed treatment for.
When I called back the person was so rude, cutting me off before I finished my sentences to tell me she didn’t take my insurance, etc. We all have bad days, but wow.
It was so bad, that I e-​mailed the owner of the business, and I just let her know that I found another practitioner because it didn’t seem like their office was truly a place for healing for me if it was so negative and uncomfortable just making an appointment. As a business owner, I would want to know if my employees were driving away business.
Shirley Elzinga actually called me back to say she didn’t understand why this happened, and wanted to speak to me about services. I thought that she truly cared about her business and wanted to correct any issues. I told her I had already made an appointment with another place that seemed to make the process smooth and the employees were compassionate and professional.
Strangely, she started speaking over me and defending the actions of her employees. When I tried to tell her I was on another call with someone in another time zone, that maybe we could continue the conversation later, she wouldn’t let me hang up without her side of the story explained, so I actually had to hang up on her just to try and not lose the other call (a business client that I could not put on long holds or risk hanging up on). That is something I DO NOT do because I consider it rude, but I had no other recourse.
Then this doctor actually had the nerve to email me that — cut and pasted —
«We find the website informative and of course calls into the office. I’m sorry you didn’t have time to discuss our services or to address your concerns from the email when I called you.»
The comment about the website was a jab, because in my email to her I mentioned I was having trouble with the insurance portal. This was regarding an issue on my end, but rather than try and figure out what it could be, she took my comment out of context and showed pride in her website, rather than (thinking as a business owner) actually going on their own website and checking for an issue.
We all work, and are not available to speak to strangers about their issues at work. But to be rude and then point the finger at me makes me think this place is nuts. I would not recommend it AT ALL! Seems like everyone here has a chip on their shoulder. Not the place to go when you are in pain and need compassion and the professionalism you pay for.

Stay away from this Doctor. They are doing something shady with insurance. After verifying my insurance over the phone prior to making an appt., they then made me wait 25 minutes once I arrived for my insurance to reverify. During this time, the receptionist made a critical mistake in my forms, sheepishly apologizing when I caught it, and noting that she hadn’t actually read the forms in a while. The office then tried to pull a bait and switch on me. After assuring me over the phone that my insurance did cover the treatment I was seeking, I was told in person that their massage therapist does not take insurance, but Dr. Elzinga wanted to treat me for acupuncture, and that they already ran my card for this. I had not yet even seen Dr. Elzinga, who had not yet arrived at the office, despite the fact that our appt. was scheduled for 30 minutes earlier. When she finally arrived she was dismissive and… hung over. Her hair was a mess and she wore dark sunglasses the entire time we spoke. Her personal office looks like a hoarder lives there. I regret the time and energy I wasted at this dirty and rude place.

This place is terrible, they make appointments that they don’t keep. They don’t have the decency to let you know ahead of time. Instead they wasted my time. The chiropractor herself is very rude and uncaring. Her assistant is terrible, she practically called me a liar. I DON’T RECOMMEND YOU COME HERE AND WASTE YOUR TIME. NOW I SEE WHY SHE HAS BAD REVIEWS FORM THE FEW PATIENTS SHE DOES GET. JUST AWEFUL!

Your response clearly demonstrates your nature and makes me incensed. It’s hogwash. If you wish to improve your reviews, perhaps you could take a client’s experience into consideration, whether they came once or 100 times. Possibly you could respond in a shorter time frame than a year a d a half. There is indeed a reason you have negative reviews (plural). You have reacted dishonestly and childishly.
No, I was never upset about the 2 odd dollars, woman I am in Finance, You think I give a bleep about 2 bucks? I am annoyed that I never received a bill prior to a threat over a paltry $ 2 and that your assistant was rude when I called to pay it. What was that about? No, i certainly did not post the review immediately! That’s an absurd accusation. I wrote it after your office staff canceled my second appointment– which I never should have made after you lost a needle and looked first at my body to find it– but I believe in second chances. Additionally, your office staff– if you read the post — HAD VERIFIED my insurance prior, then insisted on doing it AGAIN while I waited. By the way, my time is valuable and I would have preferred to pay in cash and be reimbursed by insurance than waste my day waiting for your untrained staff to find their bellybuttons on their navels. Ludicrous service– absolutely laughable! Additionally, I certainly did have a second appointment, and you very inconsiderately messed up my day and conveniently forgot. I am grateful now that I never returned but instead have a great PT. Incidentally, do you think you even know which client wrote this post?
Had you written a thoughtful response, you might have gotten the same consideration– i prefer to write positive reviews and am willing to update positively when circumstances dictate– but my original intuition was obviously SPOT ON. I am certain I had the right idea about this ‘Health Practitioner’.

I have been seeing Dr. Elzinga for at least six years. During this time, she’s performed both chiropractic and acupuncture on me. I trust her completely, as both services have really helped me tremendously. I also really appreciate the expert training she has, and continues to receive, in these are similar fields. She was a nurse before she went on to become a chiropractor: and I believe that background serves her well in understanding the over-​all patient and his or her needs. She is a kind and caring doctor who really takes the time to show you what needs to be worked on and to give advice for exercises and more to bring your health back up to par.
I’ve recommended Dr Elzinga (who everyone calls Shirley) many times… and everyone I’ve sent her way has been very happy, too.
I also love the friendliness of her office team. Very nice!
I’m much better now, so I don’t get to see them all that often. Yet I still feel like family every time I walk in the door. This may be Beverly Hills, but no one here is the least bit snooty!
Parking is across the street… The first hour is free. :)