Bob & Fred’s Collision

Absolute crooks. On the Town Of Oyster Bay Police Towing list and overcharges and does not follow the rules. Picked up car from accident and had my shop pick up car same day and charged him over $ 400.00 to get the car and demanded cash.

If I could give more than 5 stars I would. I went there about a week ago because I got a really bad stain, either from bird poop or berries from a tree on my brand new, 3 week old white highlander. I cleaned it best as possible but it left a brown noticeable stain that I could not get out. Needless to say I was annoyed. So I took it to Bob & Fred’s to see what can be done, to the point I asked for an estimate for a door repaint. Fred came out to look at it, told me to hold on, went in the garage, took some liquid wax or something and was able to get it out. Thanked him very much and asked him how much. He said don’t worry about it. These guys are great, very honest and would highly recommend them to anyone!

What can I say? These guys were quick, helpful, and friendly. I go to them for anything repair-​related. They are true to their word, make your car look great, and stick to the pricing estimates. I was especially thrilled to see that they had cleaned my car inside and out after fixing a dent in my door. This place is reliable!

After bringing them my 2014×5 to them, they. messed up the hood, lights, body color and the hood still does not close and Fred and Bob that lugnuts are like the stooges of bethpage. The clown of clowns. go elsewhere cause these guys are the meaning of CLOWNS

The WORST customer service! When I went there originally (upon recommendation of the insurance company), I waited in the office for quite some time as there was no desk person. When Fred met me he never apologized for the wait or greeted me.
When I returned to drop my vehicle off 2 weeks later (as this is when they could fit me in) I again waited 10 mins. In the office because there is no desk person or even a bell to let someone know there is a customer waiting. Fred mocked the damaged of my vehicle and told me it would be ready by the following day and to call him in the am for a time.
When I called for a time I was told he would need another day and to call the next day. The following day the phone was busy of off the hook all day. Where Is my car???

The nicest people you don’t want to meet. But if your car gets crunched here is where to go. Someone backed up in to my wife’s new car and took out the driver’s side door and mirror. Took it to Bob and Fred’s and they made it like new again. They were professional, patient and even though they were swamped with work due to the recent snow delivered the car on time. Like I said, a great place I don’t want to return to.

Professional, friendly, and reasonable shop that does body work to customer’s satisfaction.
My car was dented in several places after an accident. Filed claims with Allstate, and Bob & Fred’s Collision was one of the recommended/​approved list of body shops.
I set up an appointment for auto body work about 2 weeks after the accident. The shop had many cars in line to fix in queue. Fred gave me an estimate that it would take about a week to get parts and make them look like new. I’ve visited this shop for body work twice, and both times Fred kept his word about his repair estimates.
Body work was excellent. Obviously I don’t understand a thing about fixing cars or anything, but the car looked new and I couldn’t find anything wrong or different about the car after driving them around again for a week or two.
Great shop. I highly recommend them. They keep their word, highly professional, and very courteous.

Fred did a thorough inspection to find my problem. He was clear, thoughtful and fair.

The wife banged up the brand new mini van while on vacation.
The insurance company gave us 3 auto-​body shops to choose from and B&F was one of them. I checked them out on the Better Business Bureau website and they had no complaints. I also viewed their storefront from Google maps via the satellite. The place was clean and they had plenty of cars parked in their lot which means they have a thriving business. The 2 other auto-​body shops were located in an industrial area and looked like a junkyard.
I dealt with one of the owner which was Bob. He is a very nice man and he did my appraisal. I had damage on the bumper and driver side fender. I asked him if I get new parts since the car is relatively new. Bob said per the insurance company; I get a new fender but a refurbished bumper. He said if I could get approval from my insurance company for a new bumper; he put in it. After arguing with my insurance company for an hour and being transferred from agent to agent; the end result was NO NEW bumper. Bob saw my frustration and determined the price difference between a new bumper and refurbished bumper was only $ 70. He told me to don’t worry I’ll ensure you’ll get a new bumper; I’ll eat the cost. Bob said he understood my reasoning because the car was still new. There was also some scuff marks on the passenger side fender from when my wife grazed a construction cone that they buffed out for no additional cost. The car was ready as promised. The car washed, vacuumed, wheel rims Armor All, and the inside had this new car smell (don’t know what he did to do that).
In this world where it’s somewhat difficult to find a honest professional reputable business; it was a pleasure to do business with Bob & Fred’s Collision. I hoped I don’t have any more auto-​body damage but I least I know where to bring my cars if I do.

excellent service and quality work. Bob and Fred are totally professional. They commit to a price and a timeframe and rarely miss a deadline. Their costs are reasonable and if there is ever a problem… for whatever reason… they take care if it… absolutely no problem. They also have good relations with the various insurance companies and car rental companies and they make the entire process a breeze.

This business is about QUANTITY, not QUALITY. Car had severe sanding scratches, fisheyes in the clear and overspray EVERYWHERE. Brought the car back to have them polish out scratches. They removed most of the scratches but burnt the paint of my roof molding in the process. At this point I wasn’t about to bring the car back a THIRD time to have them fix the remaining mistakes. I took it upon myself to scrape the remaining overspray off my glass and mirrors. For $ 7300 worth of repairs I was GROSSLY unsatisfied. Maybe the owners should actually keep an eye on the work that leaves their shop instead of just pushing repairs out the door without knowing the quality. I suppose it is also possible the are aware of the quality and are okay with that. If that’s the case, then the problem is even bigger.

My suv was taken there after a car accident two years ago. Bob and Fred were very professional, and did a GREAT job on my car.