Sangamore Dry Cleaner

Avoid this place like the plague! Multiple times in the past few months they have lost items and for days have no idea what happened. «Maybe they’re at the other store» or «maybe we gave them to someone else» or «maybe they’re here». Of course «we’re looking for them» but when returning to the store, everyone is standing around. For as expensive as they charge, one would think they could keep track of a few pairs of pants. Awful, awful establishment to which I shall never return — well, maybe to pick up the latest lost garment if they ever find it.
Oh — and the name on the door is «Le Prestige Cleaners» — I guess they don’t want their real name on here so people don’t know how awful they are.

We had to pick up our dry cleaning early because of an unexpected out of town trip. They had our comforter. I gave them a call, explained the situation, and they got the comforter back from their other location within a few hours. It was clean & beautifully packaged. I offered to drive to their other location but they insisted saying «these things happen». It was so refreshing to have such an honest, genuine experience.

I’ve been to this dry cleaners for the past 6 years and I very rarely have problems with it. Have stains cleaned, pressed, and packaged well. I one time had a button come off and they sewed it back for no charge. Reading what a review said below, I had extra starch on one of my dress shirts, and they said they have the shirts cleaned at another store so they’d send it back to have the starch removed. Was friendly to me, without any rudeness. Maybe a little late every once in awhile, but have them as my go to for business clothes.
p. s. ask them what days are less busy for a better chance at getting your clothes in on time.

Weird to see these reviews. Have been using their services for 10 years, shirts laundered, some dry cleaning, minor alterations like hems and cuffs, never a real problem and always pretty good natured. I even saw a kid come in recently with a button off and they just sewed it right on for him and refused to accept payment.

This is not a good establishment. I brought three dresses in on Monday to have the hems let out. Which was not cheap — $ 66 total. Went to pick them up with other cleaning on Saturday, got home and — nothing had been done to them. Brought them back (30 minute round trip). They said they would get them done by Wednesday. Came on Thursday morning. They couldn’t find them, I waited for 20 minutes, they were located, but hems still not let out (another 30 minutes wasted). I returned on Saturday, they gave them to me, only for me to discover that they had done alterations on only two of the dresses. But of course they didn’t flag this for me, and apparently planned to keep the $ 22 they charged me unless I flagged it. The woman who runs the establishment — Song Cho — was incredibly rude and unpleasant. She offered no discount for any of the work, and seemed to think there was nothing uncommon in having a customer return twice unnecessarily, or being upset when it appeared there were dishonest business practices going on. At any rate, I won’t be back, and have nothing good to say about the place. They need a crash course in customer service.