Robert Lewis Salon

First, let me say that this is a review of the salon and not the individual stylists.
The salon more often than not is dirty and chaotic. They don’t clean up hair and spills regularly. The bathrooms consistently smell bad. There are too many stylists packed into a smallish salon and customers get bumped regularly. The magazines are tattered and months if not more than a year out of date. The front desk staff are disorganized and seem surprised that a customer might want to book their next appointment weeks in advance.
An appointment at Robert Lewis salon is not a relaxing experience. Some of the stylists are quite good, though, but customers have to deal with substandard conditions.

I have been going here for over 3 years. Ricky cuts my hair and he does a fantastic job every time.

I had been going to Valerie for 7 years whom I loved!!! I have really thick hair and have always gotten blond highlights and she has always done the best! Not only did she highlight but also toned it… I always left feeling happy and beautiful! I was also given alot of compliments so if you are looking for highlights and a good haircut go to Robert Lewis Salon at Whiteflint mall and ask for Valerie!!! I recently relocated to another state and Valerie will be truly missed! Alicia T.

Just updating my reviews. I STILL only go to Seven becasue she is the best… period. :)

This place is a little difficult to find if you’re a first timer… It’s next to the Macy’s home store in a huuuuuge Westfield mall.
After reading the Unilocal,I made an appt w/Seven…and yes, she deserves the hype. She cares about her cuts. We talked for a good 5 mins about what I was going for before she ever even touched my hair. This lady is a true consultant… pointed out several things going on with my hair that I was not aware of (i.e. 3 shades of unintended brown/​black color going on… yikes). And quite frankly, this woman is a scientist… she used terminology to describe hair zones and cutting techniques that sounded surgical.
I had a color and cut…$ 120…and she honored the Living Social coupon I had for the haircut only. She recommended I come back in 6 – 8 weeks… and told me they do free touchups on bangs in between.
I probably can’t give it a full 5 stars because after tip, I dropped $ 160 here, which the cheapster in me almost had a coronary over. (and that was with the living social discount). And although the color is beautiful, I found a few (shhhhh) greys which somehow survived the onslaught of phenylenediamine. If I’m shaving 2 hours off my life with chemicals to cover my greys… I want all those b!@$#s gone!

I called late one night (approx an hour before they closed) to see if they could fit in a last-​minute men’s haircut. They without so much as a hesitation said OK and I came in.
I received an excellent cut and style for waaaay less than anticipated. The stylist was fun and engaging– especially for how late in her shift it was!
I would absolutely return to this salon. Between the customer service and the attitude of the staff, this place is truly top notch.

Never will I ever go here again and I strongly suggest that you go to another salon.
I went here and they completely destroyed my hair. I had medium brown long hair and I was going for an edgy look and I wanted to dye my hair darker brown with blond highlights. What I got was jet black hair with purplish hues and white streaks that broke halfway down my hair. I also had severe scalp damage which became scabs. It was awful and painful.
A week later once my scalp healed another stylist fixed my hair as best as she could but it still ended up being 5 different colors now but at least I didn’t look like a skunk.
So could it get worse?
YES.
I spoke to Robert Lewis (an old white guy tanned orange with white hair) and he would not give me a refund because someone attempted to fix my hair and also he said if I even think about suing him that he has plenty of insurance that I won’t get anywhere.
What a horrible person and a horrible salon.
DO NOT GO HERE!

Praise Seven!!! In addition to the review I wrote below I HAVE to rewrite this because I don’t know what happened with my past review and I must tell everyone what happened! In February Seven was out of town and I was Desperate with a capital D to get my hair done before Valentines. I saw another stylist and she made my highlights straight yellow! It looked like a dog peed on my head!!! Needless to say my hair was tied up in a wad on top of my head for a week. I waited until Seven returned and she fixed my hair. Thank God the yellow was replaced with the most beautiful high and low lights! Hallelujah!!!
Simply put, Seven is amazing! She’s my go-​to girl for everything hair. My hair extensions are flawless, my highlights are platinum blonde without the breakage, and my cuts are precise yet trendy! I’m always looking to change it up a little and each time I’m impressed! I travel for work and people from all over the country have stopped to ask about my hair because it looks so «trendy,» which is obviously thanks to Seven! And she’s so passionate about what she does and has such energy. anyone from a mile away can tell she loves her job! When she’s not away doing some rock star, at a training, or hair show, catch her for an amazing hair experience!

Ricky is amazing!!! He was a referral from my sis & bro-​in-​law. I am so glad that I went there. This is by far the best cut I’ve ever gotten in my life! I went in with very flat, layered, boring, straight hair and he was able to give me an amazing cut that gave me both volume & body without having to get a body perm. He knows exactly what cut looks good on you and will never give you a cut that you can’t manage daily. Conversing with him while he was cutting my hair was very entertaining! He is hilarious and so straight with you. It has taken me 10+ years to find a great stylist. I will go back in a couple months to get a trim and will follow him wherever he goes! I love him!
Make your appointment in advance. He’s pretty busy!

I have stalked Seven to Robert Lewis. She’s that good. Seven had done everything to my hair: extensions, cut and color, and it always looks amazing. I first went to Seven almost three years ago to get extensions to cover up my thinning hair (PCOS). The extensions she gave me were so gorgeous and natural looking that I got constant comments on how gorgeous «my» hair was. She did a great job making them secure so they would last longer and was even sensitive to how tough it was for me to keep them up financially.
When I decided to take them out and go for a pixie cut, she performed a transformation. I’ve been wearing my hair in a super short pixie cut for two years, and it looks amazing. I get so many compliments that I have to pick up a supply of her cards every time I go to the salon. Other women with short hair especially freak out about my cut. Short hair is hard for most women to pull off, and the incredible cut that Seven gives me time after time makes me look beautiful. Plus, the cut is so good that it even looks great when it grows out. I can go 6 weeks before going back, which is awesome for a short women’s cut. I’ve seen her do all types of hair in all types of styles, and it always looks great. This girl has some real talent. Bonus: she’s a doll. I love catching up with her, and I’m normally very shy.
My only complaint about the salon is the occasional unprofessional behavior of some of the staff, but what can you expect when the owner doesn’t always conduct himself professionally? I’ve seen him sprawl out in the waiting area and watch TV, totally ignoring customers. He gives the impression of being lazy or careless, which isn’t what I would expect from someone whose name is over the door of a high-​quality salon. What would Tabitha say? Being in the public eye all day is exhausting, and I sympathize with just wanting to take a break, but what about a «backstage» area where employees can let THEIR hair down (haha) in order to maintain a professional image when they’re on the floor? Generally, though, the staff is very nice, the place is clean, and there’s a nice feeling of camaraderie among the stylists.

I have to agree with most of the posts on here. The girls at the front desk are rude. However, they are not the ones cutting my hair so personally I just deal with it.
I came in here in January beucase I had hair down to the middle of my back and I was over it. Decided to dontate it all to locks of love. Marcus gave me an AMAZING cut was super friendly and made me feel like I have known him for years.
While I only discovered Marcus as I was getting ready to leave the DC area I will say that had I been staying he would have been my permanent go to guy for all my haircuts. He gave me a fabulous cut and was honestly the nicest guy ever!
Thank you Marcus!!! Make sure you make an appt though he books up fast and there is a reason for that.

This place is overrated and overpriced. You walk through the door and you get a cold stare from the hostess who looks like she spent too much time in the sun and overprocessed hair and looked at me as if she was doing me a favor. Anyways, I had an appt w/​Tony. I was there on time but he made me wait and wait. He was very over booked. I told him I wanted a cut and a color. He didnt listen to me and did his thing. He kept shifting me here there everywhere… kept pulling the crap… oh i didnt like how that color came out… he does this tactic to buy time because he had other clients waiting. The shampoo girl neededs to be trained. She clawed her nails into my scalp… I was like hello… u dont need to do that… The prices are outrageous… skip this place… I will be going to new hair salon this place is not worth it.

Some of the stylist are awesome.
Marcus is really good. He can bring sexy back to my hair any time. He is so good that my mom and dad switched to him.
The hostess always suck though, they are rude and are preoccupied with other stuff unless its time to pay.
they need to improve on their customer service if I am to become a regular but when i need a sweet haircut, this is where i go.

YAY TO SEVEN!!!
So, my friend /​co-​worker and I were stuck finding someone to color correct her hair. She ended up scheduling an appointment with someone else at Robert Lewis Salon. So I assisted her by Unilocaling to get info about her hairdresser she originally had an appointment with. Thank God my fellow Unilocalers tell the TRUTH! So, I told my friend to call and CHANGE her hairstylist.
My friend’s hair was awesome. Since moving from HI, I’ve had many negative experiences with different hairdressers and finally found one in Crofton. My friend convinced me to go to 7 instead of my hairdresser in Crofton, I was hesitant.
I went. TG47 (thank.god.for.seven)
7 has the best personality and we just CLICKED! She’s the best, I left her open to do what she wanted with my hair and I’m very happy. My color is gorgeous and the cut is on point. No more «bushy brassy-​ness» just beauty!
CLAPS for Seven!
Pics to prove!

After reading the shining reviews for this salon, and specifically Seven I decided to stop in and give it a try.
I’m a convert.
She’s twice given me great haircuts, and after hearing about how badly I wanted bangs, she basically explained the type of bangs that would look best with my hair and my face, and taught me how to do them every day so that they’d look good. She’s super nice, and I love to talk to her. I work in the mall, so come on weekdays and I’ve never had a problem getting an appointment.
They also give free bang trims which is a huge incentive so that I’m not butchering my hair, but don’t have to shell out a lot of cash to keep my hair out of my eyes. Granted, I can’t speak for any other stylist there, but the ladies at reception are also nice.

DANGER! STAY AWAY!
I see other reviews are positive, but they are all for one stylist. This review pertains to the rest of the salon…
General Overview:
The salon has a somewhat dated décor. I am in the building design field and I like to think that places like salons should be up to date on new styles and trends, it should be comprehensive in their establishment. Walking in there reminded me of an old Sesame Street set. They had bad faux brick walls and everything felt cheap. There was no clients in the salon, yet all the stylists were there. They all seemed bored, playing video games, working on laptops, staring off into space… That should have been my second red flag. These people are obviously not passionate about what they do; they are just looking for a paycheck. A good haircut always comes from a stylist who loves their work.
My recent experience:
I was wandering the mall, saw the salon and thought, «Well geez, I could do with a little shape-​up and trim.» My last haircut was nice but it was growing out and I wanted to have it cleaned up a bit, something sleek and sophisticated. Boy am I sorry I did not just wait and go back to Marsha at Shears.
When I walked in the front doors, the woman at the desk ignored me. I practically had to walk around the counter and sit on her lap to get her attention. At this point I think to myself, «Hmm, maybe I should look around: see what is being done.» However, they bustle me to the back of the salon before I can finish my inquires about the stylists.
Now I notice that there is nothing going on in the salon. Absolutely nothing. Nobody else is doing work, although all of the stylists are there. In fact, they are having more fun dying their own hair different colors then paying attention to the clients.
I sit down after getting my hair washed and we start the cutting process. We had already discussed what to do with my hair (something simple, taking out some of the longer layers, but adding some shape). My stylist (Ty) comes over and starts cutting my hair.
It took him all of 3 seconds to cut one long blunt edge at the bottom, and then he was done. Cutting off a total of 4 inches. That was it, he was done. I asked him, «Is that it? Are you done?» His response was to pull out his blow dryer and ask if I liked my hair curly or straight. (Uh… is that a normal response?)
«Fine,» I thought. I will simply ask for a discount at the counter. There is no way they can cut one snip and expect me to pay full price. I speak to the woman at the counter and ask her about it (she is apparently the person to talk to about these things). She flat out refuses. I said there is no way I am paying full price; she recommends I go back to the stylist and have him redo it. This is way too much drama for my hair and me but I had to do something. He gives me more layers and razors out some bulk. It looks like the haircut I had before, but poorly done, and four inches shorter.
My conclusion was that this fellow had some mental deficiency. We had discussed getting away from the previous haircut, and he gives me exactly the same one? He didn’t think it would be odd to charge somebody 60 bucks for one long flat cut? He didn’t get that somebody comes into a salon like this to get a styled haircut? If I wanted a long blunt cut, I would have one to my dog’s vet. They would do the same thing and I could have gotten my shots.
Oh an added bonus about my stylist? HE SMELLED. He smelled absolutely vile. I saw him eating a tin of sardines as I walked in, plus he was a smoker. Those combined to make the most nauseating scent I have had the pleasure to whiff. He knew it too; he had to pop some gum to cover the scent.
Conclusion:
This is not just about the caliber of the haircut (mediocre), but the way the salon handles itself. The stylists are rude, disheartened, and unfriendly. There was a robotic mechanism to how it worked. They could not possibly give me a discount because it was against protocol. I was willing to pay for the shampoo and blow dry; I did not think the cut deserved that much. Yet, they refused! Hair salons have always been establishments of community. A place to relax and be pampered, I felt like I was just another snip on a conveyer belt as the workers anticipated the end of the day, one day closer to the weekend. Also, the price was on the heftier side for a mall salon.
I suffered the mistake of getting a bad haircut so that everybody on Unilocal will know what they are getting into.

I’m a fru-​fru girl about many things. Purses for instance. Or shoes. But one thing I’m definitely not fru-​fru about, is my hair. I know, I know, how can I be a girly-​girl if I don’t fuss over my hair for hours on end? I don’t know, but my hair holds very little interest for me, so I can go for months without a haircut.
Thank goodness for Bryan.
Seriously. He’s the gatekeeper to beating back my hair into some semblance of shape. I think I once compared him to Edward Scissorhands, only, you know, without the scissors for hands, or the cool, yet creepy Tim Burton lighting scheme.
But I digress. Although I don’t fuss over my hair, there are several key elements that must go into a haircut for me — first, I need layers. Lots and lots of layers, because I am seriously carrying about 30 pounds of hair on me. Small pets have been known to get lost in my hair. Secondly, I never know what I want — I just know that I want it short… so whoever cuts my hair not only needs to come up with a concept for me, but also needs to sell it to me. And finally, my hair has to be easy to maintain. You know that part about me not fussing over my hair? Yeah, it’s a good day if I remember to brush it in the morning.
And yet… yet, magical magical Bryan is able to satisfy all three of my conditions. He tackles my hair with very little whining (I’ve had hairdressers who have melted into tears at the thought of hacking through that jungle to give it layers), and he always gives me a glorious and beautiful haircut. And the most amazing thing? My hair will actually remain looking pretty decent for at least a month after I visit him! And again — this is with very little maintenance.
Now, I rarely mention names in my reviews, mostly because I feel that if an establishment is really well run, it shouldn’t matter if I’m being taken care of by Tina or Molly or Joe — all three should provide the same level of professionalism and service. However, let’s face it, a haircut is different. A good haircut requires diplomacy («no, giving you heart shaped leopard spots all over your head might not be the best good look for you»), style («side sweep your bangs, girl!»), and a certain amount of ability to see past their own ego to satisfy the client needs; and Bryan is one of those rare stylists that totally can. He will tell me what he thinks will look good on me, but ultimately, he lets me dictate what I’m comfortable with.
Even if you can’t get an appointment with Bryan, I recommend RLS for it’s shear efficiency (I made a pun, did you see that?). I’ve never had to wait for more then 5 minutes — even when the salon is packed, there is always someone to check me in, take my coat, and then whisk me away to shampoo-​land. The salon has been recently remodeled, which is nice, although I still hate their shampoo sinks (my neck always feels like it’s being put on a guillotine), but my last shampoo girl got around that by putting an extra towel under my neck, which helped tremendously.

i have not cut my hair in about half a year.
it wasn’t looking too good.
lets just say. it was… crunchy.
i heard very good things about seven.
all through Unilocal of course.
call. walk in 15 min later.
see seven.
pleasantly surprised.
she is UBER young. but don’t let that deter you. her fierce style and hair says it all. she goes over what i want, what my normal routine is during the day, how often i use products, my life ambitions and goals, men, how they suck… u know… all the things a good stylist is supposed to ask you.
the cut begins.
the cut ends.
the cut is fucking fabulous.
could NOT have been happier.
i now have a regular stylist in this area. and boy does it feel good.
mind u seven is a busy chick… out of town alot for hair shows and such so MAKE An appointment!!!
thank you seven. i heart you.

Pseudo-​chain salon that has decent prices and stylists. One step above a Bubbles. I have had a few good experiences here and the one in White Flint over the last few years… good for a walk-​in. Last time I got a stylist that didn’t speak English really at all. It made me nervous. The cut was OK but I was scared to go back to him. Communication breakdown is risky when dealing with hair. I do like that they use Kerastase and Bumble and Bumble products. The products a salon used says a lot about the level of quality in my opinion.

First off… let me first explain my hair situation. I am black, but have a semi-​wavy/​curly texture, and is soft rather than coarse; my hair can get bone straight when flat ironed correctly. I have had other hair stylist, literally try to rush through my hair… you can’t do that when I have the type of texture I do…
So, anyways, I have known Sev or SEVEN (hairstylist) for a long while and for a long while had been nervous about her doing my hair, not because I didn’t think she had the chops… b/​c she does, just look at her hair it’s fabulosity, but because my hair is very particular as am I, and I didn’t want it to be a fatal situation.
When I arrived, Badaar (shampoo guy) washed my hair, and did a good job. In order for a style to be great, the hair must be cleansed thoroughly.
When I sat in Sev’s chair she blew dry my hair; then the task of flat ironing arrived… and she did it piece by piece, when my hair was done it was BONE straight, almost looked like Caucasian hair. BONE… she literally got my hair as straight as it could be, and it had movement. She didn’t take forever to do my hair, even though she took her time making sure each piece was straightened.
I am believer and put complete trust in her to do my hair from now on. She knows what she is doing and she loves what she is doing… trust.
I should also add that the actual owner, Robert Lewis was in the salon that day– he is a very nice man.