Regal Cinemas Bethesda 10

I wanted to revisit at least two times before updating my reviewing, & after tonight, RCB10 has improved drastically.
Employees were on deck & friendly. When you walk in, you’re greeted & asked if you need to purchase tickets. I still haven’t grasped why have a box ‘office’ to the left & the need to purchase tickets at the concession stands… one step of advancement at a time.
Speaking of concession stands, they are heavily occupied with employees oppose to the same person trying to sell tickets, sell candy & take tickets.
Glad to see the improvements as the close proximity is a benefit for a last minute movie, in addition to receiving good customer service.

I had never been to this theater before and I will never go back. The experience we had overall was fine until after the movie. After the movie, to our surprise a major wind storm hit with hurricane type winds that were 40−60mph as reported by the news. After spending several hours in the theater and not knowing about the storm, we walked out into this dangerous mess. The moment we stepped right outside of the theater we were hit by the winds and it was not safe to stand in. We stepped back inside of the entry vestibule (not even in the business). Someone spoke to us (I’m assuming it was a Manager) and asked us what we were doing and we explained to him that we were calling an über because of the storm. He agreed to let us stay there while we waited for a ride. A couple other people stepped into the vestibule from outside because of how bad the storm was as well to wait for a ride. The employee who had previously spoken with us stepped into the vestibule and began speaking to us in a very aggressive, rude and completely not necessary tone. I understand that your closing hours are 11pm but this is a theater that most likely still has people in your place of business and a storm was occurring that was not safe for anyone to be outside in. Even if there were no longer people still in the theaters, there is a professional way to speak to people to ask them to leave. Especially those who just spent money at your business who are not causing any harm to your property and who are only taking shelter because of how dangerous it is outside.
I have never written a review before and I am in the customer service industry as well. Everyone wants to go home, I understand that but you could of been humane for 5 minutes and not risked other people’s lives.

Take it for what it is, a relatively simple theatre. I was happy with my visit, courteous staff, easy to find a seat, and prices were about the same as they are anywhere else. Wished there was an arcade but I liked how easy it was to find a seat the most. Will probably visit again.

Went to see Star Wars at an IT vendor sponsored screening. The vendor was great but the theatre was totally unprepared for customers to actually show up to see a movie. Went on a Friday night on opening weekend. We didn’t have time to get dinner before the movie started so we tried to get food at the theatre. All hot food was a 10 to 15 minute wait. Ordered two hotdogs and some bottled water. The lobby was completely packed with people just waiting for food. I received hot dog #1 after 20 minutes. Hot dog #2 was around 29 minutes. They struggled to get people popcorn and bags of tortilla chops with hot cheese product aka nachos. The staff was very friendly and apologetic. They all seemed to be working very hard but not at all capable of a dealing with people wanting snacks while they watch a movie. Saw a suit wearing manager guy walking around taking notes on a clipboard. Maybe pick up a popcorn scooper and start hustling some popcorn to help out? Met up with my wife who went inside to hold seats. About 15 minutes into the movie the sound stops, lights come on and the curtains partially close. Wtf right? Now I’m eating a cold hot dog (a gentleman always gives the wife the good hot dog), I’m watching star wars with no sound and the curtains are blocking the screen. 5 — 10 minutes go by and they get it straightened out. This was my first time going to a regal theatre. Probably my last. This is definitely me complaining about some first world problems but nights out are few and far between with a baby human in the house.

The other negative reviews are on point about this hole in the wall place. This theater is badly in need of renovation and update.

A very nice convenient theater with underground parking (for which you must pay something, duh, this Is washington). Efficient and helpful staff.

It’s not the most modern theater with stadium seating and gourmet food, etc., but the staff is friendly, it’s rarely crowded, and everything is, as the three-​star review says, A-​OK. The theaters themselves are typical multi-​theater small theaters. The projection and sound are fine. The food is typical theater fare with a few nice add-​ons. The hot dogs are great. The lobby is small, but has ticket kiosks to make it easy to get in quickly.
I understand why reviewers might be frustrated because of the lack of the most modern amenities, but the 1-​star reviews are overly harsh.

One star is too much for this place. No AC, bad service, really dirty, trash all over the floor. We arrived early and one employee let us in, later another employee kicked us out and let us wait in the lobby.

Dirty disgusting theater. Popcorn and empty popcorn bags left lying around when you first walk in. Customers are visibly grossed out. The smell is such that I wish this place smelled like popcorn, but instead it smells like bo. Poor ventilation would explain it, as it is stuffy and unconditioned. Management clearly unconcerned about providing a quality experience – or at least not repulsing its customers. The worst I’ve ever been to. Ever.

Thinking a theater in Bethesda would at least be spacious and nice. You know something a bit more impressive. But walking in with a crowd, there were was only one ticket booth open (it was around 7pm on a Saturday evening) between the set of entrance doors from the outside and the entrance doors to the theater lobby. With the crowd, you had people lined up between these two sets of doors which blocked the entrances.
When you walk in you are greeted with a small lobby, the concession stand, massive movie displays, a photo booth and the ticket taker. Since it is such a small area, you aren’t sure if there was only one line to the concession stands or if there were multiple lines. A cashier behind the counter screamed loudly, trying not to sound annoyed, that there were several lines for the concession stand (that ran across this small lobby). To use the bathroom you had to go through the ticket taker. If your show wasn’t ready or you were really early, you can’t pass the ticket taker unless you had to use the bathroom. So if you have to come to this theater, make sure you’re not there too early or else you’ll be standing in the small lobby.
The manager seemed nice though. He was polite and didn’t let these two young boys come through past him at the ticket taker for I guess a rated R show. The boys turned back around and had to contact their mom. She later showed up and walked with the boys to the ticket taker. The manager also let us go to an earlier showing since we were there early and the showtime wasn’t sold out.
The theater was clean, but it seemed outdated. The theater we were in was one of those sloping down the hill theater. No stairs or steps.
Tip: There is an automatic validation scanner at the concession stand by the door. You scan your parking ticket and it validates it for a discounted parking price at the garage connected to the theater.
I don’t plan on coming back to this theater despite that didn’t have a nasty experience. I just felt claustrophobic.

Where is the underground parking garage? How can you validate my parking ticket if I can’t find the garage. Then the employee tells me the garage is around the corner. There are 4 freaking parking garages around the corner attached to the building.

Neighborhood movie theater. Watch the popcorn because they will mix lots of old with the rare freshly popped batch.
The Nathan’s hotdogs take forever to make, but who comes to the movies for a hotdog anyway?
Theaters are meticulously cleaned; but the bathrooms are in need of rehab, desperately. :-)

There was no air conditioning, and I literally waited in line for concessions for 25 minutes. And there were only 2 people in front of me THE ENTIRE TIME.

We saw a movie here a few weeks ago– enjoyed the movie, the rest was forgettable. We stood in line to buy tickets on a Friday night for awhile, then stood in line for awhile at the concession stand. We ordered pretzel bites, and we were told it would take over 10 minutes to make them (we said yes anyway, can’t have a movie without pretzel bites). The woman working the line then closed her line, and spent the next 10 minutes microwaving the pretzel bites, walking in and out of the back, microwaving some more, walking in and out of the back, etc. Seriously? 10 minutes to make pretzel bites? And you close your line to make them, and make one order at a time? How does that make any sense? We were both amazed and horrified at the inefficiency. By the time we got to our movie, it had already started.
Popcorn was good but slightly too salty (and trust me, I love salt). We asked for a medium soda, and they gave us a large (and charged accordingly). We were too annoyed about waiting for the pretzels to debate the 50 cent difference, although carrying around that monstrously large soda was sort of embarrassing.
The place was overrun with teenagers who were scantily dressed, as well as families with uncontrollable kids and oblivious parents. Our specific movie theater was quite small, but the seats were comfortable enough. I got sweaty while waiting in line for tickets, then our theater was quite warm as well. I love AC and hate sweating, and made a mental note never to come back for a summer date.
Overall, it’s in a convenient location, and I would come back here if someone asked me to. The theater felt old, outdated, and inefficient, but at the end of the day it’s mostly about enjoying the movie, which we did well enough. If they cranked up the AC a bit more, I’d be much more likely to come back.

Worst.movie.theater.EVER!!!
I’ve been to this theater a handful of times over the last 10 years and I avoid it as much as possible. I wouldn’t go he eat all if it weren’t for the fact that it’s a convenient location in relation to my apartment.
Every time I go, the theaters are dirty (they haven’t even picked up old popcorn from the last showing). I’ve been to the theater twice when the fire alarm has gone off in the middle of a movie. The last time, our theater smelled terrible — much like urine or throw up… just incredibly unpleasant.
I would not recommend going to this theater and I’ll be avoiding it from now on and choose Mazza Gallery just a few miles up the road.

Went to see Spiderman 2:
Was greeted at the door by a sign that said «purchase tickets at concession stand.» Which really should read «purchase tickets at the front of the concession stand.» I went up to one of the cash registers and the guy pointed me down to the front to purchase tickets.
The woman who helped us (has to be management), or I’m assuming cause she was wearing a suit. She was SO NICE! I heard her explaining how the regal points work to the person in front of me. She was just pleasant and very customer service oriented.
I read the times wrong and was running 5 minutes late for the movie, so I specified that I wanted to go to the show that had already started at 7pm. Without missing a beat, she read from a computer screen that there was still 6 minutes of previews and I was good. I had assumed that, but the fact that she took the extra time to tell me is just providing great customer service. She also hooked it up with a Regal club card which took a total of 10 seconds. While she scanned it, she told me all the places that I could use it. I wish I knew her name.
From the receipt it looks like her name might be «C.Shier». EXCEPTIONAL employee of Regal!
So I went to the bathroom and went in the movie with time to spare.
The screen was nice, super clear. The movie theater, like I said in my last review, is small. But because not many people frequent this movie theater during the week, I had a wide array of seat choices.
The movie was 11.50– which is average price– and great for downtown Bethesda to be honest. They give discounts to students, military, and senior citizens.
Seats are comfortable and arm rests go up. The sound was fantastic.
I have no problem with this great location that is minutes away from my apt.

A pretty average theater.
The seats are pretty comfortable but some of the theaters are awkwardly configured with an aisle down the center.
The past few times I’ve had not-​so-​great popcorn which is a total no-​go for a movie theater. Having worked in a theater in my younger days, I know it doesn’t take that much effort to make excellent popcorn so the fact that this place’s was bad (lacked flavor, a bit stale) is a sign.
Despite all the average-​ness of this place they still charge the same price as much nicer theaters. Inappropriate.

I came here to get away from the crowd for the opening weekend of The Best Man Holiday. The theater is somewhat dated. However, it’s a great spot if you are trying to avoid masses. Most of its theaters are small and only allow seating for about 100 viewers. I believe the largest theatre seats 300. Overall, my experience here was pleasant. The only complaint I had was that the seats in the small theater are all floor level and extremely close to the screen. Nevertheless, I would return to this theater.
Tip: park in the lot below the theater. The garage elevator lets you out directly in front of the theater’s entrance. The fee is only $ 5.

Have to be honest– I’m shocked by the amount of one stars for this place.
Okay there’s no stadium seats but I like the old fashion seating. I could see Iron Man just fine last night. All and all, I like the place. There’s not much riffraff, the staff is friendly and hey, the movies play just fine.
Few tips
— They validate and give $ 2 toward parking downstairs in the garage
— There are self serve kiosks in the lobby (no need to wait for the employee in the booth. Another antique I like about this place)

The only reason why I continue to come back here is because it’s only a few blocks from where I live.
To begin with, it is a small theatre, the lobby itself is cramped, especially when you have a lot of people. The lines can get pretty long, so go for the self-​pay machines if you must come here. The theatres themselves are small. Many of the auditoriums are so small that there is only one aisle and it cuts right down the middle of the room. With the auditorium being so small, it means that almost no one gets a good view of the screen as the seats on on the sides of the room. In addition, the screen is so high you have to crank your necks just to watch in. In some of the larger theatres (there’s only a few), the experience does not get better. It’s not stadium seating so it’s very likely that you’ll have to deal with a head (and it’s not so much the fault of the person sitting in front of you but rather the way the seats are) bobbling around in your viewing of the movie.
The popcorn can be a bit stale at times and is not flavorful and sometimes the bathrooms can just be a mess. Unless you live within a 1 mile radius of this theatre like I do, I would say, go for another theater.