Ourisman Ford Montgomery Mall

I had an awesome experience here. Yes, the name is not clear, and signs are unclear where to go for Nationwide Insurance collision help. Once I sorted that out – workers were exceedingly helpful in pointing me to the right place – I got superb service. Terri-​Ann Henry was the customer service rep and she kept me up on each step.
After someone backed into me while waiting at a light, I tried to go through the other driver’s insurance, State Farm. It took them a month to track down the driver, who then lied and said I pulled forward into him. State Farm denied my claim. With $ 1400 in damage and a $ 600 deductible, I called my Nationwide agent who suggested I take my car to this collision center. I took it in on Tuesday, got an Enterprise rental there on the property, and got the car back early Friday am. They cleaned my car inside and out, and after a month of bad service from State Farm, it was great to be treated so well and have my clean car back., running well.

great service

First, the name as listed on Unilocal is incorrect. This body shop is the «Ourisman Collision Center – Bethesda» & Unilocal should get it right so that people seeking reviews can find the correct business
That being said, there is nothing to recommend this shop. When I took my vehicle there, I experienced:
1. Sloppy Work
.replacement part was not properly secured
necessitating a return visit
.poor paint prep left underlying defects visible
2. Abrasive/​Rude Personnel
.no qualms at all about treating customers badly
.clueless re the correlation between good customer
service & future business

No proper signage stating the dealership had closed. Its a collision center by Ourisman but no longer selling cars. Wasted time thinking it was still Ourisman Ford.
Make it clear what the building is for, Ourisman, instead of some cheap lawn signs!

I was in a major auto accident and it took 2 months to get the first set of repairs done, partly due to miscommunication between the employees, the insurance, and the mechanics at the repair shop. Also, they are mostly a body shop so if you think there is anything wrong with your engine, I’d suggest going somewhere else. Otherwise they will let you take the car home, and when it starts to have engine problems they’ll try to claim you were somehow at fault. Horrible experience.

I wouldn’t get another insurance repair done here. It’s about as efficient as you would imagine three companies under two roofs to be. Enterprise, Geico, and Ourisman all kinda-​sorta-​not-​really communicate. Encountered double billing, a withdrawn payment waiver, and a general disregard for inter-​company discounts despite corporate policies. Two requests for follow-​up were not fulfilled. Nice and earnest customer service only goes so far to make up for incompetence.

Had a great experience having my car repaired at this Ourisman after a hit-​and-​run. I have had my car repaired at another collision center in the area and had a poor experience, but this shop was efficient and the staff was very friendly. Their customer service was great – good hours, easy to make appointment, did not have to wait, they photograph your car before you leave to ensure they don’t cause any additional damage, etc. I was called with updates by the staff within a day.