Fortuna’s

Solid 4 stars. I don’t own Louboutins but I took few if my favorite pumps here that I wore for 5+ years. One of them a dog had a chew party with it when she was a puppy. Fortuna had it re-​re-​repaired the heel, glued and painted it back. They also re-​soled all the heels with a Vibram sole for 40/​pair. I have to say being completely spoiled by Atlantic Leather in Richmond, I think I might have found a suitable replacement.

Excellent cobblers! Three years of shoe and bag repairs, never disappointed! Complete, thorough and with passion. Worth the trip and every dime. Just wish they were open on Sundays.

I badly scuffed up a new pair of Septieme Largeur oxfords while breaking them in. I was convinced that the shoes were ruined. I took them to Fortunas expecting that they would not be able to do much for the problem. To my surprise, the shoes looked brand new when I picked them up. I could not tell where the scuffing had been. In addition, they stretched the shoe for me so the break in process was shortened remarkably. I cannot say enough to commend the good folks at Fortunas.

I have been going to Fortuna’s since childhood, having grown up in the area. I recently brought in a pair of tan patent leather shoes for a redo of a mess they made the first attempt to repair the toe area. When I picked up the shoes there was a huge stain brown stain on one of the shoes. When I inquired, the cobbler was quick ti say that I brought the shoes in this way. The owner went on to say, well you can see that we wear gloves. When I spoke with the manager/​owner further, she arrogantly brushed me off as if my business didn’t matter and the problem was mine. Furthermore, the repair they did was less than sub par, with gaps in the leather and glue that had leaked on the sides. When I mentioned that I would never be visiting again, the owner arrogantly said, I’m sorry. Oh well, I guess they don’t realize the power of, word of mouth, SORRY!”

I have a pair of Cole Hahn slip ons, the most comfortable shoes I have ever had. My dog mistook my closet for a buffet, so she nibbled away at the Cole Hahns one day. I thought they were irreparable. I kept meaning to throw them out. Fortuna’s is around the corner from work so I dropped in one day just to see what they said. The shoes were repaired and polished within a week for $ 30. Replacement would have been about $ 130. The shoes are good as new, and will last many years if I can keep them away from my evil dog’s clutches. My wife has been going to Fortuna’s for years for shoe and purse repair and highly recommends them.

Snappy, rude, annoying gay man at the front counter. Couldn’t tell if he gives a shit what you’re talking about, or if you’re talking at all.
Very poor customer service and would not recommend this to anyone who I care about.

Highly unprofessional! I brought in a suitcase for an estimate, they said they’d have to call me Monday. Oh and they needed a deposit. They didn’t call. When I called they said it was fixed, and I owed another $ 20. Then they lied and said they told me the cost. I don’t even know how good their work is, but their attitude is so shoddy I won’t be back.

I have been going here since I needed my first pair of loubis re-​soled and haven’t regretted it since! I take my brand new loubis in now to get soled before scuffing them up on the streets. I don’t use the vibram soles but these other brighter red soles they have at the store that offer traction, protection, and look really nice! It costs $ 40 and takes a week, but is worth the wait!
I will continue going to them to protect my favorite pairs of Christian louboutins :). Thank you!

This is the place to go for efficient and HONEST luggage repair. I originally went to Bethesda Shoe & Luggage Repair because the zipper on my luggage had only 1 link off track. I was told it would take 5 days to repair, and would cost me $ 20. I did not leave my bag, thinking that the wait was too long and the price was too high.
Instead, I took my bag less than half a mile to FORTUNA’S and I am not exaggerating when I say that the man FIXED my zipper completely in less than 2 minutes and didn’t charge me a dime. He said it was a simple fix and he was obviously more honest than the first spot. All of my repairs will be at FORTUNA’S!!!

WORST WORST WORST… Do not go! I don’t even want to give them one star. I took my Louboutin’s here and they did a horrible job repairing them. They were damaged and scuffed far worse when I picked them up than when I dropped them off. They did such a poor job repairing the heel I had to take them to another cobbler the same day to fix their mistake. Please don’t use them or at least take pictures of your shoes before you drop them off. They are extremely careless and do poor quality work.

Fortuna’s employees are very nice, you walk in and they take care of you immediately. Their prices are very fair and affordable. I needed my taps fixed in an emergency and they did it in less than 10 minutes for around $ 10! Great place to check out if you have shoes you need to have fixed or even purses!

I have brought countless number of shoes and handbags here and have always left a very satisfied customer. They do a great job with sole and heel replacements. I’ve also had a pair of Sergio Rossi suede shoes that I thought were ruined — not so! They were cleaned up and looked brand new! They also do a great job with Christian Louboutin sole replacements and do a wonderful job with repairing purses. I brought in a large Chanel bag that had one of its chain handles detach from the bag — the repair job was flawless, the seems were matched up to the original Chanel seems and I’ve never had a problem since. Definitely recommend! Great place with a great reputation. I’m a customer for life!

They have been here for years, the guy with the piercings is so awesome. i trust him with my Manolos and my Louis Vuitton handbags. He repaired a bag and did a great job and he was the only one that could fix my dr scholls!

This place is exorbitantly expensive for the quality of the materials they use to replace heels. I have had several pairs of heels replaced by Fortuna’s. After a week, my heels needed new ones. If you’re not in a rush to get your shoes fixed, I would recommend finding a different shoe repair vendor.

I absolutely love this place and after seeing the mixed reviews I had to write about my experience.
First, I took a $ 700 leather purse to get cleaned there — it is a light brown color and had stains on the bottom/​back of it from wearing it w/​dark blue jeans. When I dropped it off they told me that they would not be able to remove the stains, but that they would clean the bag and seal it for me. I paid $ 70 for the job. I was SO HAPPY when I picked up my bag and I found that the stains were barely visible! He said they had to clean it 3 times to lighten it as much as possible. It looked so amazing and was a lot better than I expected. Plus, he gave me great advice on caring for my bag moving forward.
Additionally, I took in a pair of nice brown leather boots to be cleaned and treated. They did a great job for about $ 40.
I know that this place is not super cheap but I have never been unhappy w/​the work they have provided. And everything has always been completed in the time they guarantee up front.

DO NOT GO THERE!!! I had to to go back three times! they never got it right. I finally gave up and had my shoes done by Silva in Silver Spring. I went to Fortuna because of an article about the business featured in Bethesda Magazine. My experience with them was awful. I would never go back. I brought a simple pair of Banana Republic loafers in to be resoled. I asked that they match the original. When I got them back, they were messy with glue. And after less than a week the soles were falling off. This happened twice. Then one of the heels came off. The topper is when I came back the third time and the guy told me the sole I had chosen was wrong for the shoe. Are you kidding me? It’s the customer’s fault? Really? Never did I get an apology for the incredible inconvenience and I did not get my money back either. DO NOT GO THERE EVER! EVER! EVER!!!

My favorite work shoes are these mary jane heels that have a button that’s attached with elastic on the strap. I wore out the elastic on one side, and it broke, so I took the shoes here for repair.
First, they charged me for replacing one elastic, but replaced both (which was cool). The part that was not cool was that they made one elastic much shorter than the other, so I had to haul the shoes around until I could get around to having them fix it. When I finally came in (almost 4 months later), I had lost the repair tag — but I guess they recognize their work, so they fixed the shorter elastic for free.
So as a repair experience, I give them 2 stars.
Why the extra star? Well, they actually carry a great selection of things that will keep your leather products looking new. They carry Apple Care Lotion (which is the BOMB on handbags) and won’t clog the «pores» on the leather the way silocone products will. They also have some good suede renew sprays.

I had a pair of Christian Louboutins re-​soled with the red vibram rubber soles. From their website and pictures posted, they had me sold. I was excited to get my shoes back. I paid $ 35 when I dropped them off and I picked them up a week later. When I picked them up, I was in a hurry so I just opened the box to make sure my shoes were in there and quickly left. When I got home I inspected my shoes. The «red» rubber sole was more of an orange color. It did not match the original red sole at all. They cut too much of the original sole off and they even messed up the Christian Louboutin logo by cutting into it. There was dried up glue still on my shoe. I was so disappointed.
I contacted Fortunas and explained to them why I was unhappy and they told me to bring them back. This would be my third time going back to that place for these shoes. A week later, and my fourth visit to Fortunas… the rubber sole was darker however nothing could be done with the messed up logo engraving… and there was still dried up glue everywhere on my shoe.
I am completely unhappy with the end product and service of Fortunas. Do not go here if you’re thinking of adding rubber soles to your designer shoes!!! They will mess them up!
If I could I would have out ZERO stars for this review but that wasn’t an option.

Fortuna did a great job replacing the worn heel on my boots! I had them re-​heeled once, managed to walk around enough to wear them down again, and went back a second time for another great job. The price was also reasonable. If I still lived there, I’d definitely go back!

I’ll preface this review by saying that I’m EXTREMELY PICKY about my shoes. So when the manager at Nordstrom in Bethesda sent me to Fortuna after I asked for a shoe repair referral, I was expecting perfection. Eh. I’ve had better. They’re extremely expensive. And when I asked them to do things that I’d had done at my previous cobbler (back in Santa Barbara), they charged me twice as much and did half as nice a job. My favorite pair of suede heels has never been quite the same since I brought them to Fortuna — the velvet was a bit water stained, and when they «repaired» the water damage, the suede got a bit «crunchy», if that makes sense. It doesn’t have the same soft feel it used to have.
I’ve had shoes re-​heeled (that little tip on the bottom of a high heel, that little nub, I’ve had those replaced), Cat’s Paw rubber soles put on my shoes, and shoes cleaned and polished here. I’ve never been overly impressed by the results. I’ve even had a leather bag cleaned/​repaired, and while the job was good, it was so expensive I feel like it was a draw at that point.
I’m going to be shopping around for a new cobbler. For this picky shoe girl, Fortuna’s just doesn’t make the cut.