Express Dry Cleaning 4 U

I second the «Jake A» review below. I have been using Express Dry Cleaning for about a year with zero issues. The free pick-​up/​drop-​off service is really what sets them apart. They pick up very promptly (when I place an order on their website, it’s usually picked up within a few hours), and drop off like clockwork 48 hours later. The prices are lower than my local dry cleaner. Although they rarely answer the phone, I think it’s because they’re out making drop-​offs and pickups and don’t have a dedicated person to answer phones. They answer emails promptly. Overall, I think they’re highly under-​rated. The review from «Peter B» looks legitimate, my only comment is that it was three years ago and perhaps their service has improved since that time.

So when I saw Peter B’s comment on about this company I felt compelled to comment. I have been using their service since 2009 and while there have been a few issues here and there, the issues were resolved with little problem and with high quality customer service.
I get a pick up done about once a week and like clock work 48 hours later the finished product is on my door step. Since starting to use their service I have moved twice and had no issues with updating the location for pick up and drop off.
Thea is the owner of the company. She is respectful and runs a tight ship. I have told lots of people about this amazing find of a company.
I will continue to use this service for as long as they are around and this is one less errand I will have to run.
Thanks Thea. Keep up the good work.

I used Express Dry Cleaning due to its pick-​up & drop-​off convenience, where I could drop my bag off at my gym and have my clothes delivered directly to my house. Prices were very competitive and everything was going well.
However, I recently had a suit and two dress shirts go missing. I called Express to inquire about this, and they asked me to provide proof of purchase of the specific clothing items so that they could reimburse me for the value of the clothes.
Unfortunately, upon my providing of this information (which I was lucky to even have, I am not sure why I still had these receipts), the manager, Thomas Avakian, informed me that he had checked all of my recent invoices for the missing items and determined that Express was not responsible for my lost clothes, and therefore would provide no reimbursement.
Also, please note that this process took place over roughly 5 weeks, where I had to continuously follow up in order to speak with a representative.
I STRONGLY DISCOURAGE USING EXPRESS FOR THE FOLLOWING REASONS:
1. Unlike a dry cleaning service where you personally travel to their location and receive an itemized ticket as proof of what you are leaving the cleaners, express simply has you leave a bag of clothes outside your home (or drop off a a gym, as was the case for me initially). Because of this, you the customer have the burden of proof in the event clothes go missing (see above). The manager Thomas, claims «that he does not lose clothes» and was extremely arrogant about this claim, failing to provide any sufficient evidence of control mechanisms to prevent losses of this kind.
2. According to a recent invoice (which was not provided to me until over a week after I had requested it) I had dropped off a «black suit» and «8 shirts», which was consistent with the dark navy blue suit and two shirts that went missing. Thomas refused to acknowledge the possibility that my suit may have been mistakenly identified as «black» vs. «dark navy blue», because they «don’t mess up color identification». Again, you don’t get a ticket from them, the burden is on you.
USE AT YOUR OWN RISK. I had a very fine experience with them until something went missing. After that, their customer service could not have been worse.
Contact information for your reference:
Thomas Avakian cell: 703−850−7617