Crawford Tire Inc.

Stay away from this business. They will charge you unnecessarily for repairs. For example, I was told that my car would not pass inspection because the «service assembly» on my light needed to be repaired. When I later found out that the «service assembly» was putting in a light bulb, and that they were planning on charging me $ 30 ($ 1.90 for the bulb, and $ 28 for the one minute labor of twisting it in) i became upset and it set the tone for what my relationship continued to be with them. I also found that the personnel at this garage were very rude, and did not do a good job of making me feel like a valued customer. There are many other good garages in the neighborhood– truly, don’t waste your time and money on this one.

Neighborhood tire and auto store we have used several times successfully in the past. This afternoon my break light went out. Saturday afternoon is not ideal because most service isn’t open till Monday morning. Called Crawford an hour before closing and Mark Miller the manager was able to squeeze me in. Very much appreciated and will certainly return. Price was right and service with a smile.

Dropped my car off first thing in the morning for an oil change and tire rotation. Didn’t have an appointment, just asked if I could drop it off and pick it up later, and they said no problem. Car was ready around 1pm, walked in, paid for the services and picked the car up. It was easy and hassle free. The guy who helped me was very friendly. They didn’t try to sell me on anything or call saying other parts of the car needed replacing. No complaints here!

This place offers excellent service for tires. I called ahead to schedule a tire rotation and wheel balance (since I have Goodyear tires, I have these services free for the life of the tires). They were very helpful on the phone, and I made an afternoon appointment for two days later. I arrived 10 min. before my 1:30pm appointment. The gentlemen in the lot helped me find the one unoccupied space I could park in (the place was packed full of cars). When I went inside, the salesman asked what I needed, put my info on the system, checked my old receipt to make sure the services would be $ 0, and then took my keys and told me it would be one hour. He was very efficient and yet also polite and patient.
I went to the Safeway down to street to do some work at the café there. I do wish they had a coffee machine and wi-​fi available in the waiting area so that I could have just stayed there and worked.
Nevertheless, about 2:15pm, they called my cell to tell me my car was done. Hooray! It was even done a little earlier than predicted! I retrieved my car easily from the salesman, and the work they did seems to be satisfactory to my admittedly untrained eyes. I will update if I experience any problems with my tires or alignment in the future. I definitely recommend this place for basic tire services.

After being told from the dealer that my honda needed brakes front and rear and a bunch of other maintenance work that was quoted for $ 2100.
I called Crawford tire and ask for a quote. They told me would be $ 1300. I made an appointment and they called me after checking the vehicle over and told me that I didn’t even needed brakes. I had about 10,000 miles left on them. They did perform the maintenance that the vehicle needed.
They were honest and did a good job. Leaving the dealer and taking my cars there for now on.

Not impressed. Went there for what I thought would be a quick stop to have a burnt out brake light replaced. I was quoted $ 25 for the job and was told that my car would be «right out.» About 40 minutes later, a mechanic came out and said the other light in the same housing also needed replacing. Not wanting to argue or spend any more time on the repair, I agreed, thinking that at least they’d be able to get me on the road soon. More than an hour after I came in, I was called up and given the final price of $ 50. I have no idea how replacing one additional bulb in the same taillight could possibly cost an additional $ 25, especially since the cost for parts was less than $ 3 for each bulb. Needless to say, I would never take my car here for a more costly repair (or tires). I’d give this one a skip.

Awful customer service. We have had multiple shops tell us that they didn’t flush the power stealing fluid, however they insist they did it instead of redoing the process to reassure it had been done. I will never take my cars there again.

i took my mini cooper to the dealer yesterday for a standard check up, and the service rep informed me that i needed to get my wheels aligned. being a poor student, i started searching online for a shop that would perform the service at a cheaper price than the dealer’s quote.
when i called crawford tire to ask for an estimate, the man on the phone asked me for the make and model of my car, then quoted me $ 79.99. believing this to be the cheapest deal i could get in the area, i scheduled my appointment for the next morning.
i ended up being charged $ 97.99. when i asked why, the service rep told me that my mini cooper is a «specialty car» because it is associated with BMW and it is «not a chevy impala.» he also informed me that i was getting a deal because they normally charge $ 121.99 for a wheel alignment on a specialty car. he failed to explain why i was getting this «deal,» although he and his colleague spent a good few minutes equating the mini cooper with a BMW and trying to convince me that the mini is a luxury car. actually, the cost of a mini cooper is a fraction of that of a BMW, and even that of an impala.
i think the bait and switch i suffered today is SHADY, and i warn you not to trust a phone estimate from crawford tire. unless you drive a chevy impala. but even then, they might charge you a random higher price anyway, insisting that the impala is a «specialty car» because the game often raps about it.

Stay away! They do not honor sales of merchandise. When I tried to return a defective battery, they refused to take the return and had the attitude of get out of here and leave us alone.
How do they stay in business with customer service like this? Go to Merchants Tire up the street and save your dignity.

Great setup here.
The guys had to replace all 4 of my tires ($ 475 — but depends on your make & model). They give you the estimate on the phone before driving there. For an extra $ 10/​tire, they will insure them and replace them if a tire is punctured for the life of the tire.
There’s a Barnes & Noble around the corner with a Starbucks where you can bring a laptop while you wait. It took 1.5 hours and overall was super easy.

I am not a ‘take the initiative’ type of person when it comes to advertising for a company that has good service. I guess I am a bit lazy most of the time — or truly believe in the power of word of mouth.
Well, this time I acquiesce that I have finally gotten over that hump.
I am a born and bred city kid, with little to no car experience. My bf, however, is obsessive and can detect most cars by just hearing the motor, etc.
A friend of mine turned me onto this place (she, by the way, had driven from the san fran bay area to d.c. in a twenty year old truck you need to physically climb into, that was previously owned by her brother a professional atv driver — i.e. the truck was the biggest, dumpiest looking thing ever).
If they would take care of her monstrosity, then they could handle someone who only discovered her completely flat tire after the d.c. dmv emissions inspection station staff started cracking up when she arrived (btw, they filled me at the truck vip line up with enough air to get me home, thanks dmv staff!).
So, even at twenty-​two I hadn’t know what a flat tire feels like.
Anyways, these men at Crawford tires are extra-​ordinary. They treat me like a chic, yummy mommy from Potomac even though I can overtly be judged as a poor, young professional.
They charge only for what they find. They periodically call letting me know what is happening to my car throughout the day it is there. And show little worry when I tell them how scary the car sounds/​drives, and worse, and how little money I have to pay them. I’ve heard ‘don’t worry’ from almost every phone call I have had from them.
Nothing is a problem, and they have even helped by budgeting for cheaper parts/​little to no labor costs to make sure I am safe and on my way.
I really heart them, and highly oh so highly recommend them to anyone who is moving/​living/​or has a loved one in the d.c. area. They make my bf on the either side of the world feel happy knowing I am safe in my little, dented car. And that’s all that matters.