Citibank

Unlike the other reviewers, I had a very positive experience at this branch. There were several metered parking spots right next to the branch. The customer service agents were polite and helpful when I came in to open a new account. I did have to wait 10 minutes or so before someone became available to help me.
They successfully pulled up my inactive On Campus account from over a decade ago and used it to quickly build on the regular checking account they opened for me. I had several special requests and questions, which they handled professionally and easily.
I give this branch a 4-​star because there are very few customer service agents. If it became busy, you would be waiting in line for a while. Also, they gave me the wrong Routing Number for their bank and did not set up my mailing address. Not having any checks, I could only use it to make in-​person withdrawals during business hours (which is what I want).

After my experience with opening a business account at this branch, I would not suggest doing business or opening an account at this branch.
We opened an account for new business. After 3 months of hard work, received our first client check for a large amount. The branch kept putting our account on hold, and the only way, I could do it was getting in touch with our personal banker, which was very difficult at times.
After the 3 hold on our account, we get a call at 6AM that he’s closing the account and mailing us a check. No reason at all. Just following instructions from the bank.
You can imagine how this significantly hurt us in the critical time of our new business with setting up payroll, getting new office space etc.
I’m not sure the reason why our account was compromised and since Citibank couldn’t tell me, I’m going to assume the banker didn’t setup our account correctly, because one thing that was cited was missing documents.