Bone Jour Pet Boutique

Took my dogs there for the past 15 years and always pleased with their awesome work. Go for a run with my Sunny who is turning 12 soon and everyone keep asking me if he was a puppy. Thanks to the groomer name Sandra !

I have used Bone Jour before and been happy with the service but today was a totally different experience. When I dropped off my dog I explained he could not be cut too short as he has numerous skin tags. The woman at the front desk started to argue with me that my dog was completely matted. He was not. I told her he may have some knots on his stomach area but I had been brushing him several times a week. She insisted he was matted. He was not. I again explained about his skin tags and said if they cut him too short they would cut his skin tags. If they did not want to follow this instruction or scissor cut him and charge more, they should have said so. They also told me my dog would be ready between 11 and 1. I did not receive a call until after 2pm. My dog was scalped. His skin is very raw tonight and several skin tags were knicked. I am very irritated and my poor dog’s skin is too.

have been going to BONE JOUR for the last 5 years. i really appreciate their kindness, care, and patience with the dogs. always accommodating their needs and mine! BITSY AND FRANKIE look gorgeous when groomed!

Another fantastic outcome for Henry! He has his summer cut and is ready to frolic about town. 4^th appt, each consistently excellent.

ok, a friend recommended this place and told me to look for sam, my dog is very sweet and friendly and old 15 maltpoo about 10 pounds, when we walked in the person at the reception tells me oh he is old :-/​i was like, ok yes as u call tell, then she told me to sign a paper saying that they r not responsible if sonething happen to my dog during the grooming because hes old :-/​/​/​i took him at the same spot in alexandria for 9 years and never never had any issue, even when i moved to toronto for 6 months we didnt have any problems anyway i signed the paper, then a guy walks in with a small, younger dog, then she greets: oh he is sooo cute! i was like?! WTH?! so unprofessional, then i ask to see the groomer, and the answer was like no, may i see the place, no, i was really not happy to leave my dog there.
Then one hour later they call me to say that my dog was having an anxious attack?! i went back grab my dog and they say oh we will not charge for give him a bath, i was like, well thats what i expected the least once u guys did not do what i was expecting.
this place is ridiculous, rude, no professional and Ill NEVER NEVER be back!!!

I bring both of my shih tzus to Bone Jour for grooming. Bone Jour seriously does the best grooming, even better than my groomers in NYC. The prices are more than reasonable for the quality of the work. Highly recommend them.

I have used Bone Jour for years and they usually do a good job. This last time will be my last. First they lost my «card» which describes previous services. After picking up my dog I noticed that her paws were bleeding. I brought it to the attention of the attendant who then asked if I had requested that they cut her nails as short as they could. I hadn’t. Sorry, I can’t deal with anyone who tries to transfer the blame to me for something like that. For as much money as they charge, I expect better customer service. WIll be looking for another groomer next time.

We have two poodles, both of whom we groom here. We have had them groomed at several other places including petsmart, and will never return anywhere except here. While it is a tad pricier, and often takes longer for my dogs to get in and out, it is worth it for the quality hair cut they get. I have not been to ANY dog groomer who could groom my two poodles as well. One of them is also a behavioral wreck and probably couldn’t be groomed with any other less patient groomers. It can take a while, often the dogs are there for several hours, however it is worth it for the quality hair cut. There is not another groomer in bethesda that is worth going to.
I would recomend making an appointment in advanced as slots fill FAST.

I started bringing my Golden Retriever here for about 2 years already and he loves coming here!
They always do a great job with grooming. Its pricey but totally worth it.

We’ve been taking our dogs here for years and although it can feel a little pricey (our current pup has long hair and very furry paws that require extra attention), she always comes out looking great and smelling clean. Lots of people compliment her haircut. There was really only once when I thought the cut was not good and let them know I was disappointed and they took 20 percent off the total which I felt was a good way of handling the issue. Also, I truly appreciate that groomer Theresa takes extra special care. She noticed our dog had developed an abscess on one of her nails that we had not noticed (see extra furry paws above). She told the front desk to give me her cell so she could fill me in on what she did and how we might prevent the problem in the future (also strongly recommended a vet visit asap.) That’s the kind of «extra mile» that I appreciate. Plus I love being able to support a local small business.

I brought my dog here in November after making an appointment for a hair cut (his first). When we showed up, they claimed that the appointment was only made for a wash, and that they couldn’t cut his hair. I was annoyed, and someone that subscribed to a «the customer is always right» would’ve made time to cut his hair, but they didn’t.
My appointment was at 10 am and they said he would be done by 3. Five hours for a wash seemed a little long. However, he wasn’t out until almost 5 pm and when I continued to call back after 3 when I thought they would be finished, not only did they underestimate how much longer it would be, but she got increasingly more rude to me. I wasn’t really annoyed until she rang me up and it came to $ 80 for a wash, and no cut, for a 40 pound dog. The quality of the wash was good, but for the price, service, and number of hours they kept him, I will not be coming back.

I have a std poodle and a neighbor recommended this place since she had one too. However, she said there was only one good groomer and I chose that one indeed. It was true, yes, this one groomer was really good, the place is otherwise not great with cuts (tried also other groomers there, did not like it, no attention to detail what so ever such as nails or head).
I would otherwise give it 3 stars if it was not for the owner who is a lady with a fake smile and slimy manners, does not radiate trust at all. We had a few episodes and conversations with her, and all I can say I do not put my money in business run by people like this, though I would any time return for the said groomer. She runs the place like it was Pet Smart in the sense of customer memory (that is not to say that I think Pet Smart is bed, it is simply big), and I think people go there expecting more trustworthy and customer oriented small business, but experience a rather impersonal, fake and unfriendly treatment by the owner. Another thing I did not like about the place is the lack of transparency, it was not possible to see the whole place how they treat dogs, etc. They let you see only a bit of the whole place. My dog was not v. happy going there and she would return upset, but to be fair it is hard to judge based on dog’s reaction.
In sum, for our (only this one) groomer, five stars, for other groomers and employes as well as ambiance three stars, for the owner/​manager zero stars. In total, yes, «meh, I’ve experienced better» and will not return.

Took my puppy to petsmart, and she had two horrible experiences. I looked on Unilocal to find a place nearby to use as my new groomer, and this place was amazing. Drop off is in the morning and they call you when they are done. Everyone has complimented my dog on her new haircut, when they said her haircut looked poor every time after I took her to petsmart. They also have some cool treats to buy and give to your pet after if you want. Definitely going to use this place again.

heard good things from my friend who owns 2 yorkies
she said her friends who have yorkies also really like it
here and that is why im giving it a 3. because it might
have just been a bad experience for my dog.
my yorkies cut was horrible. it was uneven. and she seemed
frightened when we went and picked her up. it might be
because it was her first cut but i def wanna try other places
before returning. if we even decide to try it again.
i assumed they would be good because of my friend but idk

My Chinese Crested has been groomed at Bone Jour for over a year and we couldn’t be happier. The prices are reasonable for this area and the employees are always friendly. Most importantly, I always pick up a happy dog who looks great!

WOW! I have been SO impressed with all of the staff at Bone. You can not beat the personal touch! Joanne, the manager, is wonderful, and it is because of her and the wonderful groomers that I continue to bring my dogs back. I have never even once been unhappy with a haircut. Visit their website or call and get all your questions answered, then you’ll see what I mean =)

We’ve never boarded our dog there, but we have had numerous hair cuts there. We have a dog with a sort of unusual cut, and they have always done a fine job (although we did have to provide them with a lot of photos…). They’re efficient and clean. There’s a small pet boutique with leashes, treats, etc.
Of course, it being Bethesda, the cuts are expensive, but in my opinion, worth the money.