Gillece Plumbing Heating & Cooling

Heavily mixed for me, if it was just about Gillece service and treatment, I would be at a 1. However, the actual rep that came to my house was knowledgeable, fair and surprisingly upfront about my options. John Smith is an individual of great character who I would highly recommend.
As for the Gillece service, I will preface by saying that it was a polar vortex type situation so some delays were expected… but this was really unacceptable. I called on Friday morning at 8:30am for service and was told I could choose a service window of 9 – 12. While they were fairly good about caking with updates, the fact that they knew no one would ever be able to come in that timeframe and still offered it as an option was so misleading and frustrating. I had someone at my house all day waiting for a plumber who never showed. Saturday I received 2 calls in the morning advising they would try to get to me in the afternoon. The follow up call came at 9:36 that evening to let me know the status and that they would not be out that day. They rescheduled for Sunday morning. At this point I was ready to pitch them all together but they did agree to waive the service call fee (only after I had a big fit on the phone about their practices and pointed out that they gave me unrealistic time expectations on multiple occasions).
Finally I got a call at 7:30pm on Sunday saying a gentleman was on his way. Since this was not an emergency issue and they had mentioned being done by 5 on most days, I was taken unaware. All ended well but what a fiasco. They are just lucky my frozen pipe had not burst as I initially thought. By the time they showed up, it was no longer frozen.

The AC went out after a return from vacation in July. I couldn’t get a repair technician to come out, and remembered being stuck behind a Gillece truck. I called them and got a quick response someone would be out in a few hours. I wish that I never called them. The technicial Ron something was nice enough, but immediately told me how everything was wrong with my install. He then said my AC just needed a fuse breaker. I understood the repair was for $ 99 dollars to get the system up and running. Ron showed me a book of prices and told me that normal the part would cost hundreds of dollars.
He then start the horror show about how my system has never been cleaned, and it is time to replace the entire system. He pulled old articles from consumer reports about things destroying the air quality of the house. I didn’t mind as I was getting my AC fixed for $ 99 bucks. I handed him my card, as I let the dog out, and he gave me a hard sell about there units. I didn’t have the cash to spend even if i wanted and he was on his way. I was checking my bank balance, and saw the charge was from Gillece was for $ 519 dollars. I ran downstairs to look at the receipt and panicked when I saw the cost of the fuse was there for $ 419. I called Ron on at the mobile number and called the Gillece number to have get an explanation for the cost. Ron did not answer and the customer rep said someone will call me back.
I was pissed and too trusting, but that wasn’t the end of it. The AC never fully recovered, and a day later stopped all together. We turned it off as the temp was very cool outside, the next day it started up properly. On the 3^rd day, the unit stopped and would not push air. We called Gillece back demanding we have someone fix this problem, as we paid $ 519. We got a new technician (Steve, I think) and his supervisor Will. They said the evaporator coil has a leak and would cost thousands to replace. They then said it didn’t matter because we have a crack in the furnace, heat exchanger. That he had to put a sticker on it, and that if he hadn’t found it we would have been seen on the news. He gives a hard sell to my wife asking if she was having headaches, and of course she has which is caused by the heat exchange leaking. I know this is long, but you must understand my pain.
He then quotes that it will cost 12,000 to have the system ripped out and replaced with the approved Gillece models. The only part is we need to agree to this deal today. We him and hawwed at the price, but were about take it. We would even get the $ 520 dollars we spent pulled from the price. We explained its not the investment we wanted to make, and he dropped the price another $ 500. We considered using the Well Fargo financing they suggested but were turned down, thankfully. We were even going to get a co-​signer because we didn’t want to die in our home with two children. We finally accepted we couldn’t pull money from savings and 401k for this in a day. Steve the Gillece tech said «Well, I hope we don’t hear about you on the news». Will asked what will we do for air conditioning as the summer is not over, and the insulation of the house will make it unbearable. We told him we had some window units and would make do. He then explained he would take $ 3100 up front, and would give us a week for come up with the rest of the cost. That was temping, but still not something I could do since I recently lost my job. The things stopping me from making this deal with Gillece saved me so much later.
We called Steve Heating and Cooling for a second opinion. It turns out there was a leak at the coil, which could cost $ 400 to repair while a new unit would cost $ 2700 everything included. He checked the furnace and did not see the dangerous crack, but said if we wanted to replace the unit it would be $ 1800. He then said he would fill the R220 system, but said Gillece must have missed something as the system only had 2 pounds of refrigerant instead of the 120 pounds it needs. He said it would cost $ 600 to add more to get through the summer. We are still thinking about how we want to make this happen, but the panic is over. I will never call Gillece, and they refused to give back the $ 400 dollars for the fuse that granted us 3 days of air. We could have stayed at a hotel for that price.

Made the mistake of calling Gillece for a main sewer backup. They did the whole camera thing (After getting obstruction removed), said they could not get it through the drain, supervisor was at our house until 10PM trying to dig up front yard and basement that night. Wanted $ 7,000 all for a simple backup. Tried scaring us saying we would be shitting in a bucket if we did not fix it. Two years later and the drain is still fine and had a «Professional» plumber confirm. Plumber said the job they were trying to do he would do for around $ 1,000.
Gillece are a bunch of crooks and scammers. Every time I see those fucking commercials I want to punch my TV. Any 5 star review you see online is fake. Please do not use Gillece!

Came to the house quickly. We were having systemic toilet clogging problems. They took a look and said that it was a toilet problem —too old and pipes to small. They could replace each toilet for an incredible $ 1648.00 each!!! And that was the super special deal. It cost $ 65 to just walk thru the door, and then have to endure a high pressure sales pitch, and didn’t even unclog the toilet! A colossal waste of money and time!
Do not call these jokesters!