Bethel Bakery

Called and spoke to Sam to order my mother’s birthday cake. I gave her very little information, only that my mom loved lemon. Sam was so helpful and I ended up getting such a beautiful cake based on her recommendation. It tastes as good as it looked! I hate when I ask for recommendation and I hear «everything is good.» Bethel bakery is awesome!!!

I want to thank the people at Bethel Bakery for helping make my mom’s birthday celebration even more special.
I emailed them a photo of one of my mom’s garden gnomes along with a request for a quote for a gnome-​themed cake. Jodie e-​mailed me back within 2 days. Together, we came up with a little saying for a sign that would be sticking out of the «ground» next to the gnome.
I visited the bakery about 2 weeks before the party to go over any last minute details or questions either one of us had. Jodie was very thorough, going through the order word for word so there was no miscommunication. In fact, the decorator came out to make sure she understood exactly what I wanted.
They had the photo that I had emailed them attached to the order with notes on it, which we also went over & Jodie then transferred onto the official order. Everything was explained to me in detail.
We picked up the cake the morning of the party & were absolutely THRILLED with the final product. It was PERFECT! Of course, all of the beautiful artwork would have meant nothing if the cake itself hadn’t been any good. It was DELICIOUS!
Bethel Bakery has a stellar reputation & this is why. We’ve had ordinary decorated cakes from them before & they were excellent as well, but this was another level. The cake was a huge hit. Thanks again, Bethel Bakery.

I came here to get a custom cake for my girlfriends surprise 30^th birthday. I was really nervous because I wanted a cake boss quality cake and this was my first time getting this done. After this I’m officially 1 for 1 on really nice cake success thanks to Bethel Bakery.
I had a very specific vision of the cake I wanted and they took that image out of my head and into cake form as if they downloaded the image from my brain.
They let us try different samples of filling which they have a huge variety of. We went with Raspberry Cream filling but they have everything from peach to cookies and cream. The craftsmanship was so good that when we unveiled the cake she didn’t want anyone to eat any of it. This wasn’t cake, it was a work of art. I suggest getting a store cake to eat and this cake to just look at, lol.
I would definitely go back here to get another cake made. They have lots of size and flavor options and a staff that is willing to work with your vision and budget.

My very first negative experience with them– they have done MANY cakes– My wedding cake– Birthday cakes– all occasions really. I attempted to commission a Game of Thrones theme cake for my wife’s birthday– Ordering was over the phone– I asked if they had stock images or cake topper– answer was no. After all selections made, I agreed to submit ideas and images via email at their request and paid for the cake by credit card over the phone. I was warned of copyright– I asked how I tell on images– they advised they would let me know if I needed different images. Email immediately sent with images. Being curious I called later that day well before the end of business to see if all images and ideas were useable/​acceptable. I was told by a woman that nobody was looking at the email and to call back tomorrow. Really? Can’t check the email? Ok– no problem. Next day– nothing. Called at 10am– was told they did not receive email. I pressed them for answer on design and copyright– no answer. Called back an hour later– had to press them again to answer– on hold for a bit– 1 out of all the images are useable due to copyright was their answer. I said then let’s cancel the cake due to them not attempting to suggest anything else and my dismay of having to chase them to even give me an answer– let alone starting the whole process over. I’m then told it will be an 80% refund. Really? It’s great to know that the bakers are very talented because the customer service is just not there. Delicious product with a poorly led front end of the business. I stated that I have never had this much trouble ordering a cake and was disappointed. I asked if I could have all my money refunded and if not, I would no longer order from their business and submit a dispute to my bank card company. I’m on hold for some time and was answered with the refund was applied to my card and they would note their system to no longer take an order from me. Good luck guys!!! Your product is tasty– but the front end just ruined any future business from me or my family. It’s a shame because family owned bakeries are dwindling and at the end of the business day, customer service still reigns King. Classic example of what not to do, and how not to treat customers. I’ll have my cake from elsewhere, and eat it too!

Pricey, but worth the peace of mind.
We’ve used bethel bakery for years. It is expensive and there are plenty of other bakeries much more reasonably priced… but for a big event– it’s great to have the peace of mind.
Bethel bakery decorating staff does a phenomenal job. Their icing is delicious. Their cakes taste as though they may be frozen at times but the overall product is still above majority of their competitors.
They up charge for certain icings, filling, decorations… So yes, it can get very very pricey. But if you can keep it simple, it’s worth the splurge.

I want to say up front that this review is for the service of Bethel Bakery and not the quality of the product. We have ordered dozens of cakes from Bethel Bakery and they are very good. We ordered a birthday cake recently and called to cancel the cake a full day ahead of when we were to pick it up. We cancelled due to a weather forecast of 5″ to 8″ of snow. We were told that they found the order and the cake was not made yet but… because they have a policy of a 48 hour cancellation notice, they had to charge us 20% of the prepaid order. We have two other bakeries within a few minutes of our home. We have been loyal customers from Bethel Bakery for years. We drove 20 minutes, waited in the long lines, battled the poor parking arrangement just to be a loyal customer to a bakery that has great cake. It is ridiculous that you take our money for a phone call. In my opinion, the overall service and policies, have gone down hill over the years and likely a case of too big to care anymore. You should never forget what and who got you to where you are today. Be careful or soon there will be less people buying your awesome cakes. Goodbye Bethel Bakery.

I ordered a custom $ 175 birthday cake to serve 40 people 10 days in advance. We had two calls to discuss the options. I had to drop off 4 beer bottles a week prior and paid in full.
I Received a call morning of that they made the wrong size. I called prior to leaving my house in wexford to confirm that the smaller cake was at least done and was told it was. Arrived to pick up, learned there was another issue with there being string in the ice (choking hazard!!) and they could try to pull out the string. Why didn’t you do this hours ago!!!
I declined, ended up waiting over 45 minutes total from my arrival for them to bring it out. It was the wrong color, wrong size and I am not at all satisfied. They ended up refunding $ 40 from my order. So I spent $ 135 on a cake that was not at all what I wanted. Sorry– this was my one and only visit to bethel bakery. Not impressed!!!

I came here last month with some friends. We ended up finding this bakery with our Unilocal app because we were not very familiar with the area we were in.
The most noticeable thing about the bakery was how friendly everyone was!
I left with some mini cupcakes: almond cake with raspberry icing. They were very good! I may or may not have eaten the entire little box of them in one weekend.
They had decent variety, and seemed fairly busy. I would return if in the area.

After our wedding the comments we received most from our guests were with overwhelming praise of the cake. I even had non cake lovers say that this cake was the most delicious cake they have ever tasted. For the wedding cake we chose butter cream frosting with yellow cake and two types of filling, vanilla bean and pumpkin spice, which was AWESOME! Subtle, but so tasty and perfect for an October wedding.
My bridal shower was tea party themed, and they knocked the cake out of the park! The design was incredible! Thank you Bethel Bakery for making my wedding DELICIOUS!!!

Best bang for your buck in terms of cake prices, and I give their frosting 5 stars.

After learning that the Cheesecake Factory only has frozen birthday cake, I decided to Unilocal out the best possible alternative. And wow!
My wife’s second birthday cake had to be a Tiramisu. No trade-​ins! None, I was warned!
I drove down and met the lovely lady who explained sizes, options and what goes in. Carol was charming and had the appropriate sweetness in her demeanor.
Gosh, what a cake. It was moist, no «in your face» cream topping and just the right amount of coffee. Even the 2 day old leftover was a treat!
Upon my visits I also made sure I get the assorted goodies they had on display. We absolutely loved the Snowball. It has grated coconut on cream topped chocolate cake. Mesmerizing!
Can’t wait to go back and feel guilty after the indulgence.

Simply the best bakery I’ve been to in my lifetime. The cakes and donuts (with white cream inside) are like no other i’ve ever tasted.

Pittsburgh is blessed to have a ton of great bakeries. Two of the top are Bethel and Oakmont.
I prefer Oakmont as I grew up on it. I recently got to try some donuts from Bethel Bakery during a employee appreciation breakfast at work. The glazed donut I had was amazing! It was so light and fluffy but still delicious.
One Saturday with Bethel Bakery on my mind I grabbed my girls and we made the 40 minute trek to Bethel Bakery. Once inside I made a b line to the self help donut case. There were only three kinds of donuts left. One filled with cherries, one filled with butter cream and a pretzel shaped donut. Mind you it was only 11am in the morning. Oakmont Bakery would still be fully stocked at 11 am on a Saturday morning. If you know your donuts sell, make more! Business 101! The place is small and if it’s packed it can be rather tight.
So not wanting to disappoint my wife and daughter I did get a couple of each as to not make the trip a total bust. I just wish I had known that there were more of the three kinds of donuts left behind a glass case that could have been boxed up for me instead of me putting them in a bag and most of the filling oozing out before we even made it to the car to eat them. The donuts were good but, not worth the trip.
I wish they would have had more gourmet type cupcakes like Oakmont does. I saw at least 22 different kinds of gourmet cupcakes on their website but, there were none to be found during our visit. I guess you have to get there when they open at 7am otherwise forget about it! It would have been nice if they had a small seating area where you can eat your treats or something but, no, nothing. I must say though that the girl that waited on us was very nice and friendly.
At least I did get to try Frisch’s broasted chicken since they are close by so the trip wasn’t a total waste of time. South Hills, you can keep Bethel Bakery. I’ll stick to Oakmont Bakery any day!

Bethel bakery lost our son’s birthday cake order about 7 months ago. See previous review.
We’ve continued to use them because the product is very good despite higher than average prices. We’ve ordered several more cakes, plenty of cookies, and cupcakes since.
Everything has been fine.
I wanted to provide an update because I’m very happy with the business, and I hope they have instituted better quality control and checks.

Love Bethel Bakery! I come by every time I’m visiting family in the area. I typically go for the cookies with chocolate on top or the tea cookies with the jelly. My grandma gets cakes for birthdays and such over here and sweet treats to keep around the house, although cakes can have a bit much on the icing. I’m a fan for sure!

I decided to try this place out after reading great reviews to get a cake for the hubby’s birthday.
The exterior of this place is pretty unassuming… but once you are in it is a burst of colorful cupcakes, cakes & breads. I had a hard time deciding what I wanted and felt compelled to try all the beautiful crafted and presented bakeries… but the thought of all the calories kept me in check! Once I explained to the staff that it was my first time at the shop, she took time to explain to me in great detail on the different cakes, the flavors, the most popular items they have. Basically, she equipped me with all the information I needed to make my purchase which was immensely helpful.
I settled for the angel cake with the butter-​cream icing which despite being a fat free was DELECTABLE! The icing was not too creamy and had the right amount of sugar.
Overall: Delicious! Will definitely try some of the other items in the near future. Bethel Bakery, you have yourself a fan!

I’ve been a repeat customer for 6 years. Ordered everything from custom fondant cakes to custom cookies for my wedding and they don’t let me down.
The staff is very friendly!

I was referred to this bakery by some very trusted friends and I’m happy I listened. We ordered a sweet baby shower cake and mini cupcakes to go with the theme. Delivery was on time, no hassle, GREAT price and the taste? yummm.

Bethel Bakery is nothing special at all. Just go to Giant Eagle. You
‘ll save a ton of money and the cake will taste just as good. The only reason this place is popular with locals is because it USED to be good. The cakes are really nothing special. I used to work there. Everything is hugely overpriced because locals talk about it as if it is something unlike anywhere else. I’ve said this before, it is a local favorite solely to have a local favorite. Sincerely, find somewhere else and make sure you ask to try the cake. I promise you this place is forgettable.
And to the person who is talking about liking their doughnuts, THEY COME FROZEN IN A BOX ALL THEY DO IS BAKE THEM. Sorry if I’m being mean, but it amazes me that this place can still do as much business as they do. Go downtown and find some real bakeries. You should actually taste other cakes than Bethel Bakery and grocery store cakes before you just write a 5 star review…

This place has taste and value written all over it! The cakes, cookies, and pastries at Bethel Bakery (BB) are delish! I will emphasize their cakes are soooo good.
Also they won’t break the bank account, very reasonable prices and you almost feel like you should be paying more for what your getting — but shhhh don’t tell them.
I often compare BB and Prantl’s b/​c I feel like they are both superior cake/​pastry places around the Pittsburgh region, but Prantl’s is definitely alot more expensive and not that much better (although there are items at Prantl’s I’m willing to splurge on).
But don’t get me wrong they are both superb establishments and are probably comparable with regards to taste. But I was shopping around for cakes for a friend’s b’day and I always enjoyed Prantl’s novelty cakes in their display window, such as the burger cake and the pizza cake. That is until I checked out their prices — yikes! It was like $ 50 for the burger cake and $ 75 for the pizza cake.
Now I don’t know about you, but for that money I’d try my luck at baking this myself with a box of Betty Crocker yellow cake mix and some vanilla frosting, food coloring, and sub-​par artistic talent.
Luckily for my friend and for my own sake (and bank account), I went to BB’s website and saw the Pizza cake for a mere $ 21.50!!! You can’t beat that price and it looked amazing and I’d like to add tasted even better than it looked. My friend loved it and so did all the guests.
And to tell you how committed I was to BB’s cakes — I live in Shadyside (right near Prantl’s) and drove to Bethel Park just to pick up this cake.