National Tires and Battery

If I could give no stars I would. Very unprofessionally. Johnny is the most rude person I have come across in a long time. He has no business dealing with the public.

I wish I could give no stars. The customer service was awful. I went in to get my tires filled with air and there was an employee working in the back complaining about tire pressure checks. I don’t think he realized I was standing outside my car and could hear him complain, I heard him say «lazy mother f***** go down to the gas station, they have air do it yourself.» I informed the little red headed manager who was standing in the garage and he laughed it off and said «I didn’t hear him say anything.» I asked another employee if that guy was talking about me and he said he didn’t know.
In all I wouldn’t recommend going here, management is rude and not all but some of the employees were very rude.

Yikes!
Look elsewhere for service. Brought my vehicle here for oil change & alignment. The customer service from the start was sub par with the representative I encountered throughout the day. He was very short with myself & other customers, and rushed me to quickly sign the invoice I preferred to read first. Paid and left the establishment to find the next day that my car now leaks a lot of oil. Called this location to address the issue & encountered the same rep who was just as unhelpful. The call ended in me asking for a manager, mentioning that I did not appreciate his attitude, and he hung up on me.
Do not waste your time or money.

Had a couple of tires put on the other day and the service and work was outstanding! Chris and Steve know the meaning of customer service, a rare thing these days. I will be back!

Terrible service don’t go here. The receipt I left with did not match the original receipt I signed before they did the oil change and tire rotation. When I called to ask if they actually rotated my tires they said «yeah, the mechanic just accidentally deleted it from the receipt». So I basically have to rely on word of mouth from the mechanic that he rotated my tires. Just so sketchy and unprofessional. I’ll never return.

I had a nail in my tire. I decided to go there since I HATE Firestone. They fixed my tire in less than an hour and let me go for free! It made my day and I will be comming back!

National Tires and Battery provided a mediocre experience at best. I went in for an oil change because of their somewhat decent reviews and it was walking distance from my house. They also have a tool on their website where you can plug in your car, and they will tell you what kind of oil/​tires you need.
The downfall to this location is the wait time. Two hours for an oil change is ridiculous when I had an appointment. The appointment included a tire rotation, and I opted out since I had one a couple of weeks ago, and it still took that long. And man, the staff was sloooow moving. I’ve been to places where the mechanics are practically running to get people in and out, and I watched the one mechanic stand next to my car for 20 minutes doing nothing.
I’ll go somewhere else next time.

if I could give zero stars I would. went in for a routine oil change & tire rotation… the technician Orrey, took the time to bring my immaculate air filter into the waiting room to tell me it needed changing. I declined, paid for the service I requested & left. when I got home my husband checked the tires & they WERENT rotated. I know this because there is a small scuff on one of the rims due to my shitty parking abilities. now 3k miles later, my dealership tells me the air box clips were never put back on, so they need replacing. what a bunch of b.s. NTB if you took the time to do requested work properly & had less brash customer service, you wouldn’t need to up sell unnecessary items. I will never be back.
p. s. the regional manager was impolite & insinuated I must be lying when I called him to request a refund.

unfortunately, I have to update my review of NTB. I returned to NTB to buy 2 new tires & have my car’s oil changed. As I was paying my bill, he fast-​talking young man behind the counter informed me that «all fluids need replacing» and pushed me to make an appointment right then (which I cancelled the next day). This work was quoted at around $ 500. Fed up with the treatment from the Franklin Road mechanics, I went to a friend’s trusted mechanic — as it turns out, the only fluid needing replacement my was the transmission fluid. Oh, and he noticed my 8 yr old timing belt needed to be swapped out — something that actually needed attention, but NTB never mentioned during either visit. I hope NTB took a good look at me — that’s the last penny they’ll ever get from me.

Not impressed with the service we received at this NTB. I hate to say that chain places like this tend to be sneaky with their hidden fees for random, unnecessary things and misleading about what the customer actually NEEDS. My husband went to get an alignment upon recommendation from our mechanic (who is awesome, Automotive Solutions) and while there it was suggested that we go ahead and replace two of our tires. I did not go in with my husband but I’ve had plenty of experience with the stupid hidden fees. I usually question everything. Unfortunately, and this isn’t a slam against him, my husband wasn’t as aware of what to watch for.
First of all, they put directional tires on our car. What the heck do we need those for? Now we cannot rotate them left to right. I’ve never bought directional tires in my life. My husband didn’t even know that’s what they put on. They just told him the tire size he would need and a couple brand options. The bill was not explained well before signing and the employee just kind of skimmed over it and asked for a signature. I think we ended up paying $ 60 more than we really needed to and we just had to eat that cost. I even called them after my husband got home with the bill because I was so livid. The guy didn’t seem to care that he was deceitful.
And then we had to take the car back within the warranty period to have the alignment looked at again and they argued with my husband about doing it for free! The nerve! We won that one but we shouldn’t have had to fight for it.
We will never give NTB another dime of out money. Terrible company.

Went in for a normal oil change and had a coupon for the 19.95 special. It was a rainy day so there were only a couple of cars there when I got there. The staff was very nice and helpful, they explained the different options and didn’t try to upsell anything. The only thing they did point out was that my back tires were showing little cracks along the side while my front tires were not (which I had noticed a while ago anyways), and they thought it would do more harm than good to rotate the tires, so they didn’t rotate the tires and suggested some new tires I might want to get, but they didn’t pressure me into buying anything. Overall service was fast (about an hour) and smooth.

Kermit, my VW Beetle, and I had the best possible experience yesterday with an oil change at this newly opened NTB location. I was beating myself up for not getting this errand done during the weekend, when I wasn’t working and places like this were open, so I decided to check on their hours. OPEN UNTIL 9PM!!! «I could get this sucker done tonight!,» I thought. So I called them to ask if I needed to make an appointment (no) and how late they’d take their last client (8:30). Also asked about the cost-​the man on the phone quoted $ 38 for a standard oil change and tire rotation, but said to check their website for coupons. I took his advice and found a coupon that essentially took my final cost down to $ 15!
Dropped Kermit off at 7:30. He called me when they were all done with him. (About an hour, there were some other cars in front of mine in the queue). New oil, new filter, tires rotated, alignment checked, and I SWEAR they also fixed my squeaky breaks. All for $ 15. It’s a shame I can’t do this more often.