Suburban Sports

After several visits to speak to staff about their tuning capabilities, took four pairs of skis in for tunes — two pairs of advanced rec skis and two pairs of adult GS race skis. The pattern on the rec skis looked OK, but skiing on the base bevel and side bevel was like standing on a bar of wet soap. Wife hated her tune as well. Assumed they did not follow my explicit instructions of 0.5 and 3.0. Tuning manager said over phone that perhaps it was because they «may have» detuned the tips and tails of the rec skis (suggesting that they do it sometimes but not others). Took the skis to another shop out of state — base bevel measured well over 1 degree on SVST tool. Guessing they ignored my explicit instructions pasted to each pair of skis and put on regular factory settings. Getting them all redone. We are never ever getting back together.

I’ve been going to Suburban for a few years now because a friend recommended them to me. I’ve never been to a ski/​bike shop that is run and staffed as well as this one. Every employee i’ve run into is friendly, knowledgeable, and willing to spend the time with you so that you leave happy and comfortable with your purchase. I have been to other ski shops in the area, and nobody compares to Suburban. I highly recommend them to everyone!

Suburban Sports is easily the best ski shop in CT in my opinion. With a super caring staff that has years of experience, I was able to get skis, boots and bindings for this year with ease. Love this shop!

Suburban is definitely a first class business. They’ve handled all of our skiing needs for the past 8 years and always with a smile and on time, even with a demanding all state downhill racer. They take the time to know the customers, the racers and the conditions

Suburban sports is mainly a Scott dealer. Thats good, I like Scott.
They are also nearby Stew Leonards grocery store. That excellent, I love Stew Leonards!
Bought a full suspension mountain bike here. They were helpful.
Really good deals on winter stuff here, too. They have alpine, downhill and freeski stuff here. Nordic skiing causes me a mental block, so I don’t recall seeing any those «things» here.
Really good selection. Roughly ⁵⁰⁄₅₀ of road to MTB mix. I don’t detect any favoritism towards any certain bike discipline. MTB is mostly enduro and CC. I don’t recall seeing any DH MTB here. Wide price range here, you don’t have to spend $ 5k to get a bike here. Keep in mind though, this aint’ no Wal-​Mart.
Some shop staff drive Audis and diesel VWs. Extra points for having good taste in cars.
–1 star for never having the group rides they said they would have on a regular basis.

It was time for a bike tune-​up. After doing some research online, I found that Suburban Sports had a Groupon offer for $ 30, which is quite a bargain. I called the shop and scheduled it.
When I arrived at the shop I realized the level of expertise these guys had. The technician did a quick run through of my bike, saying that he didn’t want to give me any surprises after I left — which was great. He told me everything that he needed to do, without trying to pry me into any gimmicky, overly-​expensive services or products. I left the shop knowing that my bike was in good hands. It only took a few hours to complete the tune-​up and I was able to pick it up the same day.
These guys are professionals. They have amazing customer service and I will definitely be coming here again — I might need new tires soon.

After a few seasons of skiing in boots that didn’t fit properly I finally caved and decided to buy new ones. I had heard many great things about the staff at suburban so I went over.
I was fitted and guided to the right boot, and absolutely love them! Everyone in the store was knowledgeable and friendly, thank you!

Great staff and super helpful. I was in a rush and they got me back on the road very quick.

I have never written a review online but the manager was so rude to me that i feel compelled to. He did not properly answer my questions and worse then that he got hostile with me and gave me a huge attitude when I simply and respectfully asked him to price match online. I understand that small shops cannot compete with big online companies but honestly the price difference between the online store and suburban sports was huge to the point that something was wrong with that picture. Im would have been fine with helping out small shops like this if the guy wasn’t such an absolute dick. I am never going back to this store again due to the terrible service and the exorbitant prices (they are barely willing to move at all on their overpriced stuff that you can get online for way less). If you are in the market for skis or snowboards, do not buy anything from suburban sports, or if you do, make sure to compare the prices online because you are probably getting ripped off in the store.

I have only been here once but I will come back for all my family’s gear despite my half hour drive. Went in today for new boots as mine were 15+years old. I was expecting to have to pay big bucks for a properly fitted boot for my wide feet and skinny ankles. I got an expert fitter and he actually steered me towards a lightly used set that were perfect for my feet. In the end I walked out with a great heat molded set for less than I expected to spend.

After many many months of searching the web and the greater Hartford area and beyond, I found my bike. A previous years model road bike. The store tag listed the bike at 950.00, the Suburban Sports website listed the bike at 849.95. (The bike was like originally like 1200.) They did the right thing and gave me the website price. Maybe it was a special online price thing, so double check online! :) They also gave me free tune ups for one year. Most places only give you one tune up or none. Their prices are low and the service is great.

Very knowledgable and friendly staff. The prices on the bikes are very fair as well as repair and tune up prices. The clearance racks have some amazing finds. This is one of my new favorite finds.

Yes, yes, yes.
After the nearby Cutting Edge more-​or-​less scoffed at the idea of tuning up a snowboard same day, Suburban Sports came to the rescue.
I hadn’t been on my snowboard since 2002. In other words, I don’t remember how to do any of this crap! I honestly had no idea that it’s typical to leave your board for a few days for a tune up… because the last time I even had one, I’m pretty sure my mom paid for it.
Nevertheless, I called on Saturday morning, and they said «Yeah, if you bring it in ASAP we can probly get it back to you by the end of the day.»
Perfect. Not to mention, my edges were rustier than a steel bridge. Nevertheless, I brought the board in at 1PM, got it back at 4:30, hit the slopes for the 6PM night skiing session.
$ 40 for the tune up… not cheap, but well worth it. Schussssssss…

Was the only place in the USA that had the new Scott MIPS helmets…
Placed order online, but somehow the order got lost in cyberspace and nothing was shipped. E-​mailed, they were super polite and apologetic, a few orders didn’t make it because they were the only retailer in the US with these MIPS helmets and everyone and their dog wanted one since the Bicycling helmet article and they were overwhelmed with orders. Totally understandable, given the circumstances!
Refunded immediately cuz they were on back order by the time I got back to them, but later in the day they got a few more in… They automatically held one for me and left me a message asking if I wanted one. Shipped it out same day to me… Great customer service for an online order.

I took my skis in to Suburban to be sharpened/​tuned. I had looked at the prices and services online before I went into the store. First off, the prices listed online do not reflect what the real prices are (if they did, I would’ve brought my business elsewhere since they are higher once you walk into the store).
I wanted to get a medium level tune up, so I decided to get a «Bronze Medal Ski Tune» which includes edge sharpening, tuning, «minor» base repair, base grind, and wax. When I left them there, they told me it would take 3 days to get them done (keep in mind that the website says that their «turnaround time is 24 to 48 hours.» I’m not sure how much repair work they’ve done, but it was very poorly done for how many times I’ve had my skis serviced. They didn’t fill the scrapes in the base. The edge sharpening was done ok, but there was so much «ski» dust left on my skis when they were handed to me; it was just really unprofessional. Also, there was a huge gash in the top of my ski near my binding that wasn’t there before I brought them in, it looked like a tool had scraped up the top «glass» layer of the ski.
I told the guy who was helping me that I was really unhappy with the results (I think my exact words were «they look awful, no offense» and then told him all these things I wasn’t impressed with), but he said he couldn’t do anything about it. So here I am today, writing about how terrible the service was there. I wish my skis were given better attention, especially for the price that I paid.

taking 3 teen boys to a rail jam this weekend, my third time visiting Suburban Sports–
staff is knowledgeable about skiing, ski boots, overall equipment, and they treat you right.
Our son’s binding broke within 2 weeks of terrain park tricks– a mfg problem — but they addressed it, shipped it back, kept us happy–
returning this year for a rail jam, they had great sales the day of the jam, and of course, a new cooooool ski jacket was purchased!