Staples

Difference between this store and Office Depot on Gilman is like night and day. I go up near the counter and don’t even have to ask, as I’m greated with, «Can I help you?» The first gentleman ran all over the store finding things I needed. Another clerk carried my purchases to my car for me after checkout.

Understaffed, not interested in helping customers, pricing errors all over the place. This place
has convinced me twice in as many days not to spend $ 50 worth; Will never shop at a place where the employees seem trained to avoid customer assistance. Worst service EVER!!!

Napoleon is the only one in this entire store/​copy and print center who knows what he is doing.
To all the other copy/​print center employees, do NOT ask me why I’m printing what I’m printing, it’s not your business.

Everyone here was extremely nice and helpful. When I called to check on a laptop, they actually checked the physical stock without me asking, unlike some other Staples, and in-​person were just as helpful and accomodating.

Easy and convenient; I can’t hate.
You can find everything, they do printing (a pretty legit banner within 4 hours) and they’re pretty nice about it.
Oh, there’s parking.

Worst customer service ever!!! I ordered online and pick up in store when I got there I had a coupon for 20% off so I ask if that can apply to what I purchase the guy name David say yes at first but when he knew I was going to return the items I bought and purchase again with the coupon he say no because I’m scamming the store by doing there if it was at any other store like target they will have no problem with it but the David was just being a «A hold» about it so I call the Manager and ask the manager told me he shouldn’t say that and they should honour the discount but didn’t understand why the David guy said that to me!!! This is my first time at staples and this will me my last time!

Am I SUPER GLAD that I shop at the Berkeley Staples store yes! The staff is SO NICE and Professional and the BEST ever yes! Let me TELL you this! I Had the Highest Honor to meet the Great Elizabeth and Megan Monday morning around 830 am on route to Santa Rosa yes! We had the BEST interaction sharing stories about my Fantastic experiences shopping at Staples and interacting with the Finest Staff telling jokes, life at school and going out on vacations just to Nice yep! I was Thrilled to my Heart yep! And there’s more! The store is laid out out so NICE and already getting ready for the Holidays yes yes! Already I have the Holiday spirit and I was so overwhelmed by Great staff being so GOOD to me yes yes ooooh!!! And More Good news! I saw Patrick and we caught on all the Good times and he went even out of his way to show me how a Home Server works and how you can store all your media, music, pictures and more yep! I said to him ‘What?! You can do that Patrick sir?!’ Patrick said yep you can Sunshine!, I tell you this! Patrick knows and I Appreciate him telling me this! His Good suggestion on how to build a Home DNLA Local Area Network will be my final exam at school and I told my teachers at DVC and CCC Colleges and they were Extremely proud what I learned at Staples and had a Nice Staples Employee giving me knowledge how to finish well in school yes! And I even saw Autumn yes! I haven’t seen her in 15 months and I just Amazed with her Kindness, her Good Morals and she KNOWS how to treat a customer with Respect and common Courtesy and I’ll ATTEST that too!!! And on October 11^th, I had another GREAT experience interacting with the Great Mary yep! She was the MOD on duty that Sunday and I tell you all this! She DID her job WELL and during my shopping experience, I observed Mary being VERY Devoted and Extremely Dedicated to her job duties as MOD for the day, handling with the store’s operations, Making SURE that customers were Happy, asked if they needed any help finding store merchandise and asking them politely if everything was OK while shopping. Yes, I SAW this with my own eyes and I WILL Attest to that yes too you heard RIGHT!!! All the employees that day Treated with Respect, as a human being and I was So Happy about this Uplifting experience, I went out and told the manager at Subway Telegraph, The managers at Telegraph Wallgreens and Target Berkeley yep! They saw the glow and they were Extremely Happy to hear that and that MADE their day yep! Also I am VERY, VERY much inclined to bring my business to the Berkeley store, knowing that there are Good people out there who Care about their customers and provide a Warm, uplifting atmosphere while shopping. And last but not least, I even had the Highest Honor to talk to Jacob, the General Manager yes! We had a GOOD talk on the phone yep. Talked about school, how the Staff and I get along and that we see eye to eye yep! He told me I made his day with all the Good things I said about the store and I even told him that I will let others know out there how the his Staff treats me Good and share the Good times and experiences yep! So for your Holiday shopping for electronics, computers, tablets, Apple TV and Amazon Fire TV consoles and any other Holiday gifts, stop by the Berkeley Staples for all your Holiday shopping. You’ll be GLAD you did and tell them Johann Sunshine sent you!

Waited 20 minutes on hold to talk to a customer service rep at this location to ask a simple question. Ridiculous.

Great service in the copy and print center. Mary really helped me with a project that I’m currently working on. I so appreciate her professionalism. She had great ideas for making my project work.
Thank you, Mary. I’ll be back because of you.
Kelly

The staff is friendly and very willing to help locate items. Beware, however, of items on sale. The price or discount listed on the shelf tag may not be what you are charged at the register. If you notice the difference, of course they will adjust to the lower price. Be sure to check your register receipt for the correct sales price. Ask for the manager. Do it in the store or at the register to save a return trip.
They are pleasant about changing to the sale price, but they keep the difference if you don’t notice the discrepancy.

This people are liars. This person told that my laptop is going to be ready tonight, and I called them 2 days later and they say that maybe tomorrow!!!

This review is for packaging svc only (USPS or UPS). The associates at Staples REALLY REALLY need a proper training regarding their shipment service. When I walked here a few days ago, there was an associate in training that helped with my shipment. When I asked her the available options for shipping, she gave me a list of options without mentioning the priority mail. So, I went ahead with regular shipping svc which turned out to be $ 1.25 more expensive and get to the destination about a week more than if I were to opt for priority mail!
Then today (⁰²⁄₀₉):
I sent in two shipments via USPS with both under the wrong address. Somehow, one of their associates put in the wrong addresses for BOTH (mind you, I showed him the written address showed on my phone screen). Not only that the addresses were put wrong, I got billed 3 lbs for a package worth 2.35 lbs. Complained and got this manager came down to help after what it feels like forever. What’s funny is after he fixed the address in the system, the bill came out under the same price which showing 3 lbs billed.
30 minutes ordeal for shipping when it should have taken only 10 minutes! SLOOOOW!

If you need your laptop to be BROKEN (by a STAPLES technician) and want to waste HOURS of your time trying to get STAPLES to take responsibility for it and replace the DAMAGE they caused, consider taking your laptop to STAPLES.
Three weeks and counting…
I remain SHOCKED by the complete lack of willingness/​ability to fix the problems that they caused. I can’t believe this store remains open.

Had an online order that I wanted to cancel same day. Called this store to see if they had printed it yet, the person who answered said the Copy Printing department was busy took my contact info and said they ‘d call me back. 20 mins later I try, they just put me on hold. After 15 mins of being on hold I hung up and I called the 1800 customer service #. The rep said that since it’s 6:30pm East coast time that department was done for the day and she couldn’t help me. Instead she called the store, and conferenced me in for an additional 30 mins of horrid hold music. The person who finally answered was short and instantly put me on hold for another 20 mins… WTF
Customer service needs to be so much better and the person at the store needs to be either retrained on customer service phone etiquette or maybe just let go cause she was useless! Still trying to get someone on the phone and I might just go down there now.

here now, uggh so frustrating! 2 black & white printers that i was told worked. BOTH had jammed paper making them UNUSABLE! head over to the color printer bc the worker said that printer has a B&W option which was great HOWEVER it was out of paper. like COME ON! after i FINALLY get what i need i ask for a refund on the remainder on the Staples card i definitely won’t be coming back to use and im told «we don’t do that.» uhmm, bs. i’ve done that 2 other times at the Staples by my house in Pinole. we had to wait for a manager to come and do it for us. so much for in and out. todays experience ONE STAR!

Did you know that Staples ships USPS?!
I just learned today that I don’t have to go to the Post Office — but can ship all my packages from Staples where the customer service is friendly and the lines are short. This is pretty much the best news of 2014. Good bye Post Office, hello Staples.
Oh, and they are running a 20% off shipping special through the holidays. Another perk you won’t find at the Post Office.

PACKAGE SHIPPING SERVICE REVIEW
The USPS website lists this Staples location as a USPS approved shipping center. However, the employee confirmed that they no longer use the same system as USPS but once had. They now consider themselves an independent shipping company.
I didn’t think this was possible, but they are worse than the post office. Not exaggerating. They don’t do media mail, which convenient for me, started the morning before I arrived. How nice. –_​-​’. I had to pay twice the amount I’d normally pay at a USPS location, which is understandable since their slowest shipping rate is 2 – 3 day priority.
But what really gets me is the slow service. There were only two people in line, including myself, and the employee was requested in a million different places at once (e.g. the copying center, managing other tasks/​orders at the other desk, all while handling the package delivery). It took 10−15min. before she was able to get to me.
Next time, I’l wait till a weekday to go to the official post office, where I will get more timely and cheaper shipping options.

Me: «I’m looking for printable labels.»
Staples employee: «Yeah, we don’t sell those here. You have to order them from our site.»
Me: «That seems pretty absurd that you don’t sell any here.»
Staples employee: «Yeah.»
After finding the printer cartridges I also needed, I turn around to find a whole aisle called «ENVELOPES AND LABELS».
I show the Staples employee that I had asked earlier, to which he replied «Oh.»

Stopped by here on a rush.
I found parking right away and didn’t have to pay as someone left about 20 min on it yeayeaaaaa!
I had to urgently pick up some work supplies. The gentleman at the register was kind enough to point me to a specific numbered aisle. I just wish he would’ve walked me through it as I walked around looking for the items when they were just right in front of me… Ya know-​woman and directions! Oh lawd!
I was glad to be in n out of there and being able to find my supplies since they’re very limited!
Staples is the shiiiii-​znuts!

Came here to drop off mail and make a quick copy. I left a little hesitant about their service.
I was going to put my mail in the «Mail» slot that’s in public view, but wanted to double check to make sure. The woman behind the counter told me to give her the mail because she wasn’t sure that they opened that container when USPS came to collect the mail, which definitely scared me a bit. Good thing her co-​worker assured us that they do. I don’t know if the other lady was new or just unaware, but I feel like she should know what happens to the mail.
As for my copy, the first machine I went to wouldn’t wake from sleep mode, so I moved to another with a different type of card reader.
I was able to finish what I went in to do, but things could definitely have been better.